Paulina

Reviews

Superhost

134 total reviews

84% rated 5★

134 reviews

4.81

2022–2026

134 reviews

3BR Home in Pachuca de Soto

Jose Eduardo Campos Franco

Excellent, 4 weeks ago

excellent

Excellent communication with Paulina. She is a very nice person and very approachable. The place is very nice and clean. It's a bit complicated to get there the first time because there's no cell phone signal until you get to the house and turn on the internet they have there. You have to ask for directions beforehand so you don't get lost, and that would make the arrival easier, but everything is excellent. The pool is warm all the time. Everything is great!!!

We had a nice stay overall. The house and property are beautiful, with great views, a spacious layout, a fun game room, and cozy fireplaces. We also appreciated Queta’s wonderful and responsive service. A few things future guests should know: the home does not have central heating, and it was very cold during some of our stay. The fireplace helped but did not fully warm the house. The downstairs bathroom was broken and developed a sewage smell during our stay, the outdoor gas fireplace was not working, and the children’s treehouse was broken and unusable, which was disappointing for our kids. With some maintenance updates, this could be an exceptional place to stay.

Host Response

I really appreciate the feedback as it only helps me improve. Mineral del Chico is a cold area and that is why in the section of the services we offer "heating and cooling" it is specified that there is only an indoor wood fireplace, so that guests are prepared with appropriate clothing. However, today I put heaters in the rooms so that at least you are not cold when sleeping, at this time of year. Regarding the bathroom, I'm very sorry that you had to go through that and I'm fixing it right now. And the tree house has been affected a lot by the excess water, but I had no knowledge that it could not be used. Now that it's not raining anymore, he'll take advantage to fix it. Thank you and I hope you can come back to experience the improvements.

This place was amazing! The cabin was beautiful and the yard had so many places to explore. It was very close to real de monte and mineral de Chico which was very fun. The view at the cabin was worth the price of the stay itself but the cabin was also beautiful on the inside. Someone will meet you at the home and go over all the instructions, give you a tour of the place, and help with any questions. He was so nice and helpful. The tents outside are very comfy and have their own heaters so you will definitely stay warm. I will definitely return.

Host Response

I'm so glad you enjoyed the cabin! And happy to welcome you always! They come back !!!!

I had many details, regarding the cleanliness and maintenance of the place, which I let Paulina know. She was always attentive to solving things, but it's definitely something she should pay attention to. I couldn't even make the roast because the grill was so dirty. I don't think the price is reasonable according to something the property and not because of the structure as such or the location, because it is definitely the best in Mineral Del, Chico, but because of the cleanliness that demerits such a beautiful place. I say this, without any intention of deceit, but with the simple idea that it is a little that she can attend to so that her customers leave 100% satisfied

Host Response

Unfortunately, I live far away and cannot check that the house is impeccably clean. I will pay more attention to it. As soon as I received the complaint that it was not clean, I asked the cleaning lady to clean it. And he did. The barbecue, if they had asked me, it would have been cleaned at that time. I'm so sorry it didn't meet your expectations and I appreciate your feedback as that only pushes us to improve. The living room has already been cleaned by a professional and a ladder has been purchased so that the cleaning person can reach to clean.

3BR Home in Pachuca de Soto

Elizabeth

Excellent, 1 year ago

I 100% recommend Paulina's house, it's very large, super quiet, safe and too beautiful, do not hesitate to stay and have a wonderful stay, the pool water is warm

Staying at Paulina's cabin was the best decision I could have made. The place is beautiful, large, with everything you need to take refuge in the middle of the forest without worrying about anything. What I enjoyed most was the warm water in the pool, the comfort of the bed at bedtime and that we had no problems of any kind. Everything was perfect. It's totally worth it. Already looking forward to coming back

3BR Cabin in Pachuca de Soto

Lorena

Good, 1 year ago

The house is very nice, breakfast is sufficient in portion and delicious, Mrs. Queta's service is very good and if you ask in advance they can make pizza at night. You have to consider that the main garden area and game room are separate and you have to move food, drinks, glasses, cups, etc. as well as people and dogs to the other side (it's in front but you have to cross the street). There are 2 fireplaces and a campfire (gas, which did not work) for the cold season and warm, good quality bedding. House suitable only for people with ease of movement since it has many steps in all areas and is 10 minutes from downtown walking (consider that it is a significant slope). There are kittens and a very friendly puppy, they have chickens and only the rooster they have woke up one day at 3am and the next at 5am singing every half hour😅. When you're not used to the sound, it does wake you up.

3BR Cabin in Pachuca de Soto

Edgar

Good, 1 year ago

A great place to relax and live as a family. The house is large, comfortable and with everything you need. Great attention and kindness from Doña Queta. Understanding that it is a large facility, the recommendation is to do maintenance work gradually, to keep it optimal for much longer. We had a great time!

3BR Home in Pachuca de Soto

Ariadna

Good, 1 year ago

The view and location in the middle of the forest is what makes this accommodation attractive. Of course, the heated pool and jacuzzi. The bar is very good. However, it needs maintenance and for the price you pay there should at least be one more room. Well, there's only one room, two extra single beds and two tents.

Host Response

I greatly appreciate your observations and will pay special attention to them.

This place is just magical. The photos don't do it justice: imagine a dream cabin with an indoor heated pool, a cozy fireplace, a ping-pong table, a treadmill, a deck with spectacular views of a pond, and even tents ready for an extra adventure. Every corner is designed to disconnect you from the world and reconnect with what really matters. Ideal for going with family, really, unforgettable. Don't hesitate for a second, I promise you'll want to stay and live here!

Host Response

I love that you enjoyed it so much! Come back soon! Thank you, thank you, thank you so much!

3BR Home in Pachuca de Soto

Diego

Excellent, 1 year ago

Excellent place.

3BR Cabin in Pachuca de Soto

Jessica

Excellent, 1 year ago

Excellent

We had a very pleasant stay in this cabin, which is incredibly welcoming. The social areas are spectacular, perfect for relaxing and enjoying. Doña Queta's attention was exceptional, always friendly and attentive to our needs. The breakfasts were delicious, a real treat every morning. We are very grateful for all the attention received and we are very hopeful that we can return soon. We recommend this place 100%

3BR Cabin in Pachuca de Soto

Jorge

Excellent, 1 year ago

A very nice and beautiful place, very close to the center of the village, the cabin is private and has many amenities and a very nice view, it meets what the photos show, a very tasty breakfast. Excellent service from Paulina, would definitely come back!

3BR Home in Pachuca de Soto

Rafael

Excellent, 1 year ago

Great hosts, the property is amazing! Definitely recommended!

They are not 4 Recamaras, it is a bedroom, an open space with 2 beds and two campaign houses.

Host Response

That's right. In the description it clearly says it. When making the listing, arbnb does not give the option to put that one of the bedrooms is outside, and two others are campaign houses. It just says that you put how many bedrooms and it would be very confusing that it is a house for 10 people with a single bedroom, that is why in the description I clarify it. An apology if you didn't get to read the description before booking and you came across something you didn't expect.

Paulina was attentive over text and once we checked in, sent us the # of Queta, the onsite co-host. Queta greated us with regular coffee every morning and during breakfast, she made cafe de olla (a local coffee mix). The food and experience exceeded expectations. Although we arrived during the weekdays (M-W), we found the location to have plenty of trails. Do note that you'll find cafes & restaurant/bars only in the zocalo. Most shops outside of this zone are closed until the weekend. The peace felt in this pueblo was a nice contrast to the fast pace of CDMX. We always felt safe walking around at anytime.

It is important to mention that arriving is complicated, there are many difficult climbs, you definitely have to have a suitable car if it can't be dangerous. The accommodation is very nice and comes with everything you need to enjoy your stay and cook. Mr. Oscar and Paulina are good hosts, they are attentive at all times. The campaign houses I thought were bigger and how it was raining we put the inflatable beds smoothly. The pool and Jacuzzi in perfect temperatures. The TV in the room turns off automatically after about 30 min and I couldn't figure out how to remove that feature so we couldn't enjoy movies. I recommend walking in the woods. If I would stay here again

Very nice house, good communication and host attention and whoever receives. Breakfast is worth a lot, it's very rich and the service is very good, always friendly and helpful. We really liked that it was close to downtown and that we were able to do several activities among friends. The bedrooms are a hundred, the bathrooms are very clean and well equipped. I definitely highly recommend it, the only thing I had to contemplate in the best way is glasses, dishes and some utensils, but everything was perfect.

It's simply MAGICAL. You'll be isolated for a few days but in a civilized setting (in a residential development). The forests of Hidalgo are among the best in Mexico, and here you'll be minutes away from the best forests and the best nature. The host responds instantly and is always attentive. Host Oscar never responded to me. A good tip is to know that when you enter, you may find chains or signs indicating private property that you must violate to enter. If you are respectful, you will never get there, but if you ask beforehand, it is very easy to get there. It is a unique house, with everything you need to perfectly accommodate a group of 6-9 people, but some will sleep in super luxury tents. Just be careful of the cold and you will have a first-rate night, even outside. The house's utensils and amenities are designed to give you a luxurious, dreamlike stay where you can do things you never thought you'd do. It's like staying in a forest in the US, but in Hidalgo, with luxury and safety as a priority!

Well the place,communication, mostly comfort very good but something very important that you have to correct The CLEANLINESS. There was a lot of dust and cobwebs is the only bad thing I recommend more cleanliness only from that in out everything is fine aaaaa and the internet that wasn't there!!!

Host Response

I am very sorry about the cleanliness, I will talk to the manager so that she is more careful and pay more attention to those details. As for the internet, I would have liked to have it reported to me immediately as the provider lives there and could have gone to the house to remedy the problem. That's why I have that internet service, since any failure, it is fixed immediately but if it's important to let me know.

In general the house is very nice and allows you to spend a pleasant time, the description mentions four rooms but in reality it is 2 bedrooms and 2 cottages which I do not think is correct. Another thing to take into account is that it is a tricky to get to if your car is low why the road to get there is not well paved.

Host Response

Thank you very much for the comments. When creating the listing, it doesn't give the option to put tents (only bedrooms), and in the photos it does show that 2 of the bedrooms are tents. Regarding the road, I will specify in the description that the road is unpaved.

3BR Home in Pachuca de Soto

Adriana

Excellent, 2 years ago

Amen, quiet and very nice to rest excellent attention

3BR Cabin in Pachuca de Soto

Jessica

Excellent, 2 years ago

A family cabin to spend holidays near nature, there was a hike 1 min walk away. The center was a 5-minute walk to. And the house had facilities listed, and the breakfast service was very good. It's very cold in and out of the cabin so they come very warm

An amazing place, my wife and I spent their birthday in an atmosphere of privacy and tranquility as in few places. We had never been to that part of the country but we will definitely be back. The house is exactly as shown in the pictures, and although the passage of time was already noticeable on the furniture. And Mrs. Queta is always available in addition to cooking a delicious breakfast. The audience is small but it has a great atmosphere. We had a wonderful time. Thank you so much for everything. We'll be back soon

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