Alicia Michelle

Reviews

371 total reviews · 5 listings

87% rated 5★

371 reviews

4.80

2020–2026

Cleanliness 4.7

Accuracy 4.8

Communication 4.8

Location 4.8

Check-in 4.8

Value 4.8

371 reviews

7BR Villa in Acapulco

Benjamin

Excellent, 2 weeks ago

Everything is very good !

Excellent accommodation. It exceeded our expectations. For large groups, it has all the amenities to make the stay luxurious. The number of bathrooms and bedrooms made it the best choice. So we highly recommend it, and we would definitely come back. The only thing I would ask is that they put a fan in the kitchen, because the heat builds up tremendously when we cook. It looks like they already had one, but it must have broken. Thanks to the host, it was a great experience.

I would have liked to have been welcomed and also seen off. There are some issues with the house. It lacks maintenance, but we had a good time. Thank you.

Host Response

Thank you very much for your feedback for improvement. For practical reasons, guests can check in and out on their own. However, we are available by phone, and if guests need it, the staff can help. I would also like to know the details of the maintenance issues mentioned in order to improve.

When we arrived at the accommodation, the pool was not yet ready to be used. The water was green, and it was obvious that it had not been maintained for a while. It was not until the second day at night that we were able to use the pool. Also, it has sharp tiles, and one of the children cut himself. Likewise, two of the beds in the basement had dirty blankets with trash on them. The cleaning staff returned to change the blankets. And on our last day, we ran out of water in the morning. It took 2.5 hours to restore the service. Once the water was restored, it came out dirty from the faucets, since the water tank is most likely dirty. The house is large. We were a group of 18 people, and we all slept comfortably. Alicia was always attentive during our stay. She sent us some "courtesies" for the inconveniences (snacks and drinks 😐). But it still has many details, and it really needs maintenance. I hope you can take care of it to prevent it from happening again.

We are a large family and the house was perfect for us. It is spacious and has room to be comfortable. There are some areas that are already a bit worn out, but nothing that affects it. The play area was a plus. We really felt at home. Alicia was always attentive and responded quickly to everything. We needed the pool cleaning staff to come, and they were always friendly and helpful. An excellent place to rest as a family. We will definitely be back!

Everything is excellent in the accommodation. The house is in good condition, and the view is very nice. The beds are comfortable and the rooms are adequate. All the rooms are air conditioned. Everything in the house works properly, and the internet is broadband (100 megabytes). The hosts were always helpful, responded relatively quickly, and are friendly. They handled a couple of requests efficiently. We would definitely go back. We liked it. Thank you.

The house was perfect for my family, it was enough space for 16 people. There is parking within the grounds, can fit 3 cars (we fit 2 vans and a sedan). Pool is a good size, can fit 8-10 people comfortably. Grill was good, it uses charcoal. On the first floor there is a half bathroom (only toilet) and a bedroom with a king size bed. Second floor has 3 rooms with queen size beds with full size bathrooms and 1 queen bedroom without. In the basement it has 2 bedrooms, both have bunk beds with an additional pull out bed. They both also have queen size beds. Each room has a total of 4 beds. Their is one bathroom downstairs along with a pool table. All bedrooms have AC, basement has AC in both rooms and in the game area. Private beach is 5-7 min walk from house (playa Langosta) .

5BR Luxury Villa in Acapulco

Eduardo

Excellent, 3 months ago

She was very nice and responded fast every time I asked her any question, it was great time.

Alicia's house is simply magnificent, with a beautiful view at sunrise. We arrived very late, but luckily in a very safe place that has a security guard at the entrance, who was very friendly by the way. We could use the pool at any time. There were too many rooms, and they were very clean and all had AC, which is fabulous given how hot Acapulco is. The house is huge with lots of beds, and if I ever go back to Acapulco with my family, I would definitely stay at his place again. I fix it with absolute confidence.

The house is very nice, it lives up to the photographs. The view is so nice. I think it's important to consider that the 2 rooms with the bunk beds and the pool table are in the back downstairs, which means that whoever stays there is completely isolated, and that's not very nice. Those rooms don't have windows, and there are lots of ants. They're like a bunker. There was half a cue for the pool table. I asked if there were more, but they didn't bring any until the next afternoon. They brought two, but they didn't have rubber on the tip, which causes it to slip when shooting, and there was no chalk. There was no hot water on the first day, but it was fixed and the next day they went to fill the gas tank. In general, the house is very functional. It has everything you need, and despite what I mentioned above about the rooms, the stay was pleasant and comfortable. Although the pool is not that big, the water stays warm, and with the weather, you can enjoy it very much. It was a good experience. Thank you.

5BR Luxury Villa in Acapulco

Alan

Excellent, 4 months ago

Excellent. Good place, location, view, and cleanliness. The only bad thing is the air conditioning, which doesn't work very well. Everything else is excellent.

Host Response

Hi Alan, thank you for your comments and feedback. The air conditioning issue is 100% resolved.

I really loved the view! The house setting gives you such a beautiful view of the sunset! The beach was literally 6 minutes from the house! And they made the house was clean before we got there making it really easy to just arrive and relax after a long drive! I highly recommend anyone to rent this house as it’s in a safe gated neighborhood and very family friendly with plenty of rooms. Had so much fun and I’m extremely grateful for staying at such a beautiful house

It's a very nice house, but it really needs a lot of maintenance. The cleanliness is not entirely good, and fumigation should be done

Host Response

Thanks for sharing your experience and helping us improve. We take your feedback on maintenance and cleaning into account to continue perfecting every detail. Regarding insects, during the rainy season it is common for some to appear due to the tropical environment of the area. Even so, the property is preventively fumigated every month to keep it in the best possible condition.

5BR Luxury Villa in Acapulco

Karen

Excellent, 5 months ago

The facilities are very clean, the description of the house is exactly as shown in the photos, and the hosts are helpful at all times. Easily accessible.

4BR Villa

Eduardo

Good, 5 months ago

The accommodation matches the description and is generally clean, well located, and we received good service. Overall, the food is satisfactory. I would stay here again.

The house is absolutely beautiful; we will definitely be back. Michelle is very friendly, and the people who helped us with the cleaning were super nice; they are very friendly people. Thank you for making our visit to Acapulco so comfortable. 🌸🩵

Host Response

Thank you very much for your words and for acknowledging the work of our team. Our mission is to make each guest feel at home from the moment they arrive, so comments like yours are the greatest reward for all the staff.

Overall, the accommodation was fine, however there are a few small details, such as 3 controls that didn't work, one for the TV and another for the air conditioning, so they couldn't be used. The pool is missing some tiles, and in that area, the existing tiles have sharp edges, which caused a person to cut their foot. There are raccoons, and they cause damage to the trash. If you leave it open, they get into the kitchen and eat bread and eggs.

Host Response

Hi, Gerardo. Thank you so much for sharing your experience and for your feedback. It helps us continue to improve. We want to let you know that the issue with the remote controls has been resolved and that the pool was recently remodeled, so that area has already been repaired. Regarding the raccoons, they are part of the area's fauna. They come out only at night and are completely harmless. We recommend keeping doors and windows closed before going to sleep to prevent them from entering in search of food. In addition, during the stay, we collect garbage daily. Thanks again for your visit. We hope to have the opportunity to welcome you again and provide you with an even better experience.

Our stay at the Airbnb in Acapulco was very pleasant. The place is nice, clean, and conveniently located, ideal for resting and enjoying your trip. The service was also good, and overall, everything met our expectations. However, the air conditioning didn't work optimally, which made the stay a bit uncomfortable at times due to the heat. Even so, we had a good experience overall and would definitely recommend it; we would just suggest improving that aspect to make the stay perfect.

Host Response

Hi Evelyn. Thank you very much for your comment and for recommending us. We're glad to hear that you and your friends enjoyed your stay. We also appreciate your observation. The air conditioner has already been repaired and is working properly. Remember that we are always available during your stay to deal with any problems that may arise and resolve them as soon as possible, so that our guests enjoy the best experience possible. We look forward to seeing you again soon 🙏🏽🙏🏽

Excellent service from Michelle. We would definitely rent the house again, as it is very large and has all the amenities. The only thing I didn't like was that some of the tiles in the pool are loose, and my daughter suffered a minor cut. It would be a matter of either maintaining the pool or wearing swim shoes when entering. But everything else was truly excellent. Don't hesitate to rent the house, and Michelle provided excellent service. It is absolutely worth every cent of the rent. Thanks, and we hope to be fortunate enough to be able to rent it again.

Casa Marina Jewels Brisamar

Miguel Angel

Good, 7 months ago

The place is in an excellent location, and the house is beautiful, but there was a problem. During my stay, a piece of the ceiling fell down. Luckily, we weren't inside, but when we returned, there was the incident. Other than that, it's super nice, and the view is beautiful. The pool is in very good condition, and everything works perfectly.

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