Mariela

Reviews

Superhost

128 total reviews

91% rated 5★

128 reviews

4.91

2022–2026

128 reviews

5BR Villa in Cuernavaca

Naomi

Excellent, 4 weeks ago

We loved the place. It was just like the photos. The pool temperature was always pleasant, even though it wasn't very sunny. 🤩 Excellent service from Ms. Silvia. She was very attentive, answered all our questions quickly, and was always very pleasant. We are very grateful for her hospitality. 🙌🏼✨ We'll definitely be back for our next vacation 🌞

We had very good communication. Mrs. Silvia, the housekeeper, was very kind, attentive and super responsive to our needs. The house was very good in general. There was just a small issue with the refrigerator, but they resolved it immediately. We also had a party in a neighboring house in the subdivision one night, and it ended up being a bit late. But I would definitely come back to the house. The pool water is delicious.

The place matches the photos, it has everything you need, the only thing that scared us were the animals that chirp at night, apparently they were crickets xD but we never saw them, we only heard them. It is 20 minutes from the teposteco. The pool water is excellent, warm, as long as there is sun, no problem. There is a shop, a tortilleria and a Chedraui nearby. The pool and ping pong tables certainly make the stay very fun. Bring repellent, there are many mosquitoes, so be prepared.

5BR Villa in Cuernavaca

Abraham

Excellent, 1 year ago

Excellent stay

The house was very nice, very nice and the beds were quite comfortable. the kitchen was clean and the beds were the same, it would have been perfect if the beds were arranged and clean, since they were all together in one part and with a lot of dust on them. The cookware, mainly pans, were very badly treated and the large coffee maker was useless. We, as a coffee family, would have loved it to work. Sadly, we found two large cockroaches inside a bathroom, which is somewhat understandable because it's hot, but if they hadn't been there, it would have been better. We didn't find the sound of the road annoying, very little was heard at night. The pool is very comfortable, it helps a lot that it is heated, however its deep part is to be careful, I am 1.75, I could not stand in the deepest part and it is just over half of the pool. In general, we had a great time and the stay is very private.

Host Response

Manuel, it was your first time renting an airbnb and I understand that you don't know how it works. We answered all your messages despite the time. There is another coffee maker in use. With respect to the beds, they are not left arranged so that people can put them in any area Regarding the pans, they were all changed in January. If they are mistreated, it is because people do not take care of them. The ad says the depth of the pool and before booking I mentioned it to you. It is fumigated every 15 days. If they die inside, it is because they leave all the doors open.

5BR Villa in Cuernavaca

Rodrigo

Repeat guest

Excellent, 1 year ago

Wonderful house!!! Spectacular

The only drawbacks we had was that in 3 rooms we did not manage to have hot water and the listing shows that the pool is heated by solar panels, maybe for the season (December) but the water was quite cold. The place is as shown in the pictures and description. The access was quite easy and the super is 5 min by car, plus the area is very quiet and safe. Overall the stay was comfortable since we were provided with all the amenities so we didn't need anything.

Host Response

Lucy the pool has solar panels but if the weather is very cold or there is no sun the pool does not heat much about 24 degrees only, the bathroom takes time to exit the water because of the distance from the heater but if it comes out hot

The house is beautiful, we really enjoyed each space, the kitchen well equipped, the location very good because you get to the highway fast. Only on nights you can hear all the engines of the vehicles. The cleanliness of the place is good but they need to fumigate the kitchen, there is a pest of bichitos, like small ants, we barely left some bread crumbs, a utensil with some other food and even a lemon in the middle in the tarja or other surface and it was immediately filled with those animals. Mrs. Silvia was very attentive to everything I asked for all the time, thank you very much for changing the linen, which smelled of confinement, it would be good to sunbathe the sheets and covers a little before the arrival of a guest. In the bungalo there is a kind of penthouse that you should check because in the evenings you hear a lot of noises, as if there were mice. The gardens are very nice but there were cat droppings already very dry, all over the back. Other than that, everything was excellent. Thank you

Communication was constant from booking. Upon arrival, Mrs. Silvia was very kind and at all times answered doubts. We understand her concern for the care of the facilities for past experiences, but she gave us confidence and always attentive and attentive. The facilities were better than we thought and although we have a not so favorable climate, we enjoyed it a lot, maybe in summer the pool has a little more temperature, but we know this is the case this season. We would definitely come back.

The house is just like the photos!! Very spacious! Our little ones are happy with so much garden! Also the house is in a private one that gives more security. The pool is great for our adult family! The water was warm and although we were touched by rain, we really enjoyed it! In the bathrooms it has a bucket in each shower to recover the water while the hot one comes out, which seems to me very good not to waste, as that water we take advantage of in the garden. The industrial stove in the kitchen put up with the rhythm to prepare our food all week! She doesn't have glasses or glass glasses, to avoid accidents, but she told me before our arrival. Internet good to work 8 at the same time!! Billiards and ping pong are really great ways to have fun together at night! Its location is good to get out quickly to CDMX. Thank you for everything, Jackie!!

The place was relaxing and spacious. It was perfect for our big family to be able to have fun and enjoy. Silvia was super kind and responsive. The swimming pool was always a nice temperature and everyone loved it. For anyone traveling from outside of Mexico I suggest trying to establish a solid form of communication with the host or with Mrs. Silvia so you don't have trouble when you are arriving. My phone was having connectivity problems but it might have just been my specific provider but it's better to check. Our stay here was fantastic and highly recommended.

5BR Villa in Cuernavaca

Eduardo

Excellent, 2 years ago

The house is prettier in person and the pool also, has many amenities to have a good time

5BR Villa in Cuernavaca

Rodrigo

Repeat guest

Excellent, 2 years ago

Incredible accomodation !!!

5BR Villa in Cuernavaca

Fernando

Good, 2 years ago

Nice place with well-kept garden, spacious space and several amenities, good treatment upon arrival and during the stay

5BR Villa in Cuernavaca

Daniel

Good, 2 years ago

A good option for families. Quite spacious for vehicles, the location is very good, the house is very nice with all the amenities. It has a ping-pong table in excellent condition and pool table suitable for recreation. Kitchen and appliances are great. The pool is deep, for those who know how to swim it is excellent but if the intention is to relax in the pool, the shallow space is quite small. Acceptable water temperature (we visit in winter) I calculate about 22-24 degrees C. I guess in summer it's excellent. The listing indicates a solar pool so it's real and doesn't create false expectations. Very close to supermarket and almost anything less than 15 min. The only bad thing is that, due to the proximity to the highway it is noisy at night. If you're a light sleep, I don't recommend it.

5BR Villa in Cuernavaca

Fernanda

Excellent, 3 years ago

The service was very good from Mariela, the accommodation is a very quiet place Perfect for resting

The house is beautiful, as shown in the photos, Jaqueline's attention was very pleasant from days before our arrival, and Silvia, the lady who welcomed us. All the time attentive and attentive to us if we required or needed anything. We were touched by cloudy days and one with rain, yet my family and I enjoyed my family and I really enjoyed the accommodation. The water in the pool at a very good temperature and quite clean. We touched one night with very heavy rain and we ran out of light for a couple of hours, however and despite the rain the pool temperature was excellent at night and my family enjoyed it very much, the next morning it was cloudy but as soon as the sun came out the water was heated to a very pleasant temperature. We made roast meat and the space and utensils was excellent for that. We had a detail with the bungalow bathrooms and Silvia helped us figure it out promptly by making our stay quite comfortable. We'll definitely be back.

5BR Villa in Cuernavaca

Gilberto

Excellent, 3 years ago

The house is just as they describe it. A very private and really big place. We had a great weekend in the house taking advantage of all its amenities (pool table, ping pong table and pool) Always excellent communication with Mrs. Silvia, who is very friendly. The unbeatable location is super close to the city and with a supermarket three blocks away. We all had an amazing time, even our four-legged friends. We'll definitely be back again.

We really enjoyed the house. There were 9 of us staying, plus 3 dogs. The pool is a very good size, clean, and kept at a very pleasant temperature. The garden is very nice and well maintained. We found all the necessary utensils to make family meals. We felt right at home. The ping pong table and pool table made our stay even better. I was in contact with Jacqueline and Mrs. Silvia, who were always attentive and proactive in making our stay pleasant. We will surely be back soon.

5BR Villa in Cuernavaca

Alejandro

Excellent, 3 years ago

It's an amazing house!!! Its location is superb, since for those of us coming from Mexico City, it's right there, 5 minutes from the highway entrance. So you don't have to cross all of Cuernavaca to get there, and the best part is that it's very quick to get out of the city. It's an amazing place to stay. Everything is very clean and organized, and the house has several amenities, such as a pool table and a ping pong table. It also has a barbecue, and the kitchen is very complete. In the pool area, everything is very complete. There are umbrellas and lounge chairs, and the pool is always warm. Just be careful, the depth of the entire pool is approximately 1.80 meters, and for children it can be a bit unsafe if the appropriate measures are not taken. The pool itself has a sunbathing area/kiddie pool for the children, which is a good size for them to play in. All the rooms have a bathroom and shower, and we had no problems with the water or its temperature in the showers. It is a house that I highly recommend. I'm going back!!!

5BR Villa in Cuernavaca

Fabiola

Excellent, 3 years ago

We had an amazing time on a family trip. If you are looking for privacy and tranquility... book it. Host attentive to your needs You only need to go out for groceries; we appreciate that the Chedraui is so close. The only thing is, keep in mind that the pool is deep.

A very spacious house with all the amenities. The kitchen is excellent; it has all the necessary utensils for preparing your food. We loved the pool because it is heated at all times, which is important because there were children, and they were able to enjoy it to the fullest. The pool table and ping-pong table make the stay even more enjoyable. And what I definitely loved was that they allow pets. Overall, a very good stay.

Everything was great, thank you very much. We enjoyed it very much, and the service was always very good. I'm also grateful that you welcome dogs that are part of the family. Just two things to improve: when we arrived, the pool was dirty. They called the gentleman who cleans it to come and clean it properly; it took him 2 hours to get there. He vacuumed it and applied the chemicals, which isn't a long wait, but when you're traveling with children, they want to get in the pool as soon as they arrive, and that time seems like an eternity to them. After a while, they got in, but it irritated their eyes and skin. Maybe because of the chemicals they put on it. Not sure. In compensation, they let us leave later, which we really appreciate, however the recommendation is to verify that everything is ready for when guests arrive. And the other recommendation is to invest a little more in furniture. The house is very nice, but inside it feels empty and neglected, and it's always appreciated to have a good mattress to rest on.

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