Stéphan & Clémence
Reviews
Superhost110 total reviews
91% rated 5★
110 reviews
4.90
2021–2026
Cleanliness 4.9
Accuracy 4.9
Communication 4.9
Location 4.3
Check-in 4.9
Value 4.8
110 reviews
Sylvia
Excellent, 1 month ago
The house was beautiful! Stéphan and Clemence were very responsive. They gave great recommendations and when ever we needed something to be fixed they were right there to help

Ivan
Excellent, 1 month ago
Wow, what an amazing experience with Stephan and Clemence. Very responsive, supportive and great communication. The home itself is amazing and very clean. Appreciate that awesome team and will definitely recommend them and the home to anyone! Will leverage them again forsure. 100% great experience.

Meghan
Excellent, 2 months ago
Thank you very much!
Chélene
Excellent, 5 months ago
We enjoyed our joint bachelorette party celebrating myself and my wife. It was such a perfect space for everyone to enjoy themselves. The kitchen was a perfect hosting area. The conversation pit was everything. Honestly I have no grips about the house just the surrounding roads I feel like maybe all of these people profiting from Airbnb should invest more in the roads around because we had to pay a $500 fee to the rental car company for damages to the car just simply getting to the house. It’s very bumpy. But other than that, we really enjoyed our stay. They made it very easy enough towels. The pool was great and check in and out was super easy.
Michelle
Excellent, 6 months ago
They were super nice and easy to deal with. The place was very clean and even prettier than the pictures. My only complaint really is the acoustics are absolutely brutal so don’t go with any loud friends, haha. Otherwise 100/10.

Anna
Good, 6 months ago
The villa is undeniably beautiful — exactly as pictured and very design-forward. We stayed 5 nights as six women celebrating my sister’s birthday and mine. While the aesthetic is a highlight, we experienced a few issues. One area wasn’t properly cleaned upon arrival, but the host promptly sent a cleaning lady to address it. On the third day, the WC overflowed and water leaked downstairs; we spent about two hours helping to clean before it was fully resolved. The main door also broke and couldn’t be locked, but it was fixed quickly. Clémence was very responsive throughout, usually replying within 5 minutes. The biggest downside is the location — about 20 minutes to the beach zone, with taxis around $75 USD each way. Renting a car helps during the day, but not if you go out for dinner or drinks at night. With no nearby shops, convenience is limited. Considering the cost and logistics, staying in the beach area may be more worthwhile — on vacation, you don’t want to be solving issues.
Wendy
Good, 6 months ago
The home was beautiful, clean and so spacious. We travelled with our family of 7 adults and there was more than enough space and bathrooms for all. The pool was great - refreshing after a day of climbing ruins!

Ariel
Excellent, 7 months ago
Very helpful hosts! Will take care of you and your needs! Very nice place also!
Israel
Excellent, 8 months ago
A+
Laurent
Excellent, 8 months ago
Clémence, We really wanted to thank you from the bottom of our hearts for your kindness, availability and support from start to finish of our stay. With our large family (4 adults, 2 teenagers and 2 babies), your help was invaluable, especially after the cancellation of our Airbnb a few days before departure. Running into you was an incredible chance. Whether it's for accommodation, vehicle rental or the problem with Hertz at the airport, you have always responded, with calm, efficiency and kindness. Your little visits, often accompanied by your adorable dog, made us very happy. You were always quick, attentive and attentive. Beyond the exceptional host and the magnificent villa, we especially had a very nice human encounter. Thank you for everything you did for us, we leave with wonderful memories — and a great appreciation for you.
Sebastien
Excellent, 8 months ago
We had great service from Stéphan and Clémence who saved our lives after a very bad experience. Our whole family highly recommends this house, everything was wonderful and as soon as we had a question or a small concern, the hosts responded quickly and took care of everything promptly. Thank you for a lovely Christmas holiday

Jose
Excellent, 8 months ago
Amazing host, responded immediately to everything I asked. Loved that they allowed my pups to come & stay this made the trip 100% better. They had everything we needed in the house. There wasn’t a moment we missed any essentials because it’s a well prepared house. It was very beautiful & actually better in person then the photos. We where amazed by everything. & they sent us all the descriptions we needed in a message before even arriving. Allowed us to come 1 hour early. Great house it’s an amazing option for a big family because it has a lot of space.

Koryan
Excellent, 9 months ago
Beautiful home. Great location. Will recommend!
Dolapo Marvellous
Excellent, 10 months ago
This was such an amazing experience! The hosts were so amazing, and proactive. The Airbnb is extremely stunning and I would recommend this to anyone coming to Tulum.
Tatyana
Excellent, 11 months ago
My stay was amazing! This place was beautiful, very clean and perfect location. Host was very responsive and recommended a driver. Thank I highly recommend

Telema
Excellent, 11 months ago
My stay was absolutely wonderful! The space was spotless, cozy, and exactly as described in the listing. Everything was neatly organized, and I felt comfortable the moment I arrived. The host was very responsive and made the check-in process effortless. I truly appreciated the attention to detail and cleanliness throughout the property. I’d gladly stay here again and highly recommend it to anyone looking for a comfortable and stress-free getaway!

Dalvin
Excellent, 11 months ago
Beautiful & stunning home in a super quiet location. The host recommended chef Mose which I highly recommend he made anything I asked of and the food was excellent.. the host was responsive with the few things that I needed. The home is absolutely beautiful I recommend hiring a photographer during your stay here it’s a really nice place to take photos. Kitchen is loaded with everything you need. Only thing is there’s no washer & dryer in the home. Aside from that, Would stay here again 10/10

Belinda A K
Good, 1 year ago
Stéphan and Clémence were very accommodating, and communicated clear whenever there was an issue with the place. It was clean, minimalistic aesthetic (great for photos) but the location made it hard to get transportation.
Latoya
Good, 1 year ago
THE VILLA IS BEAUTIFUL! IT WAS MY 35th BIRTHDAY TRIP WITH 3 OF MY SISTERS AND WE HAD A GREAT TIME! WOULD DEFINITELY STAY AT YOUR VILLA AGAIN.

Torey
Excellent, 1 year ago
Great host! The house was perfect with plenty of space. The commutation was top tier they connected us with a driver, chef and anything else needed. Highly recommend!

Yeimy
Excellent, 1 year ago
Perfect for going out with friends, less practical for a large family. You should know that there is no network, only wifi, if you want to call you have to leave the place. Otherwise, everything else is fine!

Tyann
Excellent, 1 year ago
Amazing stay

Aziza
Excellent, 1 year ago
I booked this trip the same day, and the hosts were incredibly accommodating at the last minute. They even made all my dinner reservations and were extremely responsive throughout the day, every day. The Airbnb was even more beautiful in person. My favorite part was definitely the pool ! The whole place is so aesthetic and perfect for great photos. It’s not a walkable location, but taxis were reasonably priced and less than 15 minutes to both the center of town and the hotel zone. Insects were expected being in the jungle, but they weren’t a major concern - I’d just recommend bringing bug spray for mosquitoes. I felt completely safe in the area, even catching a taxi back late at night. I truly enjoyed my stay and would absolutely come back.

Tom
Excellent, 1 year ago
Stéphan & Clémence were amazing hosts, very responsive and also flexible when our plans unexpectedly changed - thank you! The house is gorgeous, clean and relaxing while also feeling safe and private (in your own world!). At first, getting there can seem a little daunting (especially when arriving at night), follow their clear instructions and you will have no issue. The area is very safe. There are local roads that are bumpy due to ongoing construction (clearly an up and coming are). We rented a small SUV and managed no issues and we felt right at home very quickly! This house is perfect either for a group of people or a romantic/relaxing retreat or workaction location - highly recommend! Hope to come back some time or try out another of Stéphan & Clémence’s locations :)

Jonathan
Excellent, 1 year ago
Amazing stay with my friends. The host provided great recommendations for transportation and chef. Would stay here again!

Diego
Excellent, 1 year ago
Great place the road to the house is tricky and I wished the tv was bigger to enjoy the living room more with friends but the places is beautiful
Catherine
Excellent, 1 year ago
Very good, looks like the photos, the hosts are very nice and respond very quickly to questions, I recommend it.
Olivia
Excellent, 1 year ago
The BnB looked like pictures. When we checked in the BnB was still being cleaned. Only the rooms were done so we had to wait to put the stuff we got in the kitchen away. Overall the area was quiet, the roads are bumpy to say the least. Just know that you are really in the jungle but it felt safe. We had a great time, the host arranged our masseuses who were amazing! Very relaxing place.
Maleke
Excellent, 1 year ago
The placed looked even better in person. We really enjoyed the hospitality there.

Tiffany
Excellent, 1 year ago
Me and my boyfriend stayed here for almost a week and it was amazing. Quick responses from the host and the house was so beautiful! It was so perfect felt like a dream the pool was nice and spacious. Looks exactly like the pictures. Bars and food very close by tiny bit of a rocky road for a few minutes of the drive but other then that it’s perfecttttt!

Ivan
Excellent, 1 year ago
The house is as described, really good response. Great experience
Juan
Good, 1 year ago
The house was very beautiful, very calm area but the road to access the property was is bad condition, a little far from de town center, but overall we had a pleasant stay, the host was also very nice with us
Zunely
Excellent, 1 year ago
Amazing place. We had a great time. Highly recommended!!!

Manuel
Excellent, 2 years ago
Beautiful home, nice place to stay Clean and comfortable

Gabi
Excellent, 2 years ago
We absolutely loved this place! 1000/10! So beautiful I wish I could live in it lol. Absolutely everything. The host was also super helpful and responded super fast. I would definitely love to come back!
Justine
Excellent, 2 years ago
After an issue during our family trip with a previous host & having to find a new Airbnb very last minute, Stephan & Clemence made themselves available to us very late the day prior to us checking in. The cleaning crew were ready for us the following day. Although check in wasn’t until 3pm, Clemence accommodated my family of 9 so we can drop off our luggage & put the food we purchased from the previous Airbnb in the fridge, allowing us not to lose a day of our vacation or for all the food we had to go bad. We were extremely grateful for this! The house itself is absolutely gorgeous & extremely spacious! Hot water in all of the bathrooms, amazing water pressure, the house was very clean, and the pool was divine! It was exactly what we needed after our unfortunate experience with a different host. A huge plus for us was how cold the house was! AC was great! We felt very safe in the house & finding the house was easy. We definitely recommend, if you’re renting a car to rent a SUV.

Qua
Excellent, 2 years ago
Great luxury stay. The house is beautiful. The hosts were very responsive and helpful. They even set us up with transportation that we used the duration of the trip. The recommended chef and the food, oh my god, chef’s kiss. They were amazing. I would definitely stay at one of their Airbnb’s again. I already recommended this one to a family member.

Kowsar
Excellent, 2 years ago
I recently had the pleasure of staying at this stunning villa, and it was an experience beyond my expectations! From the moment I arrived, the host's kindness and helpfulness shone through, making me feel welcomed and at home. The villa itself is absolutely beautiful and incredibly spacious. Every corner of the house is thoughtfully decorated, creating a warm and inviting atmosphere. One of the standout features is the well-equipped kitchen, filled with all the tools and utensils you could possibly need. Whether you’re a cooking enthusiast or just want to prepare a simple meal, you’ll find everything you need right at your fingertips. What truly sets this place apart, though, is the host's remarkable hospitality. Any time I had a question or concern, they were instantly available and ready to assist. Their prompt and thoughtful responses made my stay completely stress-free. In short, this villa is a gem, and the host’s exceptional service made my stay truly memorable.

Christina
Excellent, 2 years ago
Clement was very helpful in finding the home. Great home to stay in close to zona hotelera and such a peaceful home. Thank you clement

Remi
Excellent, 2 years ago
Great place, very Aesthetic. Our private driver, Jose was also amazing and worth the extra cost. Definitely recommend!
Ryan
Excellent, 2 years ago
My friends and I thoroughly enjoyed our stay! The house was beautiful and looked exactly how the pictures! We had an issue but the host was so kind and fixed it right away! We had a time and I would absolutely recommend them to others!

Adrianna
Excellent, 2 years ago
Amazing! Loved it so beautiful!

Ariel
Excellent, 2 years ago
Very accommodating and friendly! Would refer to anyone.

Lyall
Excellent, 2 years ago
What an absolutely stunning house! I felt like I was in lifestyles of the rich and famous! The perfect house for your getaway, extremely spacious. I could spend a week at that pool alone! Thank you for everything.

Nathan
Excellent, 2 years ago
House was exactly as described, and the hosts was very helpful. I've already recommended this home to a few friends traveling there soon.

Anthony
Excellent, 2 years ago
Absolutely beautiful villa in the heart of Tulum! Would definitely recommend this place to family and friends. The hosts were incredibly accommodative allowing us to check out later when are flight was delayed . Private pool, large living space and 10 min drive from beach. Can’t wait to book again!
Philippe
Excellent, 2 years ago
Perfect stay! Recommended to everyone. Budget for transportation since the villa is in the jungle.
Erine
Good, 2 years ago
Beautiful villa. Very spacious and decorated with class and care. The villa is as in the photos on site. Everything we needed in the villa was available. The hosts are very friendly, available and have good advice. We are very happy with this stay. Thank you Stéphan and Clémence.
Gaurav
Excellent, 2 years ago
Great Villa, as described. Very responsive hosts. Highly recommend. The last KM of access is unpaved but was expected.
Carlos
Excellent, 2 years ago
Beautiful house! It was a little difficult to find at first however, the host was very responsive when I had questions about directions or anything else. Definitely recommend this beautiful home! I like the fact they recommend many places and basically cover anything that you would need like places to visit or if you need a shuttle. Would book again!
Ashlyn
Excellent, 3 years ago
Loved this place! Beautiful and private! Made my birthday vacation worth it! Wonderful host with quick response and great recommendations!
Noa
Excellent, 3 years ago
A stunning villa looks like a stamp as pictured and clean. The only problem located inside the jungle is really far from the city must rent a car and take into account that it is a ride in a jungle and not on a tidy road
Matthew
Excellent, 3 years ago
Great place! Just really noisy during the day, hard to get around with no taxi, the power went out a few times and the place wasn't totally clean when we got there, but overall it was a solid trip!
Justin
Excellent, 3 years ago
Great spot away from the bustle of the major parts of town.
Brandon
Excellent, 3 years ago
Stéphan and Clémence were absolutely amazing, very responsive, helpful, and a great overall host. The Airbnb is great and comes with everything that you need, the only thing that I would suggest is to rent a car if you’re staying here or get a driver for your stay just because you are a little far from the main strip. When I say far I mean 8-10 minute drive so nothing crazy but having a car was a life saver! I
Maria
Excellent, 3 years ago
Beautiful house! Thank you
Hélder
Good, 3 years ago
It's a beautifully designed house, but it's more for the aesthetic than actual comfort. The first and second floor are connected by open space so heat rises and you have to be diligent about keeping rooms closed and airconditioned. The outside furniture is not cleaned. The couch is poured concrete with pillows and cacti above it, so although the pillows are comfortable, they constantly move around and there is always a cactus above your head... The location is going to be great in a couple of years, but right now, it's a dirt road full with holes and a bunch of construction around it, so driving back in the dark is a nightmare. There were occasional outages and internet issues but those are quickly resolved by resetting. Definitely do not recommend if you don't have a car. Other than that it's really clean, modern, and spacious for a big group to be able to socialize and separate if necessary. AC in every room, great bathrooms! Good WFH space and base to explore from.
Iris
Excellent, 3 years ago
The pictures didn’t do enough justice. Casa sueno was perfect for my group of 7. There was more than enough space. All of the bedrooms were big and each one had its own bathroom. The bedding and towels were premium and the kitchen was fully equipped. The house was modern and up to date. The living room wrap around section was perfect for our stay in movie night. The kind host met us at the house during check in to introduce herself and answer any questions & gave recommendations for transportation services, etc. in which we used and they were great and dependable. The house was safe. The area was new and had some construction but it wasn’t a problem. I only messaged her once while I was there but her response time was fast. The house was immaculate. I would definitely recommend this property & will be back when I visit Tulum again.
Ty
Good, 3 years ago
Great stay & the house was amazing (we did see two geicos but you’re in the jungle lol so its expected) but if you’re staying during a weekday please be aware that construction is going on next door. Also, it’s very secluded and far, coming back from excursions the driver got lost which was very frustrating due to no street signs or anything.
Bad
Excellent, 3 years ago
we love it,except there's construction right next door, and it was really noisy
Bradley
Excellent, 3 years ago
We arrived at Casa Sueno and fell in love. it's in a new development area. So the roads leading there are currently unpaved and rocky. But for me, it was a fun adventure. I just would recommend taking the hosts recommended driver, or if renting a car, something more SUV style. The house itself was beautiful, clean, and private. The pool was beautiful and refreshing. Clémence met us when we arrived and was helpful in answering any questions we had. I would definitely recommend this stay to my friends and family. thank you for the wonderful stay!!
Darrious
Excellent, 3 years ago
Excellent ⭐️⭐️⭐️⭐️⭐️
Safia
OK, 3 years ago
Stephan and Clemence home was very beautiful and I felt extremely safe staying there. However It was very hard to get around and the instructions that were given to us were unclear. We had to remember specific landmarks to find our way around and were stuck only using the taxi service that was provided because other cabs found the instructions unclear and hard to locate on GPS. The location is also further away from the town then expected.
Kaleigh
Excellent, 3 years ago
It is a bit hard to get out onto a main road but again it is a jungle house. I really enjoyed my time here. I didn’t want to leave. There were 6 of us total and we all had more than plenty of room. The pool seems small at first but it’s perfect if you just want to float and relax. If you have children, I’m sure they would still like the pool but it is very narrow. The tv room was perfect for coming inside and taking breaks from the sun to lounge around and relax. The Masters were on tv this particular time we were there and we couldn’t get them on TV, we reached out to the host, and they let us borrow their own personal Apple TV. Very awesome of them to do that for us. The kitchen was perfect for cooking our own meals and we had lots of space and storage. We did play our music pretty loud at one point (sorry to our neighbors) and be aware the outside pool/patio area is directly backed up to an adjoining Airbnb. They had kids with them and did not like our music being played at night.
Marc
Excellent, 3 years ago
New house, practical and clean, in a very quiet and peaceful area. Very spacious bathrooms with good water pressure and temperature. All rooms have their bathrooms and in addition, there is a complimentary toilet on the ground floor. Large and very comfortable beds. Unbeatable attention from the hosts, quick response always and with total willingness to help the guest in any way. Thank you for hosting Clemence!
Mariana
Excellent, 3 years ago
Great host super friendly everything was great from beginning to end.
Brianna
Excellent, 3 years ago
The house was really nice and just as described! It was super clean and Stéphan and Clemence always responded super quickly if we needed anything. The house has everything you could need. The only downside was getting to the house. It’s in a newer area so there’s lots of construction going around which didn’t bother us however the roads are super bumpy and hard to get around. It was annoying to drive along that bumpy long road each time but it could be worse. Overall the house was amazing.
Jesseca
Excellent, 3 years ago
I truly enjoyed this space!! The host was great and very responsive !! I would stay here again!! The beds was so comfy .. the shower was so relaxing !! Thank you thank you!!! You definitely need a taxi though, to move you around it’s about a 20/30 min walk from anything .. but the drive is quick.. and the host recommended taxi drivers for us! They was so helpful. Can’t wait till next time! Thanks again
Myriam
Excellent, 3 years ago
The house was beautiful and enjoyable. We felt safe. Stephan and Clémence were lovely before and during the stay!
Fleur
Excellent, 3 years ago
Great stay! The house is beautiful and very comfortable. The environment is peaceful despite the surrounding work. The access road is broken but the house is accessible by standard car with safe driving. And it's worth driving so far!! I had a little trouble finding myself at night the first time but the directions given were very clear and helpful. Very friendly welcome from Clémence. His recommendations for activities and restaurants were very helpful. I would highly recommend this listing🫶!
Ahmed
Excellent, 3 years ago
We thoroughly enjoyed our stay in this beautiful home. Our hosts were very friendly and helpful. Highly recommend staying here!
Christina
Excellent, 3 years ago
The house is just as pictured and absolutely gorgeous. We were 9 ladies so we appreciated how many bathrooms there were to get ready in. The beds were extremely comfortable. One thing to keep in mind is that the area is under development so you'll be driving on unpaved, bumpy roads to get to the house. Cell service is also spotty once you get off the main roads so I would recommend downloading offline maps. Clémence was an amazing host and helped us arrange massages at the house and even delivered homemade tamales so we had them when we checked in. She also had great recommendations for restaurants, beach clubs, a private chef, and a private driver. She let us check in early as we came in on red-eye flights. I would definitely want to stay at one of their properties again next time I am in Tulum.
Host Response
Thank you Christina you are more than welcome back !
Alberto
Excellent, 3 years ago
The sueño house is a spectacular space and with the necessary amenities for a good rest time (or work as was our case)! The rooms are wonderful and the common space is also very nice! Clémence was always very helpful and responded to all of our requests! When you book this place you just need to be aware that the journey from downtown Tulum to the house is through the middle of the jungle and on rammed earth!! But apart from the first impact it was totally safe to do! Conclusion: Highly recommend the space!!!
Amanda
Excellent, 3 years ago
Casa de Sueño was amazing! Stephen and Clemence where amazing hosts! The home was beautiful and clean. Clemence was able to not only assist me in booking different events for my sister’s bachelorette but gave us great suggestions around the house.
Jennifer
Excellent, 3 years ago
We loved our stay! Getting here was a little tricky - as the hosts explained, the house is off a series of dirt roads due to construction. We arrived in the general area and felt lost, but thankfully communication with Clémence was consistent and Stephan was waiting for us to show us into the house right away. The house is beautiful and clean. It comfortably slept 8 adults and an infant, each couple with their own room and bathroom. There were workers outside working on nearby houses, but we did not hear any noise when in the house. There was a little noise out by the pool, but it was very limited and quiet 90% of the time. The workers were very nice and friendly and we felt very safe. They even helped us jump our ATV battery when it died :) The house is close to downtown, restaurants, and grocery stores and we found it to be a great central spot for all the things we had planned. Thank you so much! Looking forward to a future stay.
Perla
Excellent, 3 years ago
We had a great time. Really enjoyed the house. Clémence was great.
Jhavene
Excellent, 3 years ago
Clemence is wonderful! Even before arrival she was in communication. She greeted me on arrival and gave me a walk through of the house which I appreciated. She is very easy to reach and very responsive. She also recommended our driver, Jose, who we used to get everywhere and he was great! The home is a absolutely gorgeous and modern. Super clean, warm and welcoming. I wished we had spent a couple more days just to enjoy the house. No regrets picking this home.
Grégory
Excellent, 3 years ago
Superb villa, very well equipped and secure and very pleasant to live in. A big thank you to our hosts for their responsiveness and for this stay. I highly recommend it.
Luis Angel
Excellent, 3 years ago
Magnificent truly amazing the house and the services from the time we booked to our check in and check out. The house is not too far from town except that as there is no paved streets in this area it is the only difficulty. Otherwise in the house you can truly enjoy a beautiful architecture, very confortable spaces and a very nice minimalist decoration. Air conditioning functions wonderfully and all the areas including the swimming pool are in perfect conditions
Sheniko
Excellent, 3 years ago
Amazing home. Everything was perfect. It was 9 of us and very comfortable. Stephan was completely awesome host.
Kayla
Excellent, 4 years ago
This airbnb was really perfect! It was very spacious, the pool was perfect, as well as the bedrooms (beds are very comfortable and spa ious), the bathrooms are beautiful. We also spent a lot of time in the very comfortable common area! There is nothing about this house that should deter you from booking! The host was very nice, was there for check in and helped up with anything we needed. The only thing to note is how much construction is around, it is alot (but not noisy). The roads are just very bumpy and take some getting used to lol but all of the drivers are experienced and make you feel comfortable! I loved this stay and would be back!
Sandrika
Excellent, 4 years ago
Loved the house, bedrooms are so cozy and comfortable! Loved the open space and clemence was so helpful during my stay! Highly recommend to get the driver she has he was great!
Milton
Excellent, 4 years ago
Best airbnb that I ever stayed so far, every corner of the house is just amazing, very cozy and big. This house is just something else, Clemence was very helpful, very kind, responded quick whenever I needed her help.
Jade
Excellent, 4 years ago
Casa Sueño was perfect for our group of 9! Clémence was extremely attentive to us and met us upon arrival. The house was clean and had everything we need. The taxi she suggested was amazing! I would definitely go back!
ILux
Excellent, 4 years ago
Home was just as beautiful as pictured. Everything was available for us. I recommend using the driver and taxi recommended by the host. We had a great, relaxing and comfortable stay and it was 9 of us celebrating 3 birthdays. Would definitely stay here again.
Lade
Excellent, 4 years ago
The house was absolutely divine!! The pictures don’t do it justice. Stephan and clémence are the absolute best!! I look forward to staying at their place again
Theophilus
Excellent, 4 years ago
Very clean
Karen
Good, 4 years ago
Had a great stay at casa sueño. It’s beautiful and looks exactly like the pictures. The hosts were extremely helpful and made sure to answer any questions we had. Location: this Airbnb is located right in the middle of the jungle so cellular reception is extremely difficult to receive outside the Airbnb. There’s a lot of construction happening around and it’s pretty difficult to locate. The roads here aren’t paved and there’s a lot of dirt and rocks on roads. Would advise future guests that it literally takes 15 mins to get through the jungle onto the main road. From the city centre, it’s about 15 mins and to the main Tulum strip, factor in 30 mins total Property: the wifi works great here. Everything was clean and they have working AC machines in every room. The AC does leak liquid if you leave it on for long periods of time so be careful of that. Each bedroom has their own washroom, and very spacious. The room with a king and queen bed, is actually a room separated in two different areas. A few other things to note, since the place is further and in the middle of the jungle, i would suggest to hire a driver. The Airbnb host does have cab drivers for you to hire however we found that they overcharged significantly because of the location difficulty. I would suggest going into the city and asking drivers their rate. Overall, would recommend this place to those who don’t really care about the area they’re in. However if you’re looking for the main tulum strip with the hotels and beach clubs, I would recommend a closer area.
Sumia
Excellent, 4 years ago
This place was amazing! 10/10 recommend.
Rahnikka
Excellent, 4 years ago
One of the best Airbnb that ever stayed at the pictures does it no justice the Host communication was super she so was helpful with setting up transportation, a chef and massages. All the services we received was perfect the chef was amazing and our driver The pool was amazing will definitely recommending staying here way more than enough space for our party of six the bathrooms were beautiful
Caitlin
Excellent, 4 years ago
Great Airbnb stay! Looks exactly like the pictures! The host greeted us upon arrival and we enjoyed every moment of the stay. They left us driver recommendation which we took full advantage of because of the location. It is in the jungle but once you find your way it is just fine. The construction didn’t bother us at all. Love it!
Jah-Nice
Excellent, 4 years ago
This is a must stay home if you are looking for a place to stay in Tulum! It’s located in the jungle and their home is gorgeous! They are super sweet and can literally help you with anything you could possibly think of! Worth the experience!
Rebecca
Excellent, 4 years ago
A superb villa, a lovely warm welcome and nice recommendations. Clémence who welcomed us was a great host, she was available and responded very quickly! Jose the driver she recommended to us I highly recommend him, we did business with him for the entirety of our stay and without him, our trips would have been very difficult. It's quite complicated to get together in the jungle without knowing the neighborhood so I would recommend it too. Wouldn't hesitate to go back in Tulum!
Danielle
Excellent, 4 years ago
Our host was such a great help from start to finish. We had read reviews on the rental which clearly presented this property to be in the jungle and a vehicle is highly recommended. The property itself was exactly as seen in the pictures, very clean and well kept. At night it’s definitely a dream. The pool was heavenly. I highly recommend this property if you’re looking for more of a secluded location for privacy that’s peaceful. There is construction around but it’s not loud and unbearable. I applaud the workers at natives of Tulum for building such beautiful architecture with very little- wow!!!!
Kelly Jo
Excellent, 4 years ago
This Airbnb was exceptional in all aspects! What you see in the pictures, is what you get! So much space for my party of 10 people, without a fuss of fighting for a bathroom. The communication is TOP TIER! Since I booked, during the trip and when the trip was coming to an end, I always received a response within 5-30 mins of asking any questions! Any questions or concerns you have, they give their best recommendations. We were recommended to book the personal driver José and it was worth every penny! We also needed Covid tests done before leaving Tulum and she scheduled her doctors to come to the house to perform the tests on everyone! Location wise yes it is in the jungle as Tulum is a new area that is being built up BUT this stay was nothing short of amazing! I would definitely recommend!
Rachel
Excellent, 4 years ago
Stéphan & Clémence were incredible hosts. I had a lot of questions in advance of the trip about the accommodations, getting around and things to do and they not only shared a bunch of information but all the taxis, dinners etc were incredible. The airbnb itself is so beautiful and has everything you would need for a fun stay. There were six of us total and we loved all of the rooms, relaxing by the pool and grabbing a van to the town or beach. The only thing is that it is very much... in the jungle. It's far back and on an unpaved road with lots of construction along the way. You get used to it quick but it was unexpected the first day. Guaranteed the whole area will be built up in no time.
Mrigna
Excellent, 4 years ago
great property!
Winice
Excellent, 4 years ago
My friends, family and I chose this property for my 30th birthday and I couldn’t have asked for a better experience! The stay was amazing and the communication was superb. There was a little hiccup trying to find the property at first but we were able to get some help from Clemence. Overall my experience was great and I would definitely stay here again!
Mark
Excellent, 4 years ago
This place is truly extraordinary. The moment you walk in, your mind is blown: so beautiful, tasteful and interesting. We were a family of six people: my partner and I, my sister and brother-in-law, and their two teenage children. All were similarly impressed. And the jungle is, as the listing says, right outside – just past the contraction zone. You really get the best of civilization inside and true nature just outside. For those that want Tulum without being right inside of the city, this is a true gem!
Jamina
Excellent, 4 years ago
I was a little worried about the directions to the place, but was able to find the place.