Guillermo

Reviews

Superhost

166 total reviews

90% rated 5★

166 reviews

4.85

2019–2026

166 reviews

7BR Villa in San Miguel de Allende

Monica

Excellent, 2 months ago

Very comfortable for large groups. Excellent location for not using a car.

Guillermo was very responsive to questions and needed help. House is very nice and the family loved it. I repeat this home is sweet. It is about a 15 min walk downhill to the plaza. It’s easy enough to take a taxi or uber home for a very reasonable price. It’s a bit different to have a housekeeper in the house during the stay but she is a very nice and friendly woman. The home is in a little gated neighborhood that you will need to walk out of to get your uber. You will then have to ask them to drive into to your door, or you can walk to your door. Some drivers more receptive to going into the gate than others. Overall very nice and I would stay here again without hesitation

Amazing place to go!!!It's much nicer in person! The area is safe to walk in the day and pleasant… we were a group of 8 ladies celebrating a birthday and we were quite happy and comfortable… the rooms are spacious and clean! The house has many details that make you feel at home…. We had a cleaning lady who was always friendly and willing to give us information about the house, about nearby options to eat, she stayed at home with a schedule but we were comfortable with her there... The house is in a gated community and the entrance to the community is just a little tedious, however the host was amazing with us and that made up for that detail a lot… I would definitely return to stay in this beautiful house!

Exactly as expected. Perfect for family or close friends gathering with very comfortable rooms. Plenty of bathrooms and beds. Kitchen was missing some items but we were able to buy disposals at the nearby grocery stores. Cooking appliances and services were adequate for simple meals. Whole house water purification was greatly appreciated and house cleaner came almost every day for a few hours to tidy up and provide supplies. WiFi worked well once able to identify which network. The gated community was a little far from town, but a lovely 15-20 minute walk to justify all the great meals eaten out. Uber is convenient option for groceries or not wanting to walk up hill. However, they can’t come to the unit and usually have to meet uber at the gate, which is a short walk up hill. Would definitely come again.!!! Thank you for a wonderful stay.

7BR Villa in San Miguel de Allende

Chuy

Repeat guest

Excellent, 9 months ago

Excellent place, this is the second time I have booked this home because of the proximity to the center and the beautiful house

The accommodation has a great location, is clean and offers very nice spaces. However, Guillermo's service left much to be desired. He showed a clear lack of courtesy and professionalism as a host, with late response times and unfriendly treatment. Despite this, I recommend this accommodation, largely thanks to the cleaning lady, whose service was exemplary. Their kindness, willingness and thoughtful service made a big difference and allowed the experience, as a whole, to be very satisfying. I sincerely appreciate your warmth and dedication. I sincerely hope that Guillermo improves his attitude and attention to guests, as that would make the stay in this place even better.

Host Response

Hi Jose. I'm sorry you didn't like the service. I just remind you that the communication was like that because you ignored the rules until the last minute

This home is BEAUTIFUL! The house is in a great location, maybe a 10-15 minute walk to the city center with plenty of shops and restaurants on the way there. The house is decorated beautifully and the layout is perfect for big groups, with plenty of room indoors and outdoors to hang out if needed. The only thing that bothered the older people in the group is that during the winter there is no heating downstairs in the common areas and in two of the rooms upstairs. So it could get a bit chilly at night in those areas. Guillermo was absolutely awesome anytime I had a question and was able to help with any of my inquiries. The WiFi didn’t work during our stay but I believe it was a problem with the provider having the lines down, not Guillermo. I would highly recommend this house to large groups looking for a beautiful and convenient place to stay. It’s worth it.

This property was perfect for our family reunion. We were able to enjoy each other in the indescribably beautiful courtyard. Each bedroom was quiet and private for those times we needed some space. The kitchen had all cooking utensils we needed for a nice breakfast each day. Juana was very helpful and kept the place spotless. Guillermo responded quickly and kindly allowed us a late check-out due to our shuttle schedule.

Well started out great until I was notified that we stole a blanket and broke a drawer that was obviously glued together and that I was now responsible for paying for it. Before the accusation, I was going to ignore the fact that there was an ANNOYING animal making a most annoying sound all day and into the night. Hard to sit in the courtyard and relax with a sound that sounds like a dying animal behind the house - maybe just while I was there, but maybe not. The house was very nice and worked well for our family wedding in SMA. However, I highly recommend that you VIDEO TAPE everything when you arrive or depart - or else you may have to pay for homeowners repairs and interior design. Would NOT RECOMMEND to family or friends. We had another home that we stayed at in SMA which I can recommend to you. Other house was in CONSTANT contact with us, gave us great references and multiple messages of things to do. Here, only message was to give house code & pay damages. No bueño.

Place is great for a weekend away with family and friends, lots of space to hang out like the terrace, air conditioning in the rooms is amazing to have specially during hot months. The cleaning lady is super helpful and friendly. The house is super clean and has everything you would need. Distance to the center of San Miguel and Restaurants is great if you like to walk (10-15 min walk to the cathedral). Definitely staying here again

4BR Villa in San Miguel de Allende

Monica

Excellent, 2 years ago

What a lovely and pleasant house to stay in. There were 10 of us friends, and we were all very comfortable and fascinated with the house, the comfort, and the easy access to it. It met our expectations. I definitely recommend it. Whoever goes there will find what Guillermo offers on the Airbnb page. Thank you, Guillermo, and thank you, Lolis, the lady who welcomed us with a lot of love.

We are a small group of “active senior women” who thoroughly enjoyed our stay at Villa Orozco. Guillermo was very prompt in answering all our questions; Lola the housekeeper was a delight and the home was comfortable and well equipped. The walk straight uphill over very rough cobblestones to the guard gate was a challenge for any age, so recommend that people wear sturdy shoes and ask Taxi drivers to pickup & deliver right to the door of the house, not the gate. A car in San Miguel is a liability when Taxi’s are so easy and inexpensive. Lola helped us call them every day to get to Centro, and they are so easy to access to return to your door of the casa. San Miguel is wonderful, climate balmy, and Villa Orozco location convenient by Taxi-Uber. Lots of stairs in the house to individual bedrooms, but great meeting area on main floor. Nice privacy for each of us in our own rooms with baths. 👍😊👍

7BR Villa in San Miguel de Allende

Chuy

Repeat guest

Excellent, 2 years ago

Beautiful house 20 min from downtown walking, very cozy

In San Miguel for New Years Eve and couldn't of had a better place to stay at. There were 7 of us in the group and house was perfect for us all and very comfortable. The house is in a gated private community. The house was about a 20 min walk to the center of town but there are plenty of cabs if needed. There was also a housekeeper that was super nice and helpful that showed up everyday to clean. If visiting San Miguel I highly recommend staying at Villa Orozco. Thanks Guillermo!

The house is absolutely gorgeous! The detail and decor you can tell they took their time furnishing the home lots of space for a big family. The housekeeper Lolis who works while you are there during the day is a godsend she was amazing we loved her ..at first we found it kind of weird to have a housekeeper who works a whole shift during the day but she was great! The only bad thing I have to say about this house is the construction going on around the property.. they are working directly behind the house so the rooms towards the back can hear all the construction and it’s VERY loud so there was no sleeping in or relaxing in those rooms there was no mention of that in any reviews so be ware of all the noise if you are there to relax .. other than that we really loved this house . The walk to the centro is not close and we ended up taking taxis because it’s steep not ideal for kids or elderly.

Both the house, the attention of Guillermo and the arrangement of Maria Dolores, the housekeeper was the best, "Lolis" was always helpful and kind that made us feel at home from the second 1. Lolis carefully explained the layout of the house to detail the layout of the house and we knew how to make the most of it and enjoy it. Upon arrival, we were surprised that the house was even better than what is seen in the photos, the amenities and everything was always clean.

I was in San Miguel de Allende for 4 days to celebrate my birthday along with 10 other family members, and we all absolutely loved this home. The pictures do not do it justice. The rooms are huge, high ceilings, ac, nice beds, and linens. The restrooms were clean, spacious, and never ran out of hot water. Everything in this home was carefully thought about, and it show$. There was security at the entrance at all times, and the town is overwhelming safe to walk around even after midnight. It was also great not having to worry about cleaning since the housekeeper took care of that. We all loved this home and were sad to leave. I highly recommend this stay to anyone planning to visit San Miguel De Allende.

We had family and friends with us for a wedding. There were 11 of us in all and we stayed for 5 nights. I have never been more comfortable in a rental. It was beautifully furnished, the beds were very comfortable, the maid came everyday but Tuesdays. All guests enjoyed their private bedrooms with beautifully designed private bathrooms as well as the common areas in the dining area, kitchen and courtyard. It was like having a private hotel where we could visit or adjourn to our rooms as we wanted. The house was on a quiet street but close enough to main road to either walk or catch cab to main plaza that was only a mile away. In the opposite direction from plaza are two great restaurants—Raices and Rustica. Also, a phenomenal grocery store, City Market is one mile away in same direction.

Guillermo’s home was charming, spacious and provided privacy for the whole family! He was extremely responsive and flexible with our check in, allowing us to come nearly 2 hours earlier. It was only a 10-12 minute convenient and beautiful walk from the Parroquia. It was also located next to a beautiful and quiet park! Very safe and lots of convenience with an Oxxo and a handful of restaurants being located only steps away. We will 100% be back

The actual listing surpasses expectations based on the photos. It is a beautiful new spacious listing with rooftop access. Guillermo was communicative and provided excellent local recommendations. I do recommend providing a proper check in guide like in the airbnb app with photos , step by step process on how to locate the listing, along with code, wifi password, local tips and recommendations. Our drivers had difficulty locating the villa as we didn’t expect we had to check in with the guard to enter. I also recommend providing an iron, tissues, some coffee and/or tea etc. We did meet Lauro, the housekeeper and she offered to help with any cleaning. Guillermo did share upon arrival that due to recent rains one of the rooms were not available and it was one of the larger ones. Guillermo did kindly offer a discount. All in all it was a comfortable stay. It was about a 15 min walk to city center. Walking back is uphill but it’s a beautiful stroll. I do recommend staying at this list.

Horrible property management. I sent 3 messages to Guillermo same day we arrived to inform that the fridge was not working, TV control was missing and that there was roaches in the house. We found 1 roach in the the dining room and a second one in one of the beds. She did not respond until the next day. Guillermo has bad people skills. When I was able to communicate with him, he threatened me to charge me for the fridge’s repair. It’s beautiful house with bad property management. I felt we paid too much for the treatment we received. I would not recommend anybody to stay there.

Host Response

Margarita, if you feel that the treatment was hosco, it's because you let me know a string of unfounded complaints (if not to mention lies) and without any purpose. About the messages you said you sent me; I showed you (with screenshot and everything) try what if I sent them; because the history was blank between the time I sent you the code (somewhat late, as I admitted at the time, however even before your check-in) and the morning where you complained that you did not respond. Before that you said no more; you did not show me what there had been a lag in the communication of the app or anything. You decided to stay with the one that I didn't answer you for messing it (which I had shown you what was not the case) and it follows (obviously) fighting. And from there you left the refrigerator wasn't working, and I checked it and it was working; it complains again and it's being checked the next day and the refrigerator had been turned off, and so I didn't get another technical opinion. With that more, I understand a story that the butler (whom I'm not counting) was putting the house in the house to put ice in the refrigerator because I knew it didn't work... And in what I'm telling about this butler he describes myself as if I were the mysterious susodich; demonstrating what when entering through the courtyard (on my way to my apartment; I never entered the residence itself) and introduced me that morning with courtesy and smiles of "good morning, I am Guillermo, the property manager, there is my apartment" you and they did not deign to pay attention with the mutual presentation. Then he doesn't just invent me stories, he raises false ones (that they saw me enter the house to put ice in), and he accuses of bad intentions (what he did to hide which the refrigerator was not working); in addition, I was going to see you with so much disdain what another name and put it on me. And on top of all that, it tells me that $80 of food spoiled what they had to throw away... Well, it had been weird because 80USD sleeps for enough volume and the trash didn't look particularly plentiful after their departure... Well, I'm curious and I opened the bags; the only food I found was a bag of cold beans already more than half finished. Please let me know what you pay for more than 4,000 pesos for Isidora. Then you complain that the boiler is being turned off (which if I admit what happens more often than I would like, especially after a storm) and I run to check the boiler and it is roaring with rain. So as not to leave it off, and I'll take it to make sure everything was okay. With all of those people expect a good face to be? What if I can't advise you is the pair of cockroaches what you found (although with all the above I don't believe them at 100). As you can explain: on one side of the house there is a pastry shop, on the other there is a pet lounge with homemade dog and cat food; and in another there is a park; and on top of the house you dare to have a garden with leafy trees and plants in effect. Under those conditions, no matter how much smoke and control pests (unless the environment was dangerously toxic) there will be animals; and if one does not leave the mosquito net closed (especially during the rainy season) the animals enter. I understand the unpleasant but the natural world is the natural world.

7BR Villa in San Miguel de Allende

Santiago

Excellent, 3 years ago

A great place to stay in a great Pueblo Mágico (Magical Town).

The house is terrific for a large group.We had 12 people.Everyone had their own room with bath. The gathering areas in the courtyard and the dining room were excellent for big groups to hang out and talk, play games.The rooms are spacious and comfortable.The gardens are lovely and provide privacy in the courtyard. The kitchen is small considering the size of the house. Utensils were plentiful, but more mixing bowls and other baking/cooking implements would be good.The pilot on the oven needs to be lit by hand so they need to keep a lighter handy. There is no access to the washer and dryer which we could have used. The housekeeper comes most days and mops floors, general cleaning of the kitchen and the bathrooms.We were there for 11 days and never got clean towels, bed linens, kitchen towels. Also ran out of toilet paper and paper towels which we needed to buy. Guillermo lives on the property.This was never mentioned so be aware that a man may appear in the courtyard unannounced.

7BR Villa in San Miguel de Allende

Jennifer

Excellent, 3 years ago

This place was absolutely perfect! So clean and well decorated. The kitchen was equipped with everything we needed. Loved the courtyard and rooftop patio! Great location. We were able to walk everywhere! And the host was very responsive to all my questions. Will definitely rent this place again! Thank you Guillermo!

The place was great! Really clean, had maid service to clean the place while we were there as well. Only thing that was odd is other people were staying in the place when it said it was an entire place to ourselves. There was 2 different people living in the units and they used our kitchen at times too. We were told we'd have the entire place and we did not. They were nice, but still it was odd that random people had keys to the place and were also living there

Host Response

Hi Vincent This was absolutely not the case. I am the only resident of the place, & while I do sometimes entertain personal friends for dinner or brunch; it is never in the guest areas & only within my personal apartment. Juana, who does cleaning, does not live on premises & would be the only person outside your party that would have entered the house

The house was beautiful and plenty of space for a large group. It was very convenient having a person assisting with washing the dishes and making the beds. The house is also at a great location, very close to the plaza. Guillermo was very nice and accommodating. We forgot the remote for the garage door in our rental car and Guillermo was very accommodating with sending the remote back to him. Overall it was a great experience!

7BR Villa in San Miguel de Allende

Mary

Excellent, 3 years ago

Beautiful home

7BR Villa in San Miguel de Allende

Manuel

Excellent, 3 years ago

an exquisite and well appointment home with excellent decorative taste incorporating éléments of the San Miguel style. Seven bedrooms each with individual bathrooms well suited for a large group. The crown jewel is the beautiful patio with a large table where our group ended our evenings sipping wine. a 15 minute walk to the Parroquia. Mercado sano across the street in la ancha avenue don't hesitate and book this place, you won't be disappointed!

7BR Villa in San Miguel de Allende

Rocio

Excellent, 4 years ago

The house is beautiful, a beautiful decoration, very comfortable, excellent location. All amenities. It has a great patio and a beautiful garden. The dining room and kitchen has huge windows overlooking the garden and a back door on the patio that overlooks the park. This is dreamy the house. Guillermo and the one who does the toilet are very friendly and helpful . Thank you very much made our stay a unique experience

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