Luis

Reviews

Superhost

197 total reviews

87% rated 5★

197 reviews

4.82

2019–2026

197 reviews

4BR Villa in Cuernavaca

Gloria Patricia

Repeat guest

Excellent, 1 month ago

We have visited the house on several occasions and hope to return soon

This is the second time I have booked this house because it is very comfortable and you can tell that it is well maintained. Communication with both the lady who received us and the host was always very good and always attentive. We ran out of gas the next day but they came to fix it. I highly recommend booking this house. The pool is a very good size and the kitchen that is outside made it very easy for us to prepare food. I'll definitely be back.

4BR Villa in Cuernavaca

Angelica

Excellent, 1 year ago

I love it, I highly recommend it, it is an excellent place to spend the weekend, it has all the amenities, super comfortable

The house is nice and the room next to the pool is perfect, it just has many details, unfortunately I asked for support to fix them and I didn't get it, from lights that don't illuminate the pool, switches and bathroom lights that don't work, a shower that didn't work, the pool was very dirty all the time, the TV is very small and didn't have cable service, the area is very lonely so the house lacks security, there is a door that leads to the back where anyone can just push it and enter, and the worst thing, the man who is supposed to take care of or maintain the place is always hanging around the house like nothing, without warning and obviously there is no privacy, we had to call him out. There is a small canal 3 meters from the pool, which generates a lot of flying insects Even so, we tried to focus on having fun and a good time. If they fixed those details, it would be worth every peso. It owed me a lot, I hope they fix it

A very nice house, very spacious, perfect to visit with your family. The pool is incredible and at a very rich temperature, you don't want to get out of the pool of how delicious it is , the beds are very comfortable for sleeping and the sheets , towels and blankets are very clean. they have an amazing grill, in two seconds the roasted meats were ready . As an area of opportunity, not much water came out of the shower in the bathroom, and the internet did not reach the garden part of the house. Perhaps with a signal amplifier connected in the garden, it could have more coverage. but overall the house is very cool, they got a star 10/10.

Host Response

Thank you so much for your feedback, Fernanda. They help us improve. Cheers

4BR Villa in Cuernavaca

Aldair

Repeat guest

Excellent, 2 years ago

I treat very good and friendly at any time, the place is very nice and big I recommend it to do any type of event. Parking is also quite ample and safe. The cleanliness and order in which the place is located is also very good and another point to highlight is the air conditioning that counts inside the place helps a lot in hot season.

Excellent pool, always had the comfortable temperature to be in it late, lots of privacy and quiet once you arrive, and you don't have to go out. The attention from Luis to answer is cordial and friendly putting all the attention from arrival to departure, as well as what is presented in the same stay. Thank you very much for your attention and support. Thank you very much

Host Response

Thank you very much for comments, it helps us give better service. We'll be expecting you soon.

4BR Villa in Cuernavaca

Gloria Patricia

Repeat guest

Excellent, 2 years ago

We have been in the house several times and they have always been very nice and the gentlemen who support Luis are very attentive.

Second time in the house is an amazing place. Easy to get to are great hosts, the communication between us was excellent and very accessible in terms of schedules. The house is quite large, very clean, in the rooms they leave you a bath towel and for the pool. In the garden area, they have a refrigerator grill and tarja something we loved and helped a lot. It's much better than what's shown in the pictures. We will definitely be back again.

The house is very good, however it is a shame that in the house rules it said that pets were allowed and upon arrival at the place the host put heavy on it arguing what the in the rules had given that pets were not allowed and that a fee had to be paid, noting that I did not have because, if he had the information in the app and sending him evidence of it, he modified it at that time to try to take advantage of the situation. In general, there was very bad communication on their part, and the pretense was that the application of the fallaba (if you are going to give a service you are looking for a way to communicate with your clinic you are not looking for a pretext to look bad). Half of the house had no light and they told us they were going to light, they never got to set the service because the host was bothered by the previous claim. I don't recommend the place for the bad treatment and miscommunication from Luis, it's unfortunate and embarrassing that they can't provide excellent service.

A very nice, quiet, spacious place, easy to find, the facilities are very comfortable and in good condition. 🏊‍♀️The pool is heated, it's spacious, it could be cleaner. 📍There are no stores near the place. It's important to bring everything so you don't have to go out to buy something (the Airbnb does not have cooking ingredients such as salt, sugar or oil). You should also bring a speaker if you want to listen to music. 👩‍💻The only negative point is that we did not have wifi, despite reporting the problem, a timely solution could not be obtained, which reduces my rating a bit. Overall a very nice, quiet, comfortable, spacious place with green areas, the host is always attentive and very friendly. Recommended ⭐️

4BR Villa in Cuernavaca

Nahum

Repeat guest

Excellent, 3 years ago

This is our second time at this property. Once again, we had a very comfortable stay, as it has everything you need to prepare and serve food and keep drinks cold.

Host Response

We hope to serve you again.

The house is just as shown in the photos, the place is very quiet and clean It is the ideal place to go with family and friends to rest and if you want to cook outdoors it is very practical and comfortable. The pool water is not so cold even in the cold season, once you get used to the warm climate of the place. Perhaps the only detail is that there is some product in the pool that if you wear a white bathing suit when you leave, the clothes turn yellow, so my recommendation for guests would be to avoid white bathing suits. Otherwise, the place is perfect for resting, we will definitely be back very soon.

Nice house, with all the necessary amenities to spend a good weekend with family or friends like grills, stove next to the grill, tarja with services to wash dishes next to the grill which was very practical, hot water in the bathrooms, air conditioning in the living/dining room, kitchen utensils. The water in the pool was always at a very good temperature. To improve the stay, I would recommend incorporating air conditioners into the bedrooms. Arrival to the house is by terracería and is far to the main avenues, I recommend entering and leaving during the day. No Pets allowed!

4BR Villa in Cuernavaca

Nahum

Repeat guest

Excellent, 4 years ago

Communication with Luis was smooth at all times. The pool is very large, and the palapa area has everything you need to spend the whole day there. The kitchen is very well equipped. Highly recommended for the weekend.

Host Response

Thank you for your time and feedback!

4BR Villa in Cuernavaca

Mariana

Excellent, 4 years ago

A great stay. The house has what you need for a good stay, we hired the boiler and it was a good decision with small children, I definitely recommend it

4BR Villa in Cuernavaca

Jesus

Excellent, 4 years ago

Very attentive, responds quickly to your concerns.

4BR Villa in Cuernavaca

Ricardo

Excellent, 4 years ago

Very nice house, excellent boiler, everything very nice, the landlords and Luis are attentive to needs. I will definitely return.

4BR Villa in Cuernavaca

Ale

Repeat guest

Excellent, 4 years ago

The host has invested in improvements and maintenance. The house is clean and has ample parking. It has all the amenities listed in the description. We definitely recommend it!

Host Response

Thank you for your feedback. It helps us and encourages us to continue improving. Thank you.

4BR Villa in Cuernavaca

Raul

Repeat guest

Excellent, 4 years ago

Highly recommended, everything was excellent, the host's service was outstanding, we got more than what the listing says, my family and I had an amazing time, my little niece said, “I want to live here forever,” we were all delighted, you have to give yourself the chance to experience the place.

Host Response

Thank you for your feedback. They help encourage daily improvement. Regards

The house is beautiful, super functional, the delightful Alberca, super comfortable for elderly adults, the attention of the host is excellent, communication and availability at the moment, the truth is my family and I were very satisfied. To go out to eat the best option is to go to Xochitepec or the previous town called Chinconcuac there is a lot of offer to eat or buy what is required are as 10 minutes from the house.

The house is very spacious and cozy, in person it is exactly as shown in the photos. There was excellent communication with Mr. Luis, as well as with the lady who greeted us. Cleanliness was impeccable and in optimal condition. The boiler is highly recommended as it does reach high temperatures and therefore the stay is much more enjoyed. The path to get to the end is terracer and there are no self-service stores nearby,so it is advisable to bring everything from the beginning,that was the only drawback, otherwise I was delighted with the house.

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