Jose

First, there was absolutely no hot or warm water. Our showers was cold as ice. The curtains were broke in one room so sunlight beamed in the room and the room was overly hot and almost experienced sunburn. So, they had to move to the uncomfortable couch. The walls are so thin you can hear every single movement outside the unit from music, cars/busses, people talking d shouting. It was very difficult to get some rest. We couldn’t use the pool or hot tub because it was absolutely filthy. The only good is the place was clean, centrally located with a nice view. The directions to get to the unit was so difficult. Just put in the attraction “The Poin” and you’ll find the building. Major key landmark! Lastly, the oven didn’t work at all. Please don’t look forward to cooking. I don’t think they have gas service connected in order to turn on the stove or heat the shower water!!!!

The apartment itself is great. Balcony has a fantastic view. The pool was nice. The Complex The Sands is great. Check-in with an unnecessary app that didn't work at all. Had to go to the parking garage and apartment with passport and explanations. The camera in the elevator didn't recognize us either. Kitchen was poorly equipped overall. The stove and oven did not work. If we could have used the oven, we would have had to clean it beforehand. Not enough towels and instead of bringing some it was discussed. No hot water during our stay. Balcony chairs completely broken. Later check-out worked.

We had ongoing complications. The biggest problem was a 3 night stay without hot water. My 80 year old parents and I had daily, unpleasant cold showers. The hosts knew the building had this problem before check in and didn't tell us. The host offered a 10% discount but this wasn't acceptable and I asked for more. Since then, the host has been unresponsive. There were many small things that made our stay uncomfortable. Upon arrival, we waited almost 2 hours, although the host assured us in advance we could access the unit to drop our bags when we got into town. The clothes dryer didn't work so the cleaning lady couldnt leave full sets of towels and the smoke detector beeped for hours. The outdoor furniture is falling apart so there wasn't enough furniture for 3.

We were a guest of 4. Before we checked in Jose was very responsive. After we checked we had an issue with the internet. We sent him a picture of the internet box and he did not response after that. One of us discovered a wire on the box was not plugged in. We were not able to watch television or connect to the internet until our last morning. As the host, if he had responded we could have troubleshoot together to solve the internet issue 😒! We asked for additional towels because there were 4 adults and only 2 sets of towels were left. Jose ghosted us!!! The apartment was also dirty and I send pictures of the dirt we swept up. We also had to mop the floor and wash the sheets so we ended up using all the washing detergent left in the place. The curtains over the sliding door were also dirty and one spot had the appearance of mold. Can’t confirm this because we did have the means to test it! Finally there were a few dishes with dirt spots on them. Please clean the place!!!