Anna
Reviews
Superhost190 total reviews
92% Excellent
190 reviews
4.89
2018–2026
Cleanliness 4.9
Accuracy 4.9
Communication 4.9
Location 4.8
Check-in 5.0
Value 4.8
190 reviews
Juan
Excellent, 4 weeks ago
Very good communication from the entire team. The house is extremely beautiful with very good spaces to be with family and friends. The area is very quiet and safe. I recommend it 100%. We all enjoyed this place! :)
Sahand
Excellent, 4 months ago
Booked last minute and was immediately accommodated. We were 9 people, two families of four (2 adults, two kids each) and a grandma. Set up is essentially three connected apartments. Lots of space for all. Children thought they were living in a mansion. Most responsive host I’ve ever stayed with. Concierge was so helpful. The cleaning every 3rd day was great.
Phillip
Excellent, 6 months ago
Great spot and would highly recommend! The help before and during makes the trip so much easier! We went when it was in the 80s and the main pool was much too cold for most people. Thats on us, no one had talked about it and it’s not described as heated but just keep in mind. We had a great time!
Zen
Excellent, 7 months ago
An excellent place to spend one or more nights in Tulum, a very nice area and the house is in excellent condition
Erin
Excellent, 10 months ago
Anna and her team were perfect hosts! We were a group of 15 girls celebrating a bachelorette and we found the space clean and private with plenty of space to move around. We had a few mishaps happen and the concierge team were quick to respond. We want to give a special shout out to Lisho and Shey who helped with reserving our transportation, our tours, and dining reservations. Overall it was an unforgettable trip and would definitely recommend Anna’s place for large groups.
Zane
Good, 11 months ago
All in all, I’m grateful for the experience and I would definitely recommend.
Host Response
Hola Zane! Thank you so much for your amazing words! We’re thrilled you enjoyed the the villa. It was a true pleasure hosting you, and we can’t wait to welcome you back for another perfect stay in Tulum!
Elisa
Excellent, 1 year ago
We had a very good stay ✨
Host Response
Hola Elisa! 🌸 It was such a pleasure hosting you and your family. We’re so glad you enjoyed your time with us, and we truly hope to see you again soon. You’re always welcome back—our doors are open for your next Tulum getaway!
Danny
Excellent, 1 year ago
All I can say is excellent service ! Beautiful home spacious and clean !!!! Definitely recommend
Host Response
Hola Danny! Thank you so much for your kind words! We’re delighted to hear you enjoyed the villa. It was a pleasure hosting you, and we’d love to welcome you back for another great stay in Tulum!
Dion
Excellent, 1 year ago
Our stay at the Casa Kookay was incredible. We were celebrating my bachelor party trip and the house was perfect for our group of 8. There was even a big house speaker there for our use which was awesome for multiple points throughout the day. The concierge team helped us with so much throughout our trip including car service, a private chef, and helping us get a discounted price for our private sunset tour.
Host Response
Hola Dion, Thank you so much for your amazing review! We're thrilled to hear that Casa Kookay was the perfect fit for your bachelor trip and that you and your group had such a great time. It’s wonderful to know the speaker, the space, and the concierge support added to the fun and helped make your stay memorable. We’d be delighted to host you again anytime, you're always welcome back! Warm regards
Brittany
Excellent, 1 year ago
This was such an amazing experience! Facundo was also so great to work with, the entire concierge team helped us with absolutely all of our needs and then some! We were a group of 12 girls, two girls per room, we were super comfortable and really enjoyed our stay. HIGHLY RECOMMEND
Lincy
Excellent, 1 year ago
I had booked this stay for a bachelorette party with 12 total guests. And everyone LOVED the property. It was absolutely beautiful, clean, and we felt very safe. The concierge service was also incredibly helpful in making sure our stay was comfortable. They helped us deliver groceries, and book transportation and excursions during our time in Tulum. It was a huge help! Communication was quick and clear from start to finish. I’m so glad we went with this property, and would recommend it for anyone visiting Tulum.
Justin
Excellent, 1 year ago
Fantastic time here! Andrea, Rafael, and the team did an amazing job as hosts. They helped us book all activities and transportation and responded immediately to all questions/requests. They made this trip a great time. The house was clean and made accurate per the description as well. We will definitely stay with them again!
Michael
Excellent, 1 year ago
Very beautiful and perfect for a large bachelor group. Would highly recommend!
Khang
Excellent, 1 year ago
Our stay at this Airbnb in Tulum was absolutely incredible! From the moment we arrived, everything was seamless. The house easily accommodated our group of 17, with enough beds for everyone to sleep comfortably. The space itself was stunning—clean, beautifully designed, and easy to find. One of the standout features was the sense of security. With on-duty security patrolling the neighborhood throughout the night, we always felt safe and at ease. The concierge team was beyond amazing—extremely responsive and accommodating. They assisted us with everything, from arranging transportation and making dinner reservations to giving us the best party recommendations and even securing a boat for us. Their help made our trip effortless and truly enhanced our Tulum experience. Housekeeping was also top-notch, ensuring the space remained spotless daily, even after our beach and pool outings. They kept everything fresh and tidy, which made our stay even more comfortable. We would stay here again!
Megan
Excellent, 1 year ago
Stayed here for a bachelorette trip! The concierge team was so helpful from start to finish. They helped us plan our entire trip and arranged a driver for our entire stay. Our entire group was so impressed with the concierge. Any questions we had were answered immediately. Our groceries were stocked in the fridge upon arrival, we had a great experience with the chef and the recommended yacht service and beach club. Our main priority was safety and the concierge service and driver made us feel so safe the entire trip!! 100% recommend this Airbnb!
Host Response
Thank you for staying with us, Megan and friends!! We really enjoyed hosting you and your group! Please visit us back soon!!