Gisella

Reviews

Superhost

86 total reviews

97% rated 5★

86 reviews

4.94

2021–2026

86 reviews

6BR Villa in San Miguel de Allende

Mauricio

Excellent, 1 month ago

Everything excellent, very nice stay.

Host Response

Thank you very much for your review and rating! It was a real pleasure to have received you. I hope you enjoyed your stay very much and that we can welcome you again very soon. You will always be welcome!

The place is very nice and extremely cozy, you feel at home, everything works perfectly, it has many facilities to go to the center of San Miguel without having to take your car, I would certainly repeat it thousands of times. We loved it!!!! The pool is delicious, the recreation areas are very well adapted. Everything was impeccable and the host was super attentive all the time and with very clear instructions.

Host Response

Thank you very much for your review and your comment, you were excellent guests, it was a pleasure to have hosted you, I hope you return soon.

We had to rent the space in an emergency, the logistics were very fast, everything was ready, very clean, the whole place was in excellent taste! The space is so comfortable that you don't even want to leave the place. It's a great place to stay with several people and have a great time in SMA. It's definitely a place I'd come back to. And Gisela was very attentive, honest and flexible, very clear with the directions, so there was no need to be constantly in communication, but if we needed something she was very attentive.

Host Response

Thank you very much for your review and rating, it was a pleasure to have hosted you, see you soon!!

The house is simply BEAUTIFUL, the rooms are super spacious, each with its full bathroom, the beds are very comfortable and so are the pillows. The different rooms of the house are very comfortable and well planned. The kitchen is very nice and practical. The downstairs terrace and pool are beautiful and the upstairs terrace is SPECTACULAR!!! I have stayed in many houses in SMA and by far this is the best!!! We'll be back in the future!!! Excellent!!!

Host Response

Thank you very much for your rating and review, it was a pleasure to have hosted you, I hope you will return soon!

Gisella's house is a solid 5 out of 5 stars, a house that takes care of every detail and has something for everyone. Whatever your plans for visiting San Miguel, this should be your accommodation. We had a great time. We were 3 families with 6 children and we all really enjoyed it. It has a shuttle service to the center that is very useful. I highly recommend this place.

Host Response

Thank you very much for your rating and review, it was a pleasure to have hosted you, I hope you will return soon!

A Gisella is an excellent host, she was always attentive to everything from the moment we started the reservation, her instructions to both get to the house, the description of every detail of the accommodation, the ease of contacts to do the super before arrival, the recommended restaurants. Although we do not use the transport offered to take you downtown and return home, if we saw the vehicles and Lucía very well. The house is beautiful I think you fall even more in love with the place when you are there, every detail is designed to make you feel at home, our group was 12 people and in each space of the house we fit perfectly, in addition to each couple with their own room and private bathroom. I hope to come back very soon and this place to make me fall in love with San Miguel de Allende, I would come back again and again

Host Response

Thank you very much for your evaluation and comment, it was a pleasure to have received you, thank you for commenting on the dust to tell the girl and the air conditioning, to review it. I hope they return soon ! Regards

The house is very comfortable and spacious. Comfortable beds and a well-stocked kitchen. Transportation from there to the center is super easy and it doesn't feel far. The cleaning person, Tere, is very helpful and friendly. And we hired Angelica as an extra to help us in the kitchen and she cooked very delicious food for us and was always very attentive to take care of us. We felt very comfortable and at home. I would definitely recommend it.

We were a big family going to a wedding. We had never been to San Miguel. The house keeper Angelica and Gisella were very helpful in finding Ubers, pressing clothes, and where to get food for a family of 14. There is enough space and accommodations for everyone. We all got to sit at the table at the same time We did not have to take shifts to eat either. The pool was a nice place to gather and relax. Thank you Gisella for the use of you home.

We were delighted with the house; we really didn't want to leave. Gisella's service was excellent—she was always very attentive and very friendly at all times. All the amenities in the house are 10/10. We will definitely come back!! ⭐️⭐️⭐️⭐️⭐️ I highly recommend the house!! You won't regret it. ☺️

Host Response

Thank you very much for your comment and review, it was a pleasure to have hosted you, I hope you will be back soon !

The house exceeds what was described, it is very well located, it is very cozy, spacious and the decoration is spectacular. You don't want to get out of there. It has many details in each of the spaces that make one feel very comfortable. Gisella is a lady in every sense of the word: kind, clear in her communication, willing to help and recommend. She recommended us staff who went to cook for us all weekend and was taken care of with us top notch. The cleaner is very friendly and willing to help. We were very happy. We would definitely stay here again when we return to SMA.

Host Response

Thank you very much for your rating and feedback, it was a pleasure to have hosted you, I hope you will be back soon !

Excellent house, very nicely decorated, functional, each bedroom is very comfortable, each has its own private bathroom, the common areas are very enjoyed, the bar on the top floor has all the amenities and an incredible view, the outdoor bar and dining area is very comfortable, communication with Gisella is very good and helpful at all times. Excellent house.

Host Response

Thank you very much for your review and feedback, I hope you'll come back soon

6BR Villa in San Miguel de Allende

Pablo

Excellent, 3 years ago

The house is amazing and perfect for large groups.

Nice house, location, and value for money. However, it's a shame that from very early in the morning, 9:00 a.m., even while we were still waking up, they came to clean all the areas, including the bedrooms. It's also a shame that they didn't respect the schedules, even though they were still within paid hours. It makes you feel like they're rushing you out. Just because of those details, I wouldn't recommend it.

Host Response

Francisco, I apologize. I was not aware that the maid does that; no one had ever reported it to me. The maid is instructed to start cleaning the bedrooms after 12:00 pm, which is the check-out time. I am genuinely surprised by your comment. If you had contacted me, I would have resolved the issue immediately. Unfortunately, sometimes employees do things without our knowledge, and we only find out about it when it is reported to us. On the other hand, I find your review very unfair, as my house is in excellent condition. You have not been objective, and I am even more surprised because, on top of that, you were the host. I believe you are taking it out on me because I did not authorize the entry of the 6 additional people you requested for the celebration you had organized for your mother.

Casa Acacia has been one of the best places we've stayed at. We really enjoyed the destination, but also the accommodation. All the areas are very spacious and well-equipped. We stayed for 4 nights and never quite finished enjoying all the amenities the house offers. Gisella was attentive before our arrival and throughout our stay. We would definitely stay there again.

Host Response

Thank you for your feedback and review. Come back soon!

6BR Villa in San Miguel de Allende

Jimena

Excellent, 3 years ago

We loved the property! The house is beautiful, the beds are super comfortable, the decoration is great and the rooms are very spacious. Gisella is very friendly and provides excellent service. We'll definitely be back soon!

Host Response

Thank you for your feedback and review, I hope you come back soon!

A BEAUTIFUL AND COMFORTABLE HOME! Even after seeing the photos and knowing more or less what the house would look like, our group was still in disbelief with it! Every part of the home is LUXURIOUS and more importantly, CLEAN and SAFE. Gisella guided me (the group organizer) through the entire process of renting her home. She was so attentive and courteous at all times. Anything and everything you can think of, Gisella has thought of to make your stay INCREDIBLE. The housekeeper, Laura was punctual in arriving every day and was kind enough to keep the restrooms clean and the beds made up. She was MARVELOUS. San Miguel is such a spectacular place to vacation, but the home is what made our vacation. Nothing is missed in this home! Our group of 14 fit comfortably and we still had plenty of room to escape from each other. Half of our stay we wanted to spend in the house b/c there was so much to be entertained with. The 10-15 min. shuttle service was so easy to use all the time. We enjoyed being away from the town where it can get noisy and busy at night. The feel of the countryside from Gisella’s home was just another LUXURY we appreciated. Thank you x 100 Gisella! I will definitely be returning to San Miguel. We hope you’ll allow us to experience your STUNNING home again soon! A MUST: Visit the outstanding high end grocery store “El Comer”.

Host Response

thank you very much for your review it was great to have hosted you and your group, I hope you come back soon.

The place was wonderful and was able to accommodate our large group very well! Clean, fine modern design, full of great appliances, amazing view upstairs, spacious, and more. Huge plus to have the place cleaned daily and have access to a shuttle service for free that would take you and pick you up from town. Our host, Gisella, was more than accommodating and was extremely responsive to any questions we had at any time of day! She made us feel like royalty. Would definitely stay again!

This is such a lovely home. The view in the 3rd floor game room is to die for. The house makes it to where you don’t need to or want to leave. Gisella is super attentive and available at a moments notice for any questions you may have. Did I mention the house is perfect! She was able to recommend someone to cook for us (they were incredible and super attentive as well). Everything was so smooth, from pick up from the airport to everything in between! Definitely one of my favorite trips 🥰

Very nice house, with all the amenities. The only thing that was a bit complicated was Gisella's service. She was not very available for some things. It took us 15 minutes to leave after the check-out time, and they cut off the water when some people were still using the bathrooms. I think there could be a little more tolerance. Other than that, the house is in perfect condition, in a very nice residential development with security, and 15 minutes from downtown San Miguel.

Host Response

Rodrigo, I apologize. If you had spoken to me at that time, with your authorization, they came in to clean the pool and surely the guy opened the valve to replenish the pool water (the level drops a little when it's very hot), and when he opened that valve, we ran out of water in the house. If you had spoken to me at that time, I would have told him to close it. I didn't remember that detail, and since you told me that they were already leaving, that's what I told him. I think it didn't occur to him that they were swimming, and that's why he opened it. Again, I apologize. On the other hand, I think I was very accommodating with the early check-in (arrival at 1:30 pm) and with the girl's last-minute cancellation (9:00 pm the day before), preventing you from having to make the payment. What a shame that you got that impression about the water and that you didn't tell me at the time. Apologies again.

6BR Villa in San Miguel de Allende

Cecilia

Excellent, 4 years ago

Excellent house…. Highly recommended, not centrally located but the shuttle provides service and leaves you steps from the cathedral. Laura's service, the cleaning lady is amazing, the communication with Giselle immediately and effectively. For an extra fee, we booked the breakfast service, and it was excellent. Highly recommended for large families

6BR Villa in San Miguel de Allende

Francisco

Excellent, 4 years ago

Excellent 100% Recommended very good service and service. beautiful facilities with good location and security.

Host Response

Thank you very much for your feedback and review, I hope you'll be back soon !

6BR Villa in San Miguel de Allende

Daniel

Excellent, 4 years ago

An excellent place and exceptional service. The most pleasant place to stay in San Miguel de Allende; everything is very private and well thought out.

Host Response

Daniel, Thank you very much for your evaluation and comment, it was a pleasure to have them as guests, I wish you a lot of happiness and blessings on this new stage and I hope you will be back soon !!!

Thinking about going to San Miguel but still debating on choosing this one because this house is not in downtown? Well, there is nothing to think! This house is AMAZING!!! It is beautiful, with lots of fine details, and it is only 5-7 mins away from downtown! The best part is that the condominium where this house is located has a shuttle service to downtown all day long! It was very convenient for us, you don't have to worry about anything! House is really well located, has local stores and two big grocery stores near by. And the best part is that Gisella shares with you a list of delivery services that will drop everything at your door. We order freshly baked bread everyday! The house has a great distribution of space. It is really good for family gatherings or traveling with friends. And the bed linens...you have to go to understand! I've been to many Airbnbs and this house has by far the best bed linens!!! Communication with Gisella was outstanding! She was always very fast in responding to my messages. For my family and me we will definitely go back to San Miguel and without a doubt will stay here in "Casa Acacia" as it is known. If you think this is too big for you Gisella has another option in the same condominium that is not as big. San Miguel de Allende is a beautiful town with its own magic. Gisella's Casa Acacia is part of the magic, you are going to love it!

The host was attentive, but I had an issue to be able to go because of COVID, and zero empathy or understanding, I do not accept even the minimum flexibility to react or make even a return part The house is smaller than it looks and says The service person has a bad attitude The house is away from downtown

Host Response

It seems to me that you have not been objective with your evaluation, you cannot rate a place where you were not, much less comment about the size, I see that what you want is to hurt me with your comment for my refusal to cancel or postpone your booking, happily it is the only negative comment I have of all the people who have evaluated me, and of course this corresponds to the anger that you have for refusing to accept your last minute cancellation. When you rented you should check my cancellation policy, this is Strict, that's what the policies are listed on airbnb for. I suggest for your future rentals to check the policies instead of looking for the empathy of the host, airbnb no longer considers COVID as something unexpected and unexpected, everyone we are responsible for taking care of us and assuming the consequences if they do not, you cannot transfer responsibility for the consequences of the actions of your group to the host. As informative data the platform was closed several months at the beginning of the pandemic, when the rents returned he emphasized that we could not bear the costs of cancellations for this pandemic since if so we would live it by reacting and canceling and this is a business !

6BR Villa in San Miguel de Allende

Karla

Excellent, 4 years ago

This place is much nicer than what you can see in photos, my whole family was happy, it is fully equipped, it has many amenities that really make you feel at home. The service is amazing, we will definitely be back. I highly recommend it

Host Response

Thank you very much for your feedback and review, I hope you'll be back soon !

6BR Villa in San Miguel de Allende

Mauricio

Excellent, 4 years ago

Excellent host, a beautiful house, exceeded our expectations

6BR Villa in San Miguel de Allende

Francisco

Excellent, 4 years ago

If the photos are good, reality is superior , great quality in everything , duvet sheets, all 200%

Host Response

Thank you very much for your review and feedback, it was a pleasure to have had you as guests, I hope you will be back soon !

The house is HERMOSISIMA! We had an amazing time, it has all the details perfectly thought out. We had the benefit of having a shuttle that takes you downtown, which makes it very comfortable. Likewise, the ladies who helped us with the cleaning were always very friendly. The beds are delicious and the kitchen is so great. The house has a very parent roof for playing board games, living together or playing foosball and ping pong. I recommend it 100% is perfect for trips with friends or family

Host Response

Thank you very much for your evaluation, I hope they come back soon !

6BR Villa in San Miguel de Allende

Luis

Excellent, 5 years ago

Gisella was very helpful. The house was very clean, comfortable, and incredibly decorated. The best experience.

6BR Villa in San Miguel de Allende

Rodrigo

Excellent, 5 years ago

New and in excellent condition, the house and service coming was top notch.

Host Response

Thank you for your review. I hope you come back soon!!

Gisella's house, it is incredible communication with her is constant the local recommendations that she suggested were accurate , the house is super equipped, spacious and very tasteful, our group is large (10 people) and we were all able to enjoy privacy, the rooms are incredible, the roof the pool, in end super recommended ....... thank you Gisella

Host Response

Thank you very much for choosing and taking care of my house. I am very pleased that you enjoyed it. I hope you come back soon!!

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