Raquel

We loved staying at Villa Menara. The location was great - close to some outstanding restaurants and central to everything we wanted to do. The area was very quiet and private, with easy parking. We felt safe walking around and hanging out. The only disappointment was the pool. It is so pretty but was on the colder side and full of leaves even though it was cleaned regularly. Our family enjoyed the rooftop plunge pool, a great hangout spot and respite from the heat. Overall a wonderful stay in Tulum!

The place is very nice, but unfortunately our vacation went south pretty fast. My daughter became very ill and it essentially negated any semblance of a vacation. That said, the host couldn't have been more understanding and helpful throughout. They helped us get a doctor and even gave us a refund when we needed to fly back home early. Nonetheless, I still give them 5 stars for responsiveness, proactiveness, thoughtfulness and humanity. All things I believe this world could use a lot more of right now.