Alejandra

Reviews

Superhost

130 total reviews

92% rated 5★

130 reviews

4.92

2014–2026

130 reviews

11BR Villa in Cuernavaca

Vero Beltran

Good, 4 months ago

It was a very nice stay... We would definitely come back

The house is a wonderful Mexican style home with a big nice pool and a jacuzzi. Gardens are beautiful and spaces are wide enough to accommodate quite a few guests. In our case 6 families were comfortably accommodated in nice and clean rooms with private bathroom each which made our stay convenient. The staff at home that supports cooking cleaning and taking care of our guests were amazing…delicious food, snacks and drinks. Definitely we will come back!!!

We had a small event and everything was just perfect. From the first moment we felt right at home: the place is beautiful, lovingly cared for and with a very special energy. Alejandra was always attentive, kind and willing to help us with everything, which made our experience even more special. Every detail was designed so that everything went well, and so it was: an unforgettable experience. It was definitely the best stay we've ever had at an Airbnb. Thank you for making it so special!

Host Response

Edgar, what a joy to read your words. For us it was a pleasure to welcome you and to be able to add to your unforgettable event. Thank you for choosing us for this special moment, our doors are always open to welcome you again. Best wishes.

11BR Villa in Cuernavaca

Erika

Excellent, 1 year ago

The house is very well maintained and very practical for large groups. There were 8 families and it never felt like we lacked space. The pool and hot tub are excellent. But the best thing is the team that takes care of the food, cleaning and service in general. From the contact with the chef, they helped us do the shopping, cooking, serving. We were all delighted with the experience and really appreciate that these issues are resolved well. Great weekend.

The place is excellent, it's a pretty nice atmosphere and the amenities are great, we had a very nice time playing pool, ping pong challenge, and at night we had a great time with marshmallows and sausages at the bonfire. The house staff are excellent, always attentive to what you need and make sure that you don't have to worry about anything and just enjoy yourself. Ale and Fer's suggestions are excellent so you don't have to worry about minor things. I would definitely consider it again for a reunion and have a great time.

11BR Villa in Cuernavaca

Mariana

Excellent, 1 year ago

Everything was very good, the attention, the house is divine, the people who work there very attentive at all times. We were happy.

This place is spectacular for going with large groups or for events. Ale's attention was sensational, always attentive and very kind. The staff on the property makes you feel spoiled, they are adorable a 10 of 10 for Bere and Juan, super friendly, attentive and with a mega smile. The facilities are well cared for, a lot of attention to cleanliness, and what is advertised in the post is exactly what you get when you arrive. I would not hesitate to recommend it completely, it is worth every penny you pay for being in this little paradise.

We were looking for a property with many rooms, but independently for a work meeting. Casona de Elefantes gave us more than we were looking for. The team that serves you led by Berenice is incredible, always attentive and willing to solve any need. An additional point, is that Bere is the best cook, she has a spectacular season, so in addition to feeling cared for, spoiled and welcomed at all times, she delighted our palates with delicious dishes. Really will be back, we love you. Thank you

Host Response

Isabel, how glad they left so happy. We really enjoyed receiving them too. See you soon!

Alejandra's place was AMAZING for my birthday. I had 16 guests plus myself and it was very private, beautiful and peaceful. We were so well taken care of by the team and they were so patient and kind with us. Berenice was PHENOMENAL and so easy to work with. I would stay here again if I could. The food the staff prepared was also so good! In addition, Alejandra made my planning a breeze. We coordinated the menu and some dietary restrictions for some of the guests and she was very proactive and communicative. I wouldn't have been able to host such an event without Alejandra, Berenice and their entire team.

Host Response

Alyssa, It was a pleasure hosting you. I'm delighted to hear you enjoyed your stay and will be very happy to host you back again. Best regards!

11BR Villa in Cuernavaca

Daniel

Excellent, 2 years ago

We really enjoyed our stay. The house and its amenities are in excellent condition and the staff is very efficient. We wanted to stay longer, I would happily come back if I have to stay with a large group in the area. Ale is very friendly and answered all our questions.

Host Response

Daniel, what a joy you enjoyed. We'll be happy to welcome you again.

I booked Alejandras’s home to attend my sister’s wedding in Cuernavaca. My sister wanted both her family and the grooms family in one home; 20 adults, 7 kids. As you can imagine the stress that comes with a wedding and staying with a large group might bring. However, staying in this home was stress free. Alejandra was amazing, she went above and beyond to help me coordinate our stay. She had great recommendations, and answered all my questions. She made herself available at all times. Truthfully she felt like an event coordinator and I cant thank her enough. Now, to talk about her staff. Berenice who helped manage the home was incredible. She helped me plan a rehearsal dinner. She cooked, helped with the set up, helped with all the logistics of planning a beautiful dinner for a large group. This home was perfect for such an event. And on top of all this she kept the home clean and attended to all of our needs. Alejandra you have an amazing team. Thank you all for a wonderful stay!

Host Response

Melba, thank you for your kind word, it is very important for us that our guest lives with a good and memorable experience. I’m so glad we were helpful for you to have a good and stress free moment in such an important event. It was a pleasure hosting you.

11BR Villa in Cuernavaca

Juan Luis

Repeat guest

Excellent, 2 years ago

This was our second time at Alejandra’s place. We really enjoy our work offsite here. The new pool deck is amazing.

The photos don’t really do this place justice, it truly is an oasis on its own! All of the staff were absolutely incredible! The house was very communicative and helped us set up everything from airport transportation, to cooks for every meal, to excursions. My only downside… There was no AC and we were quite hot at night, even with all the windows open. However, it does say that in the description of the Airbnb- something I missed! Even with saying that, I would still highly recommend! A true gem of a place!

11BR Villa in Cuernavaca

Sarah

Excellent, 3 years ago

Alejandra was a wonderful host. She went above and beyond to coordinate her accommodations for our large group. The staff onsite was incredibly accommodating and the food was delicious. This is truly a magical place and I can’t recommend it enough!

Host Response

Dear Sarah, it was amazing to host your Yoga Retreat. Thank you very much.

It needs maintenance but the house is spacious and comfortable. They charge you for cleaning and only make beds. The cook you hire separately is good. The kitchen is very dirty, the stoves don't work, doors are missing, the pans are very dirty, the faucets are dripping. You can't sit in the living room, the armchairs are broken and have no cushions. The TV remote doesn't work.

Host Response

Hi Maria, I'm so sorry you left with that feeling, we've never had a review like that. I also appreciate it since it is fuel to improve. I'll follow up with you personally. I'd like to clarify a couple of details. Cleaning is not charged, the maid is included and takes care of the daily cleaning of bathrooms and bedrooms. What is contracted separately is the staff to cook and serve usually for the full day, although in their case they did not want it for dinners. Due to the high capacity of the house, an industrial stove is required, which is different from commercial stoves. It's not that some burners don't work, but that they light up with Magic Click.

11BR Villa in Cuernavaca

Juan Luis

Repeat guest

Excellent, 3 years ago

Extraordinary property, host and house staff. Alejandra's is a great host. She was always in communication with us, guiding us in every step, check in during the stay. The house staff was always ready to help. The property is amazing. Spacious, very well-equipped, ready to relax or work. We will definitely come back next year.

Wow! What a memorable weekend! We celebrated my 50th birthday there with about 20 of my friends and relatives. Ale was very responsive and helpful leading up to the stay and Berenice and her team took great care of us while we were there. The home was spacious and perfect for hosting so many people. We definitely were not crammed. It was very comfortable and every bedroom had it's own comfortable bathroom, which was great. 11 bedrooms and 11.5 bathrooms? Yes! Wow! The library with the pool table kept the boys entertained, and the pool with the loungers actually in the pool was a special place to spend time and relax. The sound of the river behind the property was like relaxing music...the theme song of the weekend. The butterflies were amazing, too!

Our group of 16 had a wonderful stay at Alejandra’s house. It is more beautiful than the photos! We went with 8 adults and 8 children all under age 9, and it was a perfect place for families. The staff was so attentive during our stay, and Alejandra even helped us arrange childcare to come to the house. All of this made traveling with children so much easier! Our group of friends who live all over the United States and don’t have many chances to see each other got an opportunity to reconnect in a beautiful space. We truly hope to return one day.

11BR Villa in Cuernavaca

Itzel

Repeat guest

Excellent, 4 years ago

Ale's house and service were amazing. We had an amazing weekend at her place.

Our stay at Alejandra's house could not have been more perfect. The house is absolutely beautiful and perfectly maintained, with incredible outdoor space (a courtyard, a lush lawn, a lovely pool), plenty of bedrooms and bathrooms for all of our guests, and a ton of comfortable options to dine and relax. Alejandra was incredibly helpful from the beginning, suggesting activities for us, helping to arrange transportation, and arranging for all of our food & beverage purchases to be made ahead of time. the staff was amazing - they took care of us as if we were at a hotel, and every meal was delicious! We would not hesitate to recommend this house and can't wait to return!

Lovely home for a family gathering. Spacious rooms, comfortable heated pool (air-conditioned pool is optional), jacuzzi for 12 people, maid service, cooks and waiters (optional), very close to oxxo and pharmacies. It has a game room, pool table, pin-pon table, TV rooms, dining room for 24 people, terrace for 24 people, beautiful garden, comfortable beds. Spaces encourage coexistence. Ideal for relaxing for a few days, organizing a meeting or doing planning meetings in groups of up to 24 people.

11BR Villa in Cuernavaca

Ana

Excellent, 5 years ago

The house has amazing spaces, the service is spectacular and in general all the attention. The pool and solarium are amazing, the dining room is the same! Bere and Ale's care are spectacular too! We would definitely come back.

11BR Villa in Cuernavaca

Daniel

Excellent, 6 years ago

Excellent house and excellent service, highly recommended

11BR Villa in Cuernavaca

Gabriela

Excellent, 7 years ago

A very large house, very rich weather!!! Very spacious places and super comfortable rooms. Staff service is good.

I express to you not only my sincere thanks but also that of my family, since the first day of our stay in your facilities we had no doubt that you were the best choice we could make for the quality and good treatment of your staff and the facilities all very comfortable and pleasant. The two days we spent were wonderful, we were able to enjoy the tranquility and peace that exists in all its environments. Wishing you to continue advancing, thriving and being filled with success for the great service they offer, I say goodbye to you, not hesitating to recommend and return soon.

11BR Villa in Cuernavaca

Romain

Repeat guest

Excellent, 7 years ago

The house is very nice and ideal for 30 people. Alejandra was very available, and the assistants helped us perfectly. I recommend her.

From the beginning of the search and questions about the house, Alejandra was totally accessible and very friendly. She helped me to have more clarity about the reservation and without any problem she supported me with some adjustments that I requested. In my case, it was rented for a Workshop of Directors and they certainly returned very happy for the incredible service provided by the employees of the house. The facilities made them feel very comfortable and certainly helped a lot with the team integration activity. Thank you Ale for having such an amazing house and such friendly workers.

11BR Villa in Cuernavaca

Eduardo

Excellent, 8 years ago

The House complies with everything that is offered; that is, beautiful, spacious and with good maintenance. The host's service was unbeatable, as was that of the caretakers. You'll want to come back.

11BR Villa in Cuernavaca

Alberto

Excellent, 8 years ago

The house is spectacular, highly recommended for families and large groups. The attention to detail by the owners of the house is noticeable and they were always available to help us coordinate our family's stay and provide us with information for any questions we had. Excellent service from the house staff.

11BR Villa in Cuernavaca

Eduardo

Good, 8 years ago

the big house and very friendly everyone, needs maintenance

11BR Villa in Cuernavaca

Paola

Excellent, 8 years ago

Great place, very nice host!

We rented the house to celebrate my birthday and we were all fascinated. It's just as it appears and better than what you see in the photos. I highly recommend the two cooks to prepare and do all the food purchases, very rich and you don't have to worry about anything. Communication with Alejandra was constant from the beginning and she was on the lookout for everything. If you're looking for a place to stay for 30 people with all the comforts, it's a great option.

11BR Villa in Cuernavaca

Isabel

Excellent, 9 years ago

Thank you very much Alejandra, everything was excellent, the house was excellent, although far away, the house has an oxxo and a pharmacy very close by

11BR Villa in Cuernavaca

Daniel

Excellent, 9 years ago

Alejandra is an excellent host and was always attentive to us. He has a great team in the house who care about our comfort and have great attention and treatment. House is very spacious, in great condition and very clean. It is a very good option to stay in the Casona de Elefantes!

Host Response

Daniel, we're glad you enjoyed your stay. We look forward to welcoming you again. Regards!

11BR Villa in Cuernavaca

Alan

Excellent, 9 years ago

We had an absolutely wonderful stay at Casona de Elefantes. It's such a lovely and relaxing place and we enjoyed every minute. It was safe for the children and we all loved the pool and the peacocks. Bere and Luis looked after us extremely well and Bere's cooking and Luis's BBQing were real highlights. A wonderful 10 days. Many thanks for your hospitality.

Host Response

Alan, I'm so happy you enjoyed your time, It was very important for me to be at the height of such important date with you and your family coming from so far.

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