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Reviews

Superhost

263 total reviews

81% Excellent

263 reviews

4.76

2020–2026

Cleanliness 4.8

Accuracy 4.8

Communication 4.9

Location 5.0

Check-in 4.9

Value 4.7

263 reviews

Studio in Puerto Viejo de Talamanca

Paulina

Excellent, 4 months ago

It was great; we felt very comfortable. Thank you for everything.

We were very disappointed with this stay. The apartment had many large cockroaches, both alive and dead, from the moment we arrived. Although the host offered an additional cleaning, it made no real difference — there were still food leftovers from previous guests and cockroaches in several rooms. It was unclear what had actually been cleaned. The parking space was only available after a long exchange of messages and a 3-hour wait. The bathroom sink did not drain properly, and in the shower there were three bottles of conditioner but no shampoo or body wash. Overall, not recommended and definitely not worth the money. The only positive aspect is the good location.

Host Response

Hello Cedric, We apologize for the problems durning your stay. The management team has taken corrective measures to assure things like this don't happen again. As for the insect problem, we had some major landscaping work done just prior to your arrival. It disturbed a nest of insects. The landscape team sprayed the area immediately, however some did escape and moved about the property. Everything is rectified now. We have owned the property for 6 years and most of the scores for this Cabina are 5's with a few 4's. Again, we are very sorry. Paul and Brit (Co-Owners).

We loved the location being across from the beach, the pool was clean and nice to dip into when it was hot, the rooms had AC that kept us cool at night, the layout of the home was very clean and comfortable, the kitchen was very easy to use. We cooked with ease. The water clean and filtered. We felt secure and secluded. The garden patio and pool was so relaxing and felt like a paradise. Has a Caribbean beach feel. The beds are very comfortable and the lighting storms spectacular. There is a cool breeze from the ocean that re-energize the soul. We had four people, this can easily accommodate three couples or a large family with the three Large bedroom three areas, the deck has a overlooking the pool and garden area giving it a extremely eye pleasing view. The price point is what we were looking for and exceeded our expectations. Thank you for making your Casa Luna our home away from home.

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