Veronica
Reviews
38 total reviews
89% rated 5★
38 reviews
4.82
2021–2025
38 reviews
Maria Eugenia
Excellent, 8 months ago
Everything was perfect, the service was 100%, thank you Vero for your hospitality and always being available, I highly recommend the kitchen and cleaning service. Without hesitation, we would return again.
Yasmin Esmirna
Excellent, 9 months ago
5 stars in everything. Highly recommended. I only recommend asking for the boiler to heat the pool because the water was very cold.
Karolina
Excellent, 1 year ago
Everything was amazing, I would definitely come back
Ernesto
Excellent, 1 year ago
Highly recommended accommodation, the house is very nice, the pool is a good size, it was delivered clean and everything corresponded to the photos and the description, Veronica was always attentive and quick to respond, although in reality it was not needed much since everything was in order, I would definitely rent it again to enjoy with my family.
Host Response
You are a great family, thank you for taking care of my house, and I'm glad that everything was to your liking and that you had a great time. We look forward to welcoming you again
Lidia Ma. De Lourdes
Good, 1 year ago
Veronica is an excellent host, she answered any questions we had promptly. We had a problem in a bathroom but Veronica was always willing to give us a solution and that's how it was. We used the boiler and the pool was always very nice, the garden had a good space for the children to run and was very well kept. In general, the house is in very good condition, we really enjoyed the pool, the jacuzzi and the garden.
Marisa
Excellent, 1 year ago
Excellent stay and very attentive hosts to our comfort. Highly recommended
Jorge
Excellent, 1 year ago
Everything was fine, Veronica was very helpful and the house was excellent; very spacious and the pool with the boiler was great, plus they left us some welcome gifts.
Jimena
Excellent, 1 year ago
Veronica is super friendly and always available, the house has everything you need. Highly recommended!
Isra
Good, 1 year ago
It was generally good, only on Tuesday he told me that Airbnb had booked the house on Saturday, and that if I could change the check-in date, to check in on Wednesday, which I did not agree with since I already had my days planned. In the end, the original itinerary was not modified.
Juan Luis
Excellent, 1 year ago
Very nice house, in a safe and very nice area. We will definitely return to this accommodation, it has everything you need to spend a few comfortable and fun days. The hosts are very friendly and attentive at all times to what will be needed, we received recommendations for places to shop and eat.
Enrique
Excellent, 1 year ago
Everything was excellent, from Veronica's service to the house, which is exactly as described, the cleanliness of the rooms and the pool We had a great time and the extras were very good (board games, welcome gift) We'll definitely be back Thank you for everything
Host Response
I'm glad they will enjoy the house with pleasure we welcome them when they like
Samuel Gerardo
Excellent, 1 year ago
The house is fabulous, just as described, perfect for a weekend with the family.
Ivonne
Excellent, 1 year ago
It was a very pleasant visit, the house is very beautiful and Vero's touches make the stay more special. It has everything you need and more to spend a few days relaxing and having fun. We will definitely be back there. Thank you for welcoming us and always being attentive to our requests.
Host Response
Ivonne much grace for your words, youe were amazing guests thank you for your words when we like them back
Xirly De Luz
Excellent, 2 years ago
We knew the area, however this time we liked it even more, in addition to the house that really makes you feel very comfortable, the attention of Veronica and her husband said a lot, even before we entered they made us feel confident, everything was impeccable, courtesies when receiving us, the place was cool, nice, in photos, we loved the accommodation, however being there and living the experience was much better, we highly recommend the place, you have to visit it. Thank you Veronica for everything, we would definitely come back.
Host Response
We hope you had an amazing stay!! Your family and you will always be welcome. We hope to see you in the house soon. It was a pleasure to welcome you. Regards ❤️
Alan
Excellent, 2 years ago
Veronica and Ivan are amazing hosts! They helped us with any questions, the house was spotless, totally cordial, and they even left us a couple of complimentary items upon arrival. The pool was clean and the service and attention they gave us was excellent! They even sent us recommendations for activities, restaurants and more! We will definitely be back!
Alberto
Excellent, 2 years ago
The house is new, you have everything you need, the pool, garden and terrace are very nice, they welcomed us with a gift, which is appreciated in addition to giving us a complete tour to get to know all the details of the house. Highly recommended
Edna Luz
Excellent, 2 years ago
An excellent house to relax in. Veronica is the best host I've ever had, always attentive and going the extra mile. Her husband is also very friendly. It is a quiet and private area, the excellent pool with very good temperature, the jacuzzi is amazing. We'll definitely be back.
Erick
Excellent, 2 years ago
The house is much better than what you see in the photos. Our stay was very pleasant. Vero was always very attentive and was very helpful as was her husband. We'll definitely be back soon.
Alexa Marisol
Excellent, 2 years ago
Great place to stay. The photos shown are exactly as the house is. The service from the host was really good. I would definitely go back to the place
Myrna
Excellent, 3 years ago
Our stay was fine. Veronica and her partner were very friendly and always attentive! The house is nice and clean. The pool and jacuzzi were super good, and the lawn was very nice. We had a very good experience.
Tmra
Excellent, 3 years ago
The house was super comfortable, just as shown in the photos. It was a very good weekend. Thank you, Veronica. We really enjoyed it.
Juana
Excellent, 3 years ago
Everything was great, she was very kind and everything was on time and in order.
Marisol
Excellent, 3 years ago
The house is exactly as shown in the photos, the hosts are very helpful and friendly. Our stay was very pleasant. Safe and quiet area.
Sebastián
Excellent, 4 years ago
Wonderful house, very comfortable and clean, super recommended for young groups and Verónica and her husband are very friendly and patient
Itzel Gisel
Excellent, 4 years ago
The house is comfortable, it has all the necessary utensils for cooking and above all very clean, the facilities are nice.
Leoanrdo
Excellent, 4 years ago
Excellent home, very comfortable and very good service
Anabell
Excellent, 4 years ago
We really had a great time! It has everything you need for a pleasant and comfortable stay. It is located within a safe subdivision and we bring all our supplies so as not to leave the house, however there are commercial areas within the subdivision as needed. They cleaned the pool daily and we requested the boiler for an additional fee. We will definitely be back soon!
Alonso Sebastian
Terrible, 4 years ago
Terrible, a place to take care of ourselves, we suffered from a robbery on March 12, 2022 and the hostess treated us as criminals when we were the ones who suffered the robbery in her home
Host Response
Sebastian Pastrana, who has now changed his name to Alonso Sebastian (GUEST) who has a photo of a different person on his whatsapp to AIRBNB comments that he suffered a theft when my property is inside a private subdivision with 24-hour security and closed circuit. Checking the security personnel log, there was no report of this "THEFT". At the exit of the subdivision, the security personnel check trunks and scan INE/IFE to always have control of it. I report how I was informed and what happened with this guest. WATCH OUT!!! First of all in my Airbnb listing, it is mentioned that pets are not allowed and in my house there were two dogs breed German shepherd (Fecal photos are attached in my garden, as well as my gardener corroborated this information since he was attacked by the dogs when he went to turn off the boiler that the guests requested) Sebastián (guest) mentioned that his dogs caused damage in my mosquito nets, both in the main room, and the door that gives access to the garden and pool (attached photographs of the damages caused to my mosquito nets and my cancel). The dogs were uploaded to beds and armchairs affecting the cleanliness and hygiene of my home and future guests who may arrive at my place. For that reason, I had to hire a professional deep cleaning service to remove hair, smell and feces in the garden. The guest sent me a message via whatsapp on Sunday, March 13 at 11:14 am arguing that on Saturday, March 12 at night (approx 11:50 pm, osea 12 hours after the "ROBBERY") they went to dinner, all leaving my accommodation, closing with the keys that were given to them upon arrival. It is worth mentioning that my entire house has security bars. They said that when they returned, about an hour later, and opened the accommodation and entered through the main entrance, they realized that their luggage was not in the rooms. Upon seeing the message via whatsapp (attached screenshot where I was notified of this situation showing time and day) I immediately communicated with the guest, first asking for the physical integrity of him and his companions, and second place I commented to him because I had not been notified at the immediate moment that they noticed the lack of their bags, so that I could move to my accommodation and carry out the pertinent measures with the security of the fraction where my house is located. (Lomas de Cocoyoc subdivision) I asked him if he had reported it or notified the security of the development at the precise moment that he detected the lack of his luggage, since he pointed out to me that the lock of the service room was damaged, he pointed out that he DID NOT GIVE NOTICE TO THE SECURITY OF THE DEVELOPMENT, NOR TO ME SO AS NOT TO DISTURB ME SINCE IT WAS VERY LATE. This action is a little strange, since this situation is of utmost importance to both you and my accommodation, and it is necessary to find out to all parties in time and form to be able to resolve and not wait more than 10 hours of the facts that he mentions. Commenting that I would immediately address my accommodation to provide my support, he told me that he left my keys at the bar at the entrance, leaving my house open as he and his group had abandoned my house. I told him that they would return to go to the offices of the section where we would raise a record to describe the facts that he mentions and thus be able to initiate an investigation, he mentioned that I could not return and that I would give Airbnb notice for this situation to be resolved, he indicated that his lawyer was already in the prosecutor's office to carry out a complaint (my presence was never requested, nor was I communicated where I was performing the same). Upon arriving at my home the main entrance had no damage to any chapa or door. The windows were not forced open The service door has damage to the lock (broken by a hammer or a very hard object). However, the greatest damage is on the inside of the door, not the outside (I've attached photographs to show the damage to the lock and the inside wall of the service room). The service door not only has the security plate, it also has a deadbolt that can only be opened inside and is always kept closed, this deadbolt has no damage (attached photographs). I contacted my neighbors and they didn't hear or see any unusual behavior. When checking my service room, I realize that the only thing missing is my toolbox (Allen keys, screwdrivers, ratchet, tips, hammer, pliers, meter, insulating tape and pressure pliers). When reviewing the garden area, as I mentioned earlier, I found dog excrement and one of my broken beds (I attach photographs as proof) At 6:35 pm on Sunday, March 13, I was notified that I had already filed the complaint with the Attorney General's Office of the State of Morelos, leaving me out of this situation. It should be noted that the guest was told via whatsapp that he has an debit for the gas service of the pool $850, as well as the approximate expenses derived from the damages (broken Mosquiteros main room and stay) that his dogs made, the agreed to make deposit and has not been made. When asking for this charge, the guest was upset and for this reason he made this unfortunate comment. It should be noted that my evaluations, all have the common denominator of always striving and being aware of the needs of each and every one of my guests, I think this is a little unfair to me and my place, I already made the pertinent report to AIRBNB and they will take the necessary actions to resolve this case, always giving me their support.
Karen
Excellent, 4 years ago
Excellent!
Gabriela
Excellent, 4 years ago
The house is very comfortable, clean and is the same as shown in the photos .
Antonio
Excellent, 4 years ago
The description of the house is the same. I highly recommend the photos
Vanessa
Excellent, 5 years ago
A comfortable stay, as shown in the photos, nice garden, very clean house including bathrooms and bedrooms, it has everything you need, I would definitely rent it again.
Annel
Excellent, 5 years ago
Beautiful house, just as it is in the photos, no deception, clean with everything you need for the stay, the hosts are very friendly and polite, the beautiful subdivision, congratulations, you have a great house!!
Alfredo
Excellent, 5 years ago
The house is amazing, the bedrooms, the impeccable bathrooms, very clean, very spacious, very comfortable and clean with a good location, the kitchen is very nice with everything you need, it has all the utensils you can imagine to make food, the spectacular barbecue area has all the utensils to make your barbecue. The pool area is very nice, honestly everything is spectacular. Veronica and her husband were very friendly at all times, always attentive to what you need, 1000% recommended
Dely
Good, 5 years ago
The host is very helpful and friendly (as is her husband), she answers questions immediately. Provide the necessary information to make the stay pleasant. Very good facilities.
Jose Luis
Excellent, 5 years ago
The house is as seen in the photos, it exceeded my expectations, everything is very clean, the pool is very clean, large spaces, Veronica and Ivan's service is outstanding, very attentive and aware of any situation, I thank them and I am eager to return
Paulina
Excellent, 5 years ago
Great weekend in this beautiful house in Lomas de Cocoyoc! Vero and her husband are super friendly, great hosts✨. The house is ideal for spending a few days in the sun, pool and tranquility. The rooms are super good size and each one has its own bathroom, plus there is a bathroom outside so as not to get the inside wet. The kitchen and common areas are also very well sized and everything is great for large or small groups. I'll definitely be back! ☀️🌺
Guede
Excellent, 5 years ago
Excellent choice, the house is very spacious and comfortable. The garden and pool have a great atmosphere.