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Heidy

4 weeks ago

1.0

We stayed here two years ago and loved it, so we decided to come back. Unfortunately, this time we were very disappointed, as we found the property much more neglected. The most troubling thing was finding cat urine in the kitchen. In addition, the managers showed no initiative: you had to ask them to remove the garbage, change the bags in the bins, or replace the toilet paper. When we informed the host, she told us to talk to the manager, which we did not think was an appropriate response. The property also needs maintenance; the pool has damaged tiles and there is mold on several walls. The place has a lot of potential due to its excellent location, but it needs to improve in terms of cleanliness, maintenance, guest service, and initiative on the part of those in charge of the place.

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Emily

1 month ago

5.0

Wonderful place ✨