Casey

Reviews

88 total reviews

86% rated 5★

88 reviews

4.81

2019–2025

88 reviews

4BR Villa in Valle de Bravo

Yesenia

Excellent, 1 year ago

Beautiful views of the lake and perfect for a getaway to enjoy nature. It was a perfect for our family! 10/10 !

The place is spotless. If it already looks nice and new in the photos, being there confirms everything: it's even better. The house is super clean, well-equipped and fulfills everything it promises. The attention of both Casey and Wences at the property was always punctual and kind. Yes, it's a bit far, but that gives it a peaceful atmosphere that is appreciated. If you're prepared with what you need, a few perfect days of relaxation await you. And if you need something, it's just a matter of taking the car and going out to look for it. It definitely worth it. We will definitely be back and recommend it to anyone looking for options in Valle.

The house is very beautiful !! The attention from our host was very good ! The location for us was perfect as we went for a mountain bike ride and we were very close to the locations. Good thing! Very nice house we had an amazing time with a spectacular view of the lake and the host's attention is excellent Bad thing the heating of the jacuzzi/pool didn't work and my kids were eager to use it. And the internet worked very little time The place is so well worth the place simply because of the beautiful design that the house has and the spectacular views!

Incredible house, everything was great! There is no WiFi in the area

Host Response

Thank you, Lourdes. Just to clarify, the internet went out but was restored when we contacted Telcel.

Very nice house. The check-in process was as described; it involves a stone climb, but without any major issues (be careful when it rains). Once at the house, everything was very nice, clean, and safe. It's best to visit the supermarket before arriving in case you plan not to leave the house. There were some issues with the bathroom in the master bedroom, but Wences and Susana were very helpful in resolving them right away, and Casey was very attentive and helpful. Thank you very much for these days; we'll be back!

The house is impressively beautiful, the spaces are spacious with a spectacular view, Casey is always attentive to anything that is offered, the only detail is that the access is very rough and when it rains the tires of the car slip, it was quite an odyssey to be able to go up, to the extent that we preferred to wait for the rain to pass to access. They mention that there is a jacuzzi, one of the reasons why we chose that house, it actually did not work because it is solar and in the rainy season it is not possible to heat the water enough and we could not enjoy it.

Casey is a good hostess, the house is nice, however in my particular case I expected the jacuzzi to be hot or the possibility of heating up, however upon arrival they clarified that it was not a jacuzzi but a "plunge pool" and that it does not have a boiler, so it only heats up with solar cells. It was never hot. This can't be noticed of the photos or the description of the house on the listing.

Host Response

Christian, I'm sorry you're disappointed with the plunge pool. In fact, the description of the house highlights that it is a plunge pool and that it does not heat up.

4BR Villa in Valle de Bravo

Lourdes

Excellent, 3 years ago

The house is really spectacular. Although the view looks amazing in the photos, it's much better in person. The place was spotless, the house is a very good size, and the service was exceptional.

Casey always answered all my questions on her cell phone, but the staff (Wenceslao and Susana) only showed up upon our arrival to open the door and to fix the fan that was loose and kept me from sleeping the first night. They never came to help us while we were cooking, at least to show us where the utensils were, ask if we needed anything, cut the fruit, take out the trash, or make coffee, as Casey mentioned they would do. I think the place was dirty, the refrigerator was stained inside and out, the utensils were old and stained (pans, cutting boards, plates, etc.), the house dogs (3) get on the furniture and pee in the kitchen and on the pool walls, and the bedspreads had stains (even a cushion smelled like sweat). The upstairs room has no blinds, so in the morning it was uncomfortable to wake up with the sun on your face.

Host Response

Daniela, I'm sorry to hear about your experience in this way. Wences and I are always available, and you can just let us know if you need help with anything. I'll talk to Wences and Susana about your experience so they can improve. The utensils, glasses and plates are all new. The pans and cutting boards get stained from use, and the outdoor cushions get stained from the jacaranda flowers, but they are washed regularly. I'm sorry about your experience with the dogs, and we'll find a way to keep them away from the house.

The house is very nice, it matches the description. It's a bit difficult to go up the slope to get to the house, and the only thing I didn't expect was that the water from the water heater was cold. They told us that they use solar panels, but it doesn't heat up enough and the water heater doesn't work. It only makes bubbles. It would be nice if they mentioned that in the description. The house is very cozy and super well equipped. The staff on the property is very friendly, and the view is unbeatable.

Oh my God this house!! This place is a GOD sent. Me and my family had a great time/great experience at this place. The surrounding area is wonderful. The house staff is very helpful and there when you need it. They have coffee and water (lots of it). The bathrooms are gorgeous, the views are stunning. Me and my family had a very relaxing time in this spacious home. Comfy beds. Casey was a phenomenal host always responsive and generous. There was a thunderstorm ⛈️ while we where there and a tree fell on the road, and it took the staff only 10 minutes to clear the road enough to let us out. SUPER RECOMMENDED. We will come back for sure! Thanks Casey

A perfect place. The house is just like the photos, with great views, no noise from neighbors and very well-maintained spaces. The kitchen is well equipped for cooking. The beds were comfortable and the sheets and bathrooms were super clean. Casey was super responsive and friendly at all times, and Wences took care of everything upon arrival and while we were on the property. Ideal for relaxing with friends or family. The driveway to the house is a bit problematic due to the slope with small cars or cars with little traction, but it's not difficult to get there.

This place is beautiful and spacious. I went with a large group of friends, and we were very comfortable in the 4 rooms available. The place has beautiful views of the lake from any room/space. The kitchen is fully equipped for cooking indoors or having a barbecue. Next to the house are people who work for Casey, and they were available for any questions or requests. As for communication, Casey was attentive at all times, answering questions and giving clear directions for the arrival at the place. I would highly recommend it.

If you are looking for something stylish, a certain luxury, in a quiet area, ready to rest, this is the place. It has everything you need to have a perfect time! The only thing that was wrong was that the pool was cold despite the sun. (It's a solar heater) maybe it's missing some panels to get to a good temperature. However, we were able to get in. It was bearable. Casey was amazing and Wenses was even better! They even have super cute and friendly dogs, and we asked them to keep them because we accidentally took a little dog with us. And even though they said pets weren't allowed, they helped us! Thanks for that. So I recommend this house, which is impeccable! A certain warmth that you will surely appreciate in the cold season. Everything was very comfortable, beds and so on. Congratulations on having this beautiful house

4BR Villa in Valle de Bravo

Jorge

Excellent, 3 years ago

An excellent place to go to rest for a few days, the house is super spacious, each room has its own bathroom and the view is unbeatable. Communication with Casey was quick and fluid, always attentive to our questions. I will definitely be back.

The house is very nice and comfortable; it's better than the photos. The house is very well equipped, it has everything you need to spend a few days with family or friends. Casey's service was very good at all times. The service was also very good from the man who takes care of the house. The only recommendation is to use a vehicle with enough power to climb to the house, since they are very steep climbs and when it rains it gets a bit slippery.

The place is beautiful, we were very well cared for. The only thing that could be improved is the temperature of the pool that as the weather was rainy was freezing and we couldn't enjoy it. Consider the distance from the center that by car is about 20 minutes. And above all, the lowering and climbing to the house, because the access path is very steep and raining or with a too heavy car it is difficult or impossible to climb (we pass in the rain). But the place is beautiful and with personality.

4BR Villa in Valle de Bravo

Pau

Excellent, 4 years ago

We are very grateful to Casey and all her attention✨, she was always in contact and willing to support us. The house staff helped us a lot and keep the house impeccable. And the place or talk! The photos don't do it justice. The view is breathtaking in every space of the house. Architecture, details and good taste are present at each corner. I definitely recommend it and would definitely come back without any hesitation.

4BR Villa in Valle de Bravo

Adriana

Excellent, 4 years ago

Our stay was wonderful, the house is beautiful as it is posted, plus the view it has is spectacular, it has everything you need and is super comfortable, we really enjoyed it a lot!!

4BR Villa in Valle de Bravo

Carlos

Excellent, 4 years ago

Excellent house and the best view of Valle de Bravo. Casey and Wences' hospitality was also excellent. It was definitely one of the best Airbnbs I've ever visited, and I would stay there again. Thank you very much for everything!!

4BR Villa in Valle de Bravo

Jorge

Excellent, 4 years ago

We expended an amazing weekend there!!. An incomparable location, beautiful building design, and the best, the lake views from almost all around the property. Without any doubts, we will come back again. Thank you Casey and Renato for your availability and all time follow up for our comfortability and needs.

The place was dirty. The dogs that live on the property make a lot of noise starting at 6:00 AM and they go into the house. During my visit, there was a beehive that the host had known about for a long time, and yet he rented it. One of those bees stung my daughter, so I had to leave before my scheduled time. The Jacuzzi they have was dirty and not warm. The temperature, even with the panels, is 13 degrees, and the caretaker told us the boiler was not working.

Renato's home was exactly as the pictures reflect - a stunning architectural jewel with panoramic views of the lake. Everything was extremely comfortable, and the hosts were communicative and welcoming. The housekeepers were amazing, and they made sure we had freshly squeezed orange juice and coffee in the morning. Even loved hanging out with the dogs! The driveway is a little tricky to get to, so be aware of your transport if arriving in the dark. And come with food to cook or prepare! It's difficult to leave in the dark or get delivery with not many options for restaurants in the area. Highly recommend for a peaceful retreat!

4BR Villa in Valle de Bravo

Jorge

Excellent, 6 years ago

This is an amazing place. It’s got a great view, comfortable and beautiful all around.

The house was amazing, both for the design and finishes and unbeatable views. Wences welcomed us very well and was always attentive to us! The truth is that the scorpions bothered us during the stay, we killed 5 in 2 days, several in the bedrooms. We were with 2 children, one 7 years old and the other 2 months old, it is a very big risk to stay in a place with scorpions and honestly we were obsessed with this issue for 3 days (especially at night) and it made us not have a quiet stay.

I have been to Valle de Bravo 4 times and this was undoubtedly the best! Renato and Casey's house is even prettier than the photos show. This house is an oasis in Valle de Bravo. It has an incredible view, huge windows, the rooms are spacious and comfortable, the TV with Netflix and satellite TV, everything is set up and designed to rest and enjoy. Renato and Casey were always available and answered all messages very quickly. In addition, the hosts, Wenceslao and Susana, were super attentive during the stay to make sure we were super comfortable. We have already recommended this Airbnb to friends and we will definitely be back!!!

Amazing place! The house is much bigger than it looks in the photos. The location is great because the view is fabulous. I recommend bringing mosquito repellent and food. The house comes with everything you need to cook, the only thing missing is a microwave. The pets mentioned in the publication are on the same property but not in the house, so they do not cause any discomfort. The attention of the staff and the hosts was super friendly. We definitely loved the place, it's ideal for spending a few relaxed days with family or friends. We hope to be back soon!

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