Layla

Reviews

Superhost

130 total reviews

92% rated 5★

130 reviews

4.85

2018–2026

130 reviews

5BR Villa in Atlixco

Ernesto

Excellent, 3 months ago

Everything was amazing! The place was clean, comfortable, and just as described. Communication was good, and the check-in and check-out process was simple. I recommend it and would stay here again.

The stay was very comfortable for our entire family. The accommodation is very nice, has all the amenities, is very spacious, and is in an excellent location. We would definitely come back again. 👍

Host Response

Everything was great with Edwin and his guests. We would love for you to come back soon.

5BR Villa in Atlixco

Noe

Repeat guest

Excellent, 1 year ago

The house is very spacious and nice. We have stayed several times in the house, and it is clear that it has been recently maintained, as it is still in excellent condition.

Host Response

Gladly Noé, it's always nice to welcome you to the house. Noe is a great guest, I highly recommend him.

The light was going due to CFE problems, so in the evenings we could not be inside the house due to these blackouts. An extra charge was made for the pool boiler and they couldn't turn it on due to light problems. There were some broken things that the person who gave us the house let us know from the beginning.

Host Response

The boiler did not work due to the same issues of the light, however that amount of the boiler was returned to you and you even requested an additional refund from Airbnb and it was granted even when I opened another house right there on the premises and that it has the same facilities so that they did not have the problem of the light that we could not solve when dealing with CFE issues, as we were notified and the problems were presented until day 2 on the night of your stay, so it was evident that it was not a theme of the house or facilities and that it was out of our control. I don't know what you mean by the broken things, because the house I am always maintaining it, but I thank you for the retro and I immediately review what is broken to resolve that issue, as you can see in all the evaluations we have never reported or evaluated what you commented on.

The stay was a great experience. The house has spacious enough spaces for our stay to be a great experience. The pool is of very good size, the palapa is great for preparing the asado, green areas in excellent condition, the rooms are very comfortable, each with its own bathroom, the kitchen with the necessary appliances. They were always attentive to what we were offered. The people who maintain the pool and the green areas were on the slope and were very attentive. We were very comfortable. We'll definitely be back.

5BR Villa in Atlixco

David

Repeat guest

Excellent, 2 years ago

Excellent place. I would definitely stay again.

5BR Villa in Atlixco

Noe

Repeat guest

Excellent, 2 years ago

It's always a pleasure to stay at this house. The services, pool and palapa are 100% recommended. The house is always clean and in perfect condition. We had an excellent stay. Thank you.

I don't remember how many times we have stayed in the house, we really like it, Claudine always responds quickly and she is aware of everything, Areli helped us with the cleaning and food, she was very friendly and made the stay more comfortable, the warm water of the jacuzzi and the pool is very much enjoyed, the chapoteadero area is ideal if you go with children and the palapa with the grill has everything necessary to spend a good weekend with the family, we will definitely return.

Layla is very friendly and flexible. However, the house was not clean, there is no wifi signal, many things were missing in the house: kitchen utensils, garbage bags, iron, toilet paper, etc... things that were specified that there were. The house was in poor condition. There were not enough towels for the number of guests. Unfortunately I would not return, bad experience

Host Response

Hi Monica! I'm sorry you had that experience, I'm going to check what you tell me since we haven't had similar issues in the past. I'll check what happened and I'll look for you. However, your comments help me to validate the details that, as you well comment, are important to us. Thank you for the retro.

5BR Villa in Atlixco

Juan

Excellent, 3 years ago

Excellent place, Claudine was super helpful with everything, very easy to communicate with, we will definitely be back.

5BR Villa in Atlixco

Noe

Repeat guest

Excellent, 4 years ago

This is the second time we have stayed at the house and it will surely not be the last. It's a great stay and Claudine's care is amazing. We're fascinated by pool, garden, and palapa. My family and I had a blast again. The subdivision is very safe and quiet and check-in is very simple. We highly recommend it.

Very comfortable house, good amenities such as a pool and jacuzzi that work very well. The house is not for more than 10 people. They don't fit because there are only beds for 8. The option they give you is a mattress on the floor and a sofa bed, but they are not very comfortable. Apart from that, it is a great place to spend a quiet weekend.

Host Response

We're sorry you didn't enjoy your stay as we hoped. I should mention that, as shown in the photos, the house has a master bedroom with a king-size bed, two bedrooms with 2 queen-size beds each, a fourth bedroom with a queen-size bed and a twin bed, plus a queen-size sofa bed in the living room, and finally a utility room with a single bunk bed, so to ensure everyone's comfort, we always recommend a maximum of 15 people. We appreciate your feedback; we take it into account to make improvements.

5BR Villa in Atlixco

Noe

Repeat guest

Excellent, 4 years ago

The house is very spacious, just as seen in the photos. Everything was very clean. The pool and the palapa with the barbecue are its main attractions. We enjoyed an excellent family weekend. Totally recommended.

It's a beautiful house, with 4 bedrooms, very comfortable, with air conditioning that you appreciate. Very nice bedrooms, super clean house. The pool, jacuzzi, garden and palapa with sound far exceed expectations. It's the perfect house to spend the vacation. We asked for the maid service, her name is Gris, she makes you food and is wonderful. I love the house and the location. It's close to the square to walk. The administrator was super attentive and resolved everything so that we had a great time.

The house is published with 5 rooms and in reality it is 4 rooms and a service room, in addition to the pool water at all times turbid, there was a mishap with the bathroom of the palapa and the person in charge was warned and no one came to solve the problem in addition to a very poor attention by those in charge of the house .

Host Response

Vianey, you did the rent for other people and it was not you and at no time was informed about anything you commented, until on Monday it was Claudine to receive the house and the gentleman who delivered commented on the bathroom problem, but he said that you had not left their cell phone to report or communicate, we would have solved it immediately. I do not have any message from you by the platform, otherwise I would have gladly attended you, just like Claudine on her cell phone that was provided to you prior to her arrival. We never did or would ignore and how you can review in the rest of the reviews, we are always on the lookout for both Claudine and I. Regarding the number of rooms, each one brings the photos of the rooms, whether you decide it is for service or for one of your guests. It is not a lie, the house has 5 rooms and when there are doubts they are clarified prior to their arrival. The gentleman who delivered the house told us that he liked it a lot and asked for the details to book in the future directly, even they were given extended hours upon their departure and were received earlier on their arrival, so we are surprised by your evaluation, but we will consider it to improve as appropriate. We don't know if your annoyance is due to the fact that we didn't want to rent to you outside of the platform, since your mother insisted that they were dedicated to renting houses and that we do it outside of Airbnb, but we don't do that for your safety and ours. Thank you for the feedback and I remain at your service for any additional issues.

A beautiful house! Definitely a great option to rest and have a good time! The pool and hot tub are super rich and the palapa with grill is 10!! The sound of the palapa is amazing! All the rooms are super comfortable, clean and super good to go with the whole family and have a good time! Claudine is a super good host and always attentive to everything. If you have pets, this is great because the perimeter is well enclosed and comfortable. Definitely an excellent choice to go to rest! We'll be back happy :)

5BR Villa in Atlixco

Paola

Repeat guest

Excellent, 5 years ago

Everything is perfect. The truth is an excellent option to enjoy a few days with the family

5BR Villa in Atlixco

Claudia

Excellent, 5 years ago

Wonderful

5BR Villa in Atlixco

Edgar

Excellent, 5 years ago

Great house!

5BR Villa in Atlixco

Jorge

Excellent, 5 years ago

Excellent location, weather, facilities, service, support!!! We'll definitely be back!!

5BR Villa in Atlixco

Diego

Repeat guest

Excellent, 5 years ago

Excellent house with a large garden and opens. Second time staying and we hope to do it again

5BR Villa in Atlixco

Jonathan

Excellent, 5 years ago

100% recommended, the best service from Claudine, the house is very nice, clean, stylish, excellent design... We will definitely be back!

5BR Villa in Atlixco

Jose Luis

Repeat guest

Excellent, 5 years ago

This is the second time we've stayed. The place is amazing.

5BR Villa in Atlixco

Jose Luis

Repeat guest

Excellent, 5 years ago

The place is amazing. We'll definitely be back!

5BR Villa in Atlixco

Juan

Repeat guest

Excellent, 5 years ago

The photos do not reflect the good of the house very clean and comfortable the attention very quick and safe repeat

5BR Villa in Atlixco

Carlos

Excellent, 6 years ago

Highly recommended accommodation. Very attentive to our needs. The house is comfortable. They have a palapa for dreamy barbecues

5BR Villa in Atlixco

Diego

Repeat guest

Excellent, 6 years ago

Great choice for families. Very comfortable home and excellent outdoor area. It's just like you'll see in the pictures!

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