Maria De Los Angeles

Reviews

210 total reviews

86% rated 5★

210 reviews

4.82

2019–2026

210 reviews

5BR Villa in Jiutepec

Juan Carlos

Excellent, 2 weeks ago

The house is beautiful, just as advertised. Everything is very clean and tidy. Very quiet area. Super friendly host. We will definitely return. We had an excellent time.

We were very comfortable

Host Response

Thank you very much. We were very pleased to hear that you had a great time. Come back whenever you like. We look forward to seeing you here.

Everything was excellent. Communication was very good and they were always attentive. I recommend hiring the boiler service, the pool water was hot all the time. We also hired the service of Mrs. Bety, who helped us cook our food and I recommend her 100%. The beds and layout of the rooms is very good, there was hot water to bathe, there was an Oxxo and an Aurrerá supermarket nearby. The house is in excellent condition, my group and I had an amazing time and we never lacked anything, we will definitely return.

Host Response

They will certainly be welcome whenever they like, hopefully soon.

It seems to me that the house needs a lot of maintenance. It's large, but it's very neglected. From the beginning they tell you the things that are broken, and I wonder why they don't repair them? The showers get clogged and even when you unclog them There is little water, very few utensils in the kitchen and in poor condition, towels provided very worn and old, when you look for a house of this type it is so you do not have to worry about taking Things or buying what is needed, I have rented other houses for this price and they have better facilities and amenities, the bedrooms are too austere, I think it did not have the basics that the house should have

Host Response

Karla, we understand your dissatisfaction and we want to reiterate that the house has periodic maintenance and that the pressure of the showers is adequate. We always try to keep the property in good condition and take guest feedback into account. At no time did we mention that something was not working, because everything is fixed immediately. It's important to mention that when we went to attend to your complaint, it was not possible to do so because we were not allowed to enter the bathroom to unclog the shower, so I don't understand why you called us. We are fully available, but without access it is not possible to solve the problem. It is also important to mention that the communication was not adequate, since on several occasions you did not respond to our messages, while we did respond to yours immediately. When a high level of attention is expected, it is also important to maintain the same willingness and communication.

The stay for my family and I was magnificent, we had a great time, mainly because of the privacy they give you, the kindness, the excellent treatment you get from Maria De Los Angeles, even with a stay with 3 dogs, which never suffered from discomfort or any problem or risk for them, as well as for the children we had (4 children), it is as shown in the photos, the pool is the main plus since we hired the boiler and the water was always at a super nice temperature (warm), as long as you follow the instructions they give you when you arrive you would never have any kind of problem, we will definitely return for our next vacation, fully grateful to Maria De Los Angeles and Felipe, very kind for everything, thank you.

Good for the location and the spaces, we think it is urgent to change the furniture that already looks quite old, the bedding did not look or smell clean. The pool had greenish mold that really made us hesitate to get in. Otherwise, it was fine

Host Response

Hi Brenda, for your peace of mind, I would like to tell you that when washing the sheets, we follow a rigorous cleaning process that includes washing with hot water and exposure to the sun to ensure hygiene. Bathrooms are always washed and chlorinated. Our colonial furniture is part of the property's charm, and we strive to keep it in good condition, although we understand that it may show signs of use. As for the pool, we follow a strict cleaning and disinfection protocol. The product we use to concentrate particles and facilitate cleaning may leave a temporary residue, but it is NOT mold. We leave chlorine so that guests can keep the pool clean after use. We're sorry you didn't get it installed according to our expectations. We believe that the rating you left us does not reflect the attention we provided you during your stay. We hope that on your next stay you can enjoy an experience more in line with your expectations.

The service was always friendly and timely, but the property lacks maintenance. The pool was cloudy, I understand that it is because of the rain, but professional maintenance can leave it in better conditions. The house has only 6 chairs, for a family of 14 people they are not enough. Outside the beds are different from the photographs, one was broken, they brought us another one but there were only those 2. Some bedding was patched and that does not look good. A room is outside the house and that is not in the description. I think there are points to improve to have a more comfortable and pleasant stay, some remedy for the ants that gather in the kitchen if you leave a bread crumb, a professional fumigation would help a lot. The boiler, stove, oven and refrigerator work perfectly, investing a little more in professional maintenance is what is missing.

Host Response

We appreciate the time you took to share your feedback. The points mentioned were addressed immediately. The pool was cloudy because chlorine was not applied according to the instructions provided; however, the problem was corrected. As for the beds, a new one was purchased to ensure your comfort. In addition, the chairs are not limited to the dining room, they are also available in the barbecue area and the garden. Our goal was always to have a pleasant stay; therefore, every request, even the most absurd, was gladly attended to. We're sorry that the rating doesn't reflect the effort and attention provided, as we strive to provide you with the best experience possible. But we are happy to hear that you enjoyed the accommodation to the extent that you extended your stay 5 more hours without notice and at no additional cost. We remain committed to providing quality and good service to our guests.

It's a nice and quiet place. It is very good for some special meeting with large families or a large group of friends. The hosts are attentive and look for your stay to be comfortable and provide a solution to any concerns. I should note that all rooms have very comfortable mattresses for lounging. An important feature is that it's pet frendly, it's a place that pets really enjoy because of the great space they have to play.

It's a very good place just needs a bit of maintenance but outside of that it's excellent

Host Response

Hello Edsel, I want to inform you that we are doing maintenance in the house, although the rain is complicating the process a little. I want to take this opportunity to comment on something important. In your meeting, there were complaints from the neighbors due to the loud noise during your event. I want to remember that our house is destined for family or friends meetings, not for parties. I advise that you and your group respect the rules and rules of your future rentals on the platform, to avoid future inconveniences. Thank you for your attention

5BR Villa in Jiutepec

Navile

Repeat guest

Excellent, 2 years ago

great stay! Thank you for everything!

5BR Villa in Jiutepec

Cesar

Excellent, 2 years ago

An excellent place for a weekend with family and friends...

5BR Villa in Jiutepec

Omar

Excellent, 2 years ago

Excellent service!!

5BR Villa in Jiutepec

Javier

Excellent, 3 years ago

Excellent!!

The house is very neglected, the treatment was horrible and everything in general is very old

Host Response

It's not that everything is old, rather, the style of the furniture is colonial. The glassware and other plastic items are designed for use in the garden and pool area, so that no accidents occur. House maintenance is constant and is done when it is not rented, to respect the privacy of guests. The mattresses, the refrigerator and the stove, to name a few, are practically new, too bad I didn't notice. I invite you to be more careful in your comments before making a disqualifying judgment.

5BR Villa in Jiutepec

Navile

Repeat guest

Excellent, 4 years ago

great house another to spend the weekend! we will definitely be back 😋

5BR Villa in Jiutepec

Rocio

Excellent, 4 years ago

Excellent service!! Everything in order and very accessible.

5BR Villa in Jiutepec

Elsa

Excellent, 4 years ago

A nice and comfortable house. Super clean and nice.

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