Franchesca
Reviews
Superhost210 total reviews · 3 listings
94% rated 5★
210 reviews
4.90
2023–2026
210 reviews
Carolina
Excellent, 1 month ago
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Maxwell
Excellent, 1 month ago
Great stay here, host very helpful. I’d 100% recommend.
Josefina
Repeat guest
Excellent, 2 months ago
Excellent, very attentive, and their apartments are always clean
Mario
Excellent, 2 months ago
Everything's excellent. You find everything.
Juan
Excellent, 2 months ago
100% recommended
Eric
Excellent, 3 months ago
Really lovely place. Spacious living room with tons of natural light. Very comfortable beds and mattresses. Relaxing design. Quiet street and great security. Wonderful place to stay in Polanco.
Roberto
Repeat guest
Excellent, 3 months ago
Everything is very clean. There is access to restaurants, bars, and shopping centers. The apartment is very comfortable. I recommend it, and this is the second time we have stayed.
Teresa
OK, 4 months ago
The house was very nice, beautiful and with an excellent location. The host was very friendly and attentive throughout the stay. We had a problem upon arrival because we hadn't received the check-in instructions and had to wait a while, but he tried to help us and make us as comfortable as possible. However, the lowest score is mainly due to cleanliness. There was quite a bit of dust in several areas of the apartment, and although the place was nice, it wasn't entirely pleasant to sleep in those conditions. At night, we were quite hot and we also had a lot of allergies due to the dust. There were fans available, which is appreciated, but they also had a lot of dust built up. I think that with more attention to cleanliness and communication, it would be a much more recommendable place to stay.
Eduardo
Repeat guest
Excellent, 4 months ago
Excellent place and very good host
Tracy
Good, 4 months ago
This apartment is absolutely beautiful, with a thoughtfully designed aesthetic that makes it feel both stylish and comfortable. One of the standout features is how safe the property feels—the gated security provides real peace of mind. That said, there are a couple of trade-offs to consider. Noise can occasionally be an issue, especially in the master bedroom where sounds from neighbors carry more than expected. Additionally, while the location is ideal for families or those wanting to stay away from busy tourist areas, it does come with a downside: getting to most places took us over 30 minutes, and we often found ourselves stuck in traffic. Overall, it’s a great choice if you value safety, design, and a quieter, more residential setting, but it may not be the most convenient if you plan to be out and about frequently.
Alan
Repeat guest
Excellent, 4 months ago
Everything was perfect; the place is cozy and very clean. We will continue to consider this place for our future trips.
Mónica
Repeat guest
Excellent, 5 months ago
This is the second time we have stayed in this apartment. Everything was excellent for traveling with the family!! Location, cleanliness, security, and service. We will definitely come back.
Ronaldo
Excellent, 6 months ago
We had a great stay! Great communication and instructions and got exactly what we had hoped to from our booking.
Natalia
Excellent, 8 months ago
The place is beautiful, super well located, with 24/7 security. The apartment is amazing, modern, and super spacious. We loved it!
Luis
Excellent, 9 months ago
Excellent place.
Rocio
Excellent, 9 months ago
Exactly as described and what is shown in pictures. The night guard and staff were friendly and helpful. Very walkable to museums and shopping although had to walk further or take Uber to find cafe with outdoor seating to enjoy a good cup of coffee. The hot water in master bedroom was hit or miss, not sure what was wrong. The last night we barely slept due to a party at house next door that went till 1am and other guests at the flat 1 floor down being way too loud at 3am after arriving drunk I’m assuming. Overall it was a good stay.
Virginia
Excellent, 9 months ago
The apartment is very nice, spacious and clean
Elena
Excellent, 10 months ago
This is our second time staying at Pancha Flats and will most likely stay in the future. The flat is beautifully decorated and modern, with all the necessary amenities. The neighborhood is quiet and walkable and we appreciated the security to get in & out of the building. There was also a lot of helpful information in the booklet provided in the flat, best places to eat & shop, activity recommendations and tips.
Stephen
Excellent, 11 months ago
⭐️⭐️⭐️⭐️⭐️ Loved our stay at Pancha Flats! The place was super clean, comfy, and had everything we needed. Awesome location — close to great food and fun spots to explore. Check-in was easy, and the host was really nice and helpful. Would totally stay here again next time I’m in Mexico City!
Jorge
Excellent, 11 months ago
Amazing place, I highly recommend it, very clean, well located, high-speed WiFi.
Marcelo
Excellent, 11 months ago
Great experience and hospitality
Sofía
Excellent, 11 months ago
The apartment is amazing, with luxurious and very tasteful finishes, a very nice decoration! Definitely one of the best Airbnbs I've stayed in, highly recommended!
Paula
Excellent, 1 year ago
The apartment is comfortable, clean and well located.
Marcelo
Excellent, 1 year ago
Beautiful apartment, comfortable and bright, the location is excellent and the hosts were very friendly, I would return without hesitation
Mónica
Repeat guest
Excellent, 1 year ago
The apartment is very nice, just like the photographs. The location is excellent, in a quiet area and without noise. And Francesca is always attentive to everything
Julio
Excellent, 1 year ago
Excellent place. Very tasteful.
Vivian
Excellent, 1 year ago
10/10 experience staying here. The place is spacious, which was perfect for our family of four. I loved that I couldn’t hear my brothers tv show from the adjoining room. The street gets quiet at night, so don’t expect a crazy night-life scene, as compared to Roma-Norte. We felt extremely safe our whole stay knowing that no one could just come and go, as there is a guard that has to give you access to the building. Our host was fast to respond to any of my questions and needs during our stay. My whole family was beyond satisfied with the place. We’ll be staying here again in our upcoming trips!
Alvaro
Excellent, 1 year ago
It is an excellent place, comfortable, top-notch and with excellent decoration and equipment to make you feel at home.
Roberto
Repeat guest
Excellent, 1 year ago
Everything was excellent, very clean and comfortable, very centrally located and very friendly staff, I highly recommend it, restaurants very close.
German
Excellent, 1 year ago
Everything was excellent, the apartment is very close to the Zumaya museum
Enery
OK, 1 year ago
The apartment is as shown in the photos: new, clean and in an excellent location, on a quiet and accessible street in Polanco. The 24/7 guard's service was excellent. We had a very good stay, although in the end there was a misunderstanding with the host regarding kitchen utensils. We recommend checking or taking photos of the inventory upon arrival, to avoid confusion or possible charges. In our case, we broke two glasses and accepted it, but they pointed out several missing cutlery that were not complete from the beginning. To take this into account. Other than that, everything else was positive.
Diana
Excellent, 1 year ago
Beautiful place to stay, the best we have ever stayed in Mexico City!
Bruna Seibert
Excellent, 1 year ago
Our stay was amazing. We traveled for work and had a comfortable and quiet place to relax and have our meals together. Amamos!
Saby
Good, 1 year ago
Excellent location. Beautiful apartment. Francesca was very responsive. She arranged a tour for us to Teotihuacan that was excellent. My only complaint is that the dishwasher and oven did not work. Otherwise no complaints at all.
Host Response
Hello Saby! I'm sorry we had some issues with the appliances. We've checked them out and they're now working. Thank you for staying with us! Hope you come back soon.
Ibrahim
Terrible, 1 year ago
we did not have bottled water, dishwasher detergent. and low quality shampoo and shower gel in the bathroom. also they did not have bidets or premium toilets like we expected with the price that we paid for the unit. they need to update the carpet and the furniture. everything is worn out. very disappointed.
Host Response
Hello Ibrahim! I'm so sorry to read you had such a bad experience with us, since we tried our best to offer you the best service possible. Since we're an eco friendly establishment, we try to help the planet with the little we can. We offer filtered water and bottles so you can refill, our shampoo, conditioner and soap are from a good quality local provider. Dishwasher detergent is placed in every apartment and we offer to refill it. Regarding the bathrooms, each apartment has 2 full and 2 half bathrooms with excellent quality and all the ammenities you may need. In Mexico City we are not used to bidets, I'm sorry about that. I'm surprised to read you were so disappointed since we made the best effort during your stay to provide you and help you out with everything you asked for. Hope you can come back and have a better review for us. Thank you for staying. Franchesca
Barb
Excellent, 1 year ago
This B&b is amazing. Very classy and modern. Incredible location walking distance shops and restaurants. Very safe with security in main lobby. We will be back!
Paulina
Excellent, 1 year ago
The apartment is great!!! Superbly located!!! And very spacious!!! We were all happy!!! Highly recommended!!!
Eduardo
Excellent, 1 year ago
Franchesca's apartment, if the description and photos convinced you, it's even better when you get there and see it in person! We were impressed when we arrived with how modern, comfortable and cozy it was! Everything is absolutely new, spacious and extremely clean. Adding the great location in which it is in Polanco, where you are close to absolutely everything. It also feels like a very safe and quiet area. To finish with the best, which was Franchesca's service, answering me at all times and solving my doubts. I definitely give this place 5 stars and hope to return soon! Thanks!
Alan Jesus
Excellent, 1 year ago
Very clean facilities, perfect location, very accessible and very friendly host, third time I've stayed in this place and I would definitely return
Barbie
Excellent, 1 year ago
Everything was great and super clean, the people in charge were very friendly
Edward
Excellent, 1 year ago
My stay at this location was beyond my expectations. The host prior to check-in was very responsive. Upon arrival check-in was smooth during our stay the host was responsive to any need. location - excellent - Polanco is a perfect location in Mexico City and this apartment is perfectly located to so much. Easy walkable city. Apartment - very clean, I felt right at home Cleanliness - very clean Amenities - excellent, full kitchen, full washer/dryer, fans in each room Location - the best Property - located in a quiet neighborhood, 24-7 friendly security, clean property. To anyone traveling to Mexico City and needing a safe place to stay with easy access around the city...This is your property.
David
Excellent, 1 year ago
Very clean and nice apartment.
Ivan
Excellent, 1 year ago
Communication was excellent and he answered all questions at the time and during my booking It is a very nice and spacious place. I highly recommend it
Dana
Excellent, 1 year ago
Loved this spot!!!! I would def stay here again, host was quick to respond and super friendly
Jorge
Excellent, 1 year ago
We enjoy our stay. It was perfect for our family of four and friend who joined us. The place was as described and photographed. We had a couple maintenance issues that were quickly fixed. We missed the no AC in the description. They did have fans in each of the room and the coolness at night made it a non-issue. We would stay again.
Artah
Excellent, 1 year ago
Franchesca’s place felt like home. Very clean & spacious. Located next to a nice shopping mall & in a walkable neighborhood.
Margarita
Excellent, 1 year ago
The place is very nice, spacious and comfortable, as described. Clean, cozy. In a very good area, close to restaurants and shops. I would definitely have it back
Greg
Excellent, 1 year ago
Out of all the places I’ve stayed in Polanco, this was my absolute favorite. The description was everything and the pictures matched everything we got. Security was pleasant and the matinece guy was amazing and helpful. Anytime I needed anything it was taken care of right away.
Marco
Excellent, 1 year ago
I loved the place. One of the best in the city.
Melissa
Excellent, 1 year ago
Everything was excellent!! Thank you very much
Tadeo
Excellent, 1 year ago
We really enjoyed our stay! The apartment, in addition to its excellent location in Polanco, has great design and equipment, we found it very clean and Franchesca was attentive to what we might need. Recommended!
Regina
Excellent, 1 year ago
Excellent service from when I started asking until the departure of the lodging, I recommend it, thank you.
Ina
Excellent, 1 year ago
Great location and very beautiful home!!! Can’t recommend it enough
Samantha
Excellent, 1 year ago
I often go to Mexico City and I always stay in different places, and I dare say that this has been the best, the most beautiful, the cleanest… where I have stayed. It's in a great location. We were impressed by how big the apartment was. The photos don't do it justice. We were very well taken care of by Abi. The whole experience was fabulous. The only thing missing, in my opinion, are mosquito nets because it was very hot and we could not leave the windows open due to the number of mosquitoes that came in. Other than that, I definitely recommend it and of course I would stay here again. Thank you very much
Jaime
Excellent, 1 year ago
The apartment is very nice, spacious, clean and in a fantastic location. Hosts respond in minutes! Highly recommended
Alan
Repeat guest
Excellent, 1 year ago
Excellent experience, everything is very clean and tidy. Well located and no setbacks during the stay. Excellent service as always.
Vanessa
Excellent, 1 year ago
There were 5 adults in our group and the apartment was great! Plenty of bathrooms, everything was very clean and the area was peaceful and walkable, her welcome info book was great! If I’m ever in CDMX I would definitely stay here again! The apartment was extremely clean! And I’m very picky! The staff were also very attentive and friendly! 10 stars!!
Stephanie
Excellent, 1 year ago
Beautiful airbnb! Perfect location and incredibly responsive / helpful host. No complaints.
Carlos
Good, 1 year ago
The place is just as in the photos: comfortable, well lit and with everything you need. Great location, close to Plaza Carso, Antara, museums and Telcel theater. It has very convenient private parking. 👌🏻 I recommend it if you visit Polanco or go to a show at the Telcel theater. We had some minor maintenance issues (leak in the bathroom, bad smell and smart lock without battery), but Franchesca resolved them quickly and without any problems. What I suggest improving is the description on the Airbnb platform and breaking down the extra costs that can be incurred, for example, when bringing a pet. Also, the lack of communication and follow-up with the Host and Co-Host before staying, as there was a misunderstanding, but fortunately it was resolved.
Esteban
Excellent, 1 year ago
We went to CDMX for 4 days at Easter, 2 adults and 3 children. It was an amazing family vacation. The apartment was great, just like in the photos. We loved the privacy, the friendliness of the staff, the closeness of the host and the location. Everything is close by and within walking distance. In the mornings we would go to a nearby cafeteria to buy coffee and fruit, and we would make breakfast at home. In the afternoon, it's perfect for walking when the heat subsides. We were afraid it was a noisy street but not at all, it was perfect, no noise. We'll be back
Jennifer
Excellent, 1 year ago
Very nice, modern apartment in Polanco. We were three couples traveling together and enjoyed having large common areas to be together. The onsite management in the building were always available if we needed anything. We felt safe and comfortable, tucked away from the noise of the city. A large grocery store and nearby Costco makes grocery shopping a breeze and beautiful walks up nearby avenues lead to fantastic restaurants and shopping. We had a lovely stay.
Lili
OK, 1 year ago
place was clean and fine for a short stay. having washing machine was very nice. the water filter was a nice addition as well. wifi completely unusable. 2 out of 4 toilets didn't work. hot water in the shower ran out quickly. had to wait about 30 minutes between each person showering. the security guard there is nice but they would be asleep at night when we came back - very awkward constantly waking him up. considering the price and other amazing options in CDMX, this place could've been better.
Jocelyn
Excellent, 1 year ago
The host was very friendly. The location is great and the security is very friendly. Place is perfect for a group/ family. Thank you.
Adriana
Excellent, 1 year ago
Perfect location for our family. Would highly recommend! Very friendly and helpful staff. 10/10
Viviana
Excellent, 1 year ago
A very nice place, it met all expectations in a very nice and quiet area
Hinanshi
Excellent, 1 year ago
We absolutely loved the flat! It was spacious, clean and in a great area! We would stay here every time we come to CDMX if we could!
Luis
Excellent, 1 year ago
The place is amazing, you feel right at home.
Emmanuel
Excellent, 1 year ago
Unbeatable location, beautiful apartment, comfortable, cozy, clean, and safe, ideal for resting, zero noise, all the necessary amenities to make your stay excellent. 1000% recommended!
Zach
Excellent, 1 year ago
This place rocks. Super clean and felt even bigger than in the pictures.
Luis
Repeat guest
Excellent, 1 year ago
Excellent. Great place and great location. Everything just like it looks in the photos
Gabriela
Repeat guest
Excellent, 1 year ago
It was a 10-star stay! Highly recommended in every way!
Luis
Repeat guest
Excellent, 1 year ago
Excellent stay
Monica
Excellent, 1 year ago
Great and Safe location, beautiful apartment, friendly hosts and overall a great stay. I would recommend and definitely would stay there again.
Raymond
Excellent, 1 year ago
Great spot!
Gisela
Excellent, 1 year ago
We loved our stay at Pancha Flats! Franchesca has an eye for details -- she even put together a guide for things to do in the area. The security guards were also very kind and easy to reach at all times. Would recommend.
Gabriela
Repeat guest
Excellent, 1 year ago
Francesca's place is simply spectacular. Impeccable, like a revisit. The area is quiet, the space is super comfortable, a 10/10 host! Highly recommended!
Zhouzhuoxin
Excellent, 1 year ago
Great
Maria Luisa
Excellent, 1 year ago
Super nice place ,location is great. Love it ❤️
Gissel
Excellent, 1 year ago
We had a problem with the cleaning in terms of having the apartment ready on time at check-in, however Franchesca personally assisted us and resolved the situation, she was always attentive to anything we required, she gave us a courtesy which we greatly appreciate. The apartment is very conveniently located, it is just as shown in the pictures, very spacious, we will definitely take it into account for another trip to Mexico City, that's why I rate it with 5 stars and recommend it for family trips, to spend a few comfortable days, sleep without noise, which is greatly appreciated, thank you again Franchesca for your attention!
Jose Antonio Jr
Excellent, 1 year ago
Great place! As advertised
Marcia
Excellent, 1 year ago
Wonderful and spotless.
Ana Cecilia
Repeat guest
Excellent, 1 year ago
This is the second time that we have opted to stay here, the location is perfect, and we liked the house.
Genesis
Excellent, 1 year ago
Overall, everything was great. There was a situation that was out of control where we had to call the police and ambulance and of course there were complaints from the neighbors but that was totally on our side and the cost of the damage was covered. The only thing is that the internet failed a lot and we didn't have a connection for much of the stay. Also, we forgot a white gold ring with a diamond in the main room and they told us they didn't find it. Anyway!
Maneesh
Excellent, 1 year ago
The apartment was warm, welcoming and spacious. It is a secure building with 24 hour attendant. A walking distance to some of the great restaurants and cafe.
Eric
Excellent, 1 year ago
We loved our stay in this condo. Great location. Very clean.
Olga
Excellent, 1 year ago
Great stay. Beautiful apartment in a wonderful location. Best of all was the communication with the host. She was attentive, kind, and very helpful. Thank you!
Natalia
Excellent, 1 year ago
Great place
Neil
Excellent, 1 year ago
Excellent host and place to stay. Looked just liked the pictures. Included all amenities. Excellent host and great place and location to stay
Veronica
Excellent, 1 year ago
I am adding the host as one of my favorites! The place is way nicer than the photos and the host was attentive before, during and after check-out. Thank you so much!
Moises
Excellent, 1 year ago
Very nice place, clean and comfortable to be with my family
Eliezer Bitton
Excellent, 1 year ago
Thank you so much! We have lots of friends and family in the area and very much appreciate that walking to them and meeting them was so great! I definitely would be here again
Lopez
Repeat guest
Excellent, 1 year ago
Ideal place for family everything close by verry nice apartment loved it
Lopez
Repeat guest
Excellent, 1 year ago
Great place close to everything
Gagan
Good, 1 year ago
The listing was nice and exactly as described!
Lopez
Repeat guest
Excellent, 1 year ago
Verry attentive great place
Brandon
Excellent, 1 year ago
Was a great stay at an awesome place!
J Francisco
Excellent, 1 year ago
We needed an apartment near Polanco to spend the night, everything was fine, thank you.
Andrea
Excellent, 1 year ago
Excellent
Aaron
Excellent, 1 year ago
quiet street and incredible apartment. cool and quiet with great attention to detail. great location to all the amazing restaurants and cafes
Tabassum Ali
Good, 1 year ago
We stayed at Pancha Flats in Polanco over New Year’s and had a mixed experience. The location is fantastic—right in the heart of Polanco, with great restaurants, parks, and shops nearby. The apartment is spacious, modern, and the filtered water was a nice touch. The host was kind and accommodating, helping us coordinate a private dining experience and being flexible when we decided on an alternative plan. Unfortunately, several issues detracted from our stay. The secondary shower had a foul smell, both bathroom sinks drained slowly, and hot water was limited. No detergent or dishwasher soap was provided, which was an oversight. We also had loud construction noise early in the mornings, and the building’s front door was often left open, raising safety concerns. Lastly, we were falsely accused of taking items, adding unnecessary stress upon departure. While the location and host’s efforts were positives, maintenance and security concerns need addressing for a better experience.
Host Response
Tabass, thank you so much for staying with us and for the feedback. We would have appreciated you exposed your concerns while you were here so we could have attended the problems. We could have fixed the sink problem ASAP for example. We do offer detergent and dishwasher soap, but you did not request it at any time. On the other hand, I think it was not easy for us to communicate since you did not agree with a lot of our terms , rules and policies. We made several exceptions for you regarding payment methods, damage fees and cancellation fees so thank you for appreciating that. We'll check out all the maintenance problems you mention above so next time you visit you can have a better experience. See you soon, Pancha