Jimena

Reviews

31 total reviews

94% rated 5★

31 reviews

4.81

2024–2026

31 reviews

5BR Villa in Merida

Rahul

Excellent, 5 months ago

Fantastic property! Each room is its own unit with a locking door, bathroom and small kitchenette.

Our experience was very bad. There were 10 of us traveling for a wedding and, on the second day, the house was completely without electricity and water. An unacceptable situation for any accommodation, and even more so for a large group in the middle of the weekend. We had to leave the property and get a last-minute hotel, with all that that implies in logistics, costs and stress. There was no effective or timely solution from the host. I definitely wouldn't recommend it.

Host Response

Hi David, unfortunately this isolated case happened during your stay. You reported the problem to us and the team was already at the house within a few minutes, understanding the urgency of the situation. The relevant reports were made to the Federal Electricity Commission (since this problem was totally unrelated to the house) and you were offered options immediately for your convenience. Unfortunately, this is a federal issue and we can only wait for it to be resolved. We understand the urgency and inconvenience that this caused and it was resolved that same day at night, but not stopping the pressure to resolve something that was not in our hands. We offered you the modification of your stay covering the first night you stayed, a late check-out and even the partial refund of the first night. There is nothing else we could have done and we communicated it in many ways. Altering the electrical installations on the street could lead to federal penalties and problems with the law. It's sad that neither the team's follow-up, nor the team's flexibility for the refund, nor the promptness with which we were there at the accommodation, was enough for you and was not recognized by you and your group.

The house is amazing, it's just like the photos! It has everything you need for a super pleasant stay, despite being on the street you can't hear any noise, it has air conditioning and a super spacious dining room for lunch or dinner, it's really super nice! Oswaldo was always attentive and responded quite quickly! We had a great time as a family, it's super central, you can walk everywhere, there are shops, markets and restaurants nearby. I would definitely come back

Oswaldo’s house is as described and then some. The house delivers everything it touts in the description and photos. The pool was ideal to start the day or cool down in the afternoon. And many nights ended with a quick dip before bed. Everything and I mean everything is 10 minutes away. The central area, markets, best restaurants are all walking distance. I traveled with my family, 12 yo son, parents and father and law and had no problems getting anywhere on foot. The neighborhood is quiet, and inside the house is peaceful despite the main street it’s on. Perfect for the eight of us. Plenty of rooms, each one a little different but all unified by comfort and amenities. We loved the house and Merida, too. Perfect space to compliment the charming city and all it has to offer.

if you take a car the parking lot is important because you can't stay in the waxes outside

Host Response

Hi Estrella, we know this can be challenging especially if you want to stay in the city's historic center. I am here to be able to assist you if this inconvenience you would have informed me during your stay I could have shared nearby public parking lots and the less saturated streets to be able to park. I also recommend reading the listing description before confirming your reservation because there's no mention of parking in the listing. Regards and have a good trip :)

We had a fantastic stay at this Airbnb! My friends and I felt extremely comfortable and safe throughout our visit. The separate quarters allowed each of us to enjoy our own space, which was a great touch. The location was incredibly convenient, with easy walking access to the center and most local attractions. Our host, Oswaldo, was exceptionally proactive, providing clear instructions and wonderful local recommendations for restaurants and activities. We would definitely recommend this place, and the pictures truly do it justice!

Our stay at this Airbnb was fantastic! The rooms were great, and the dining room was absolutely awesome. The location is super central—we never had any trouble reaching the places we wanted to visit. Oswaldo was incredibly kind and always responsive, giving us excellent recommendations and helping us out a lot (I feel a little bad for not being as responsive myself!). Thank you so much for allowing us to stay in your beautiful home. We truly appreciated it!

Oswaldo's house is very conveniently located and the stay was spectacular. The house is designed to go with a group of people where each couple can have their space inside the house and the common areas such as the pool and the living room are perfect for spending time together and resting. We particularly enjoyed that the house has a space and equipment to play petanque. We had an amazing time. I recommend staying here 100%, I will definitely try to come back :)

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