Hilda

Reviews

Superhost

418 total reviews · 7 listings · 2 locations

92% rated 5★

418 reviews

4.89

2020–2026

Cleanliness 4.9

Accuracy 4.9

Communication 5.0

Location 4.8

Check-in 4.9

Value 4.8

418 reviews

3BR Villa in Bahía de Kino

Luis

Excellent, 1 month ago

Great neighborhood

An excellent place to spend time with family or friends.

Casa Perla 54

Luis

Excellent, 1 month ago

Everything was excellent. The house was amazing to spend a few days relaxing.

We loved the house. It had everything you need to cook, was spacious, and had a baby chair. The pool was a good size. They leave you a folder with all the instructions, clean towels for the bathroom, and others for the pool. The rooms are spacious and clean, and the patio is spacious and comfortable. It's a little far from the beach, but the place is excellent if you have a car to get around. Everything was perfect, thanks for the attention.

Casa la Playita

Claudia

Excellent, 3 months ago

Great place to stay.

3BR Villa in Bahía de Kino

Karina

Good, 3 months ago

Thank you very much. Very friendly. and everything was very comfortable

Casa el Ancla

Marisol

Excellent, 3 months ago

The accommodation is very comfortable. Facilities with everything you need to make your stay very pleasant. We loved it and will be back soon

3BR Villa in Bahía de Kino

Danitza

Repeat guest

Excellent, 3 months ago

Very comfortable house for a group, modern and clean, with everything you need to have a pleasant weekend.

The house is comfortable. I reported a lot of cockroaches outside near the barbecue and pool, as well as mold in the coffee container, and considering that I reported it and received a response 15 hours later, it was not a very good experience.

Host Response

Thanks for your comment about how comfortable the house is. I just want to clarify a few points. Regarding the response time. Your report arrived at 12:00 AM. We read it the next day as soon as the staff started their shift. To say that it took us 15 hours is inaccurate: from the moment we found out about the problem, we went there 3 times before the 3:00 p.m. you mentioned, and by the end of the day, we had made a total of 5 visits. We couldn't check in because we didn't have your authorization. When we received a response from you, you mentioned that it was not necessary to make the change. Given this, we assumed that the problem was not serious and that it was not necessary for you to replace the coffee maker. Regarding insects: The property is sprayed regularly. On the morning of your arrival, maintenance staff worked in the courtyard, cleaning staff were present, and their work was supervised to ensure you wouldn't notice any repairs. The entire area was shaken and cleaned to remove the dust that was generated. There were no insects. The exterior is an open space: we can't prevent insects from entering during the day, but we do have regular pest control so that they die quickly and don't cause a problem. After your departure, we found no traces of other insects. I hope you understand that we are not a hotel and do not have 24/7 staff. To help and rectify any issues, we need access to and communication with guests. In this case, we made the effort, but in the end, they declined the solution we were able to offer. I'm so sorry that your experience was like that. We'll make a note to pay more attention to each replacement we need to make before each arrival.

Casa Perla 54

Francisco

Excellent, 5 months ago

Excellent

Casa Veco

Kevin

Excellent, 6 months ago

5/5 on everything

Casa Veco

Elizabeth

Excellent, 6 months ago

Excellent place, excellent host i would definitely come back.

The place was just as shown in the pictures, and the host was responsive. Unfortunately, we were without water for a few hours, which was inconvenient. The owner brought in a water truck, the issue was resolved, and the rest of our stay was pleasant. I would stay here again, but next time I would ask the owner to make sure there is enough water for essential needs.

Host Response

Thank you so much for your honest review! We're glad you enjoyed the property and found it to be just as shown in the photos. Regarding the water, we sincerely apologize for the inconvenience; unfortunately, unannounced water supply outages in the city are beyond our control. That's why our commitment to guests is to provide assistance as quickly and promptly as possible. It took exactly 2 hours to resolve the issue. It was a pleasure hosting you, and we would love to have you back!

Casa Perla 54

Luis

Repeat guest

Excellent, 8 months ago

Excellent service from Hilda

Casa la Playita

Kevin

Excellent, 1 year ago

Nice spot!

Host Response

Thank you for your stay. Looking forward to it!

Casa el Ancla

Jesus

Not good, 1 year ago

3 scorpions inside the house(1 hand size scorpion). I have videos and pictures of every issue we had. Water dripping eveywhere because of the rain . A/c not functioning correctly.

Host Response

I really appreciate you taking the time to review your stay. We are deeply sorry that your stay did not meet expectations and I understand your frustration with the reported inconveniences. On the days you visited us, San Carlos experienced monsoon rains that caused flooding, landslides, and damage to the city's infrastructure. In addition to an intense storm, there were gusts of wind of up to 60 km/hr, hail and torrential rains affecting the San Carlos area the most. The situation was so serious that the famous Mirador de San Carlos was washed away on one side. You already know all this, of course, since it's all over the news. Of course, this unusual situation that you experienced during your stay alters the order of wildlife, including the insects characteristic of a desert area. And even more affected because you were next to the land that borders the golf course. This whole situation caused the water along with the wind to enter the house and cause the leaks you point out. Despite all the challenges and roads closed by the torrential rains, we made every effort to bring the AC technician you reported. Who concluded that they were only frozen by the same situation of rain, hail and wind with humidity. He left them off until they thawed, as we had told you, and once they thawed, they returned to normal operation. It was just a matter of being patient and waiting for the equipment to thaw. We take feedback from all our guests very seriously to always resolve issues in a timely manner and help ensure your stay is not affected. It was impossible for us to avoid the rain, to prevent the insects from running wild and the temperature and weather conditions from freezing the installed AC. But rest assured that our entire team puts all its effort, commitment and affection into what we do to try to resolve any situation that arises, even if sometimes it doesn't seem enough to the guests.

Casa el Ancla

Mario

Good, 1 year ago

Everything was excellent, the only thing is that one of the rooms is connected to another room and has no air, but other than that everything was excellent. And the private area is very quiet

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