Pilar

The 3-story house is beautifully located in a safe and green residential area just outside Playa del Carmen. The house is very well equipped, but has tiny structural negligence that you can live with. The pool is shared, but we were always alone (except for a few coatis, agoutis and colorful birds and butterflies). Pilar is always available and totally sweet and helpful.

Our stay was generally acceptable; however, the accommodation did not fully meet our expectations. We note that the property has a certain level of neglect. Cleanliness could be greatly improved. We found ants on several beds, as well as kitchen utensils, hammocks, balcony accessories and the tub in suboptimal conditions. Also, some services did not work properly: the air conditioning in the room cooled very little, the television in the main room did not work and the internet connection was unstable throughout the stay. We consider it important for the host to conduct a detailed review of the condition of the accommodation before each delivery, to ensure that everything works properly and that the spaces are in the conditions that are advertised. With more rigorous maintenance and pre-arrival verification of guests, the accommodation could offer a more satisfying experience.