Kennan

Private Pool Paradise Near San Juan del Sur - Houses for Rent in San Juan del Sur, Rivas, Nicaragua

San Juan del Sur

We’re sorry to hear the stay did not meet expectations. Prior to check-in, the toilet referenced had been repaired and was functioning properly, as documented. During the stay, the tank lid was found cracked, which affected the flushing mechanism. We first attempted to source a replacement lid; however, due to the model, this was not available and the unit required replacement. Only a prorated portion of the cost for the affected toilet was requested. The request was reviewed through Airbnb’s Resolution Center and approved based on the documentation provided. We take maintenance seriously and address issues promptly, as reflected in our other reviews.

Thank you for sharing your feedback and for your kind words about the cleanliness and security of our home. For future guests’ reference, our on-site property manager meets guests at arrival to welcome them and provide the keys, including during this stay. This is the only way to access the house. We’re sorry to hear about your experience with the internet. We always encourage guests to reach out during their stay so we can assist right away, as the internet was working properly before the visit, and we did not receive any notice there was a problem during this stay. We truly appreciate your comments and the opportunity to continue improving the guest experience.