Anahi Cecilia

Reviews

175 total reviews

87% rated 5★

175 reviews

4.82

2021–2026

175 reviews

7BR Villa in Atlixco

Claudia

Excellent, 4 weeks ago

Very spacious and clean house. A quiet area

7BR Villa in Atlixco

Carmen Yanira

Repeat guest

Excellent, 3 months ago

The house is very nice, the pool is in perfect condition, and the water is a good temperature

Overall, the house lacks maintenance and the sheets are very dirty. The internet is not good; the signal is very bad. There is no A/C. The only redeeming feature is the heated pool, which is very good.

Host Response

I find it very difficult to understand how you can rate my accommodation this way when you were very dishonest and tried to deceive and bribe the security guards, and it is clear to me that your rating is solely due to your anger at not being able to cheat as you expected. I think you should read more carefully what is offered at the accommodation. I am honest and I have never stated that it has air conditioning. Regarding maintenance, I informed you that we are doing general maintenance, which does not affect the stay at all, since we are only painting. The sheets are washed thoroughly. I think it would be better to be honest.

The house is very large and very beautiful, as well as comfortable. We made the reservation for family time. We are a large group and it was great. The house is very comfortable with plenty of rooms. There was room for all of us to eat because it has a very large dining room. The pool was very nice, with warm water at all times. The residential development was very safe and there are many places to shop, to make food or to eat Everything was excellent. The communication was very friendly from the first moment, and they answered all our questions at all times ✅. We definitely hope to return very soon ✨.

I'll start with the positive points: the garden is a good size, and the pool was always at an excellent temperature. They provided clean towels, soap, and enough toilet paper in each bathroom. Ernesto and Camila were open to welcoming me with my pets. They were very friendly and helpful; they even waived the fee for an extra guest. Cons: The house is in urgent need of maintenance; the kitchen cabinets are made of melamine and in very poor condition; the kitchen doors are falling apart; there is dust throughout the house; the dining room chairs are broken or dirty; the paint is peeling; the “zen garden” area is ruined, etc. There is no air conditioning, only fans; some of the mosquito nets were broken or had fallen down. The pool recirculation timer doesn't work either. I called Ernesto to let him know about these issues, and he sent a man to fix the kitchen doors and to do some cleaning. I contacted him a second time about the pool timer; he got upset and offered to refund me for one night's stay.

Host Response

Is it possible that the guests from the week before and then the ones who checked in after her gave us a five-star rating? I don't think the lady knows that during the harvest season in Morelos, a lot of dust blows in. Even so, she sent someone to deal with the alleged problems; the lady is confrontational.

I recommend that you bring your kitchen utensils, dishes, glasses, there are not enough for 16 people and they are in poor condition, the property is nice, but requires urgent maintenance, one of the modems did not work and we reported it, the water discharge buttons were jammed, I did not expect that for the price. Some very uncomfortable mattresses. The pool is very good, and with a pleasant temperature. There is not much to do in the surrounding area.

Host Response

I'm very sorry to hear your comments, since you were offered to correct the situations you mentioned. The property has 2 internet services in case one fails and I contacted you to solve the problem and you did not want to accept the help, as with the bathrooms that you had already been explained what to do and you did not accept the help either. As for the kitchen utensils, you are the first person to complain, but we will check it. Regarding what you say that there is nothing to do, there is only the magical town of Tlayacapan and Six Flags Oaxtepec. We also authorized you to bring two dogs and you arrived with more than 4 and they climbed on the beds so I had to have the quilts disinfected.

7BR Villa in Atlixco

Juan Carlos

Excellent, 9 months ago

The place is quite spacious, the lawn is very well cared for, the heated pool is quite good... The place is quite clean.

The house is very spacious, plenty of rooms and bathrooms for the comfort of large groups. We had issues with the pool heating but they could be resolved. You should consider bringing basic supplies for the kitchen since nothing is provided (sugar, salt, napkins, oil, etc.)

Host Response

Cinthia, thank you for your visit. I remind you that this is an Airbnb and not a hotel, so each guest must bring what they are going to consume, since the concept is as if this were your home.

7BR Villa in Atlixco

Fernanda

Excellent, 1 year ago

An excellent house, just like the pictures and in a very good location.

7BR Villa in Atlixco

Marisol

Good, 1 year ago

Good interiors and spacious areas for large families

Host Response

Hi Marisol, I don't know what problems you had on your arrival ?

7BR Villa in Atlixco

Cesar

Excellent, 1 year ago

An incredible house with beautiful views, easy to get to, ideal to spend with family and friends, always attentive and above all polite we would definitely come back.

7BR Villa in Atlixco

Juan Carlos

Excellent, 1 year ago

Everything is very good, as described on the platform, the hosts always responded at the moment, the rooms were clean the bathrooms, the pool is excellent, this will undoubtedly be an option for future meetings.

7BR Villa in Atlixco

Gabriela

Excellent, 1 year ago

Everything is very good, hours, staff, the house is impeccable, everything works, they respond quickly.

7BR Villa in Atlixco

Marisol

Excellent, 2 years ago

The house is very nice and clean , the large pool and the warm water the children enjoyed it very much, we really liked the house for the bedrooms they have, as a recommendation take your water bottle why not there, there were also no garbage bags and a lot of flies are made, there is no pine or fabulous to be able to clean . Thank you Ernesto for your attentions. we hope to return soon.

Host Response

3 garbage bags were delivered and regarding water she asked a lot of questions about what we included and that never asked , in most Airbnb people should bring what they are going to take and eat.

In general, everything was very good. The house is very large and the stay is nice. The pool water is exceptionally good. In the same way, Mrs. Lupita's support for food and cleaning is very good (it's an extra cost). The only thing that would have to be improved would be the fans in the rooms, since if they were on but they did not air. However, the rooms are very cool .

Host Response

Esteban just sent me videos of the fans, and they all work anyway. I already bought more, just in case.

7BR Villa in Atlixco

Claudia

Excellent, 2 years ago

They were excellent hosts, flexible and with clear directions at all times, the house was described and even with more spaces. Super ideal to spend with the family, it feels like a safe place.

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