Carlos

Reviews

Superhost

112 total reviews

96% rated 5★

112 reviews

4.96

2020–2026

Cleanliness 5.0

Accuracy 4.9

Communication 5.0

Location 5.0

Check-in 5.0

Value 4.9

112 reviews

Casa Cielo

Kristen

Excellent, 1 month ago

Beautiful place stay! The house was amazing and unique, the perfect place for a relaxing getaway. Each bedroom was beautifully designed, the hammocks in each room were a wonderful touch. The pool was sparkling and cleaned each day. During the morning hours we got to watch the monkeys and iguanas all from the comfort of this home. The host, Carlos, was very responsive, he provided us with an amazing house tour and some great local recommendations. Definitely recommend this stunning home for your next vacation!

Carlos is a wonderful host — super responsive, communicative, and welcoming (loved the fruit bowl he left for us!). The home is charming and full of personality: unique artwork, a creative layout, and great lighting and fixtures. Not a cookie-cutter rental at all. A couple of honest notes: it's an older home, so if you're after something brand-new and absolutely immaculate, this isn't the spot. But we wanted to feel like we were staying in a real home in Mexico, and that's exactly what we got. The kitchen was a bit light on accessories, but everything else was well provided. Recommended for travelers who want character and authenticity over a sterile rental.

Excellent stay in this beautiful villa. Carlos is very friendly, welcoming, responsive, and offers good tips. The house is grand and well-decorated. The garden with the pool is splendid: lush, peaceful, with birds chirping and iguanas basking in the sun... Secure and calm. We would have been happy to stay there for several weeks! We highly recommend this magical place! 🌴🦎☀️🤩

The house is located on a street exit on Xsense logo from 307 highway. Need to follow the exact instructions from Carlos to avoid getting lost from 307 highway. It has easy drive accesses to all X parks. The house is located inside a gate in a safe area. Every bedroom is so spacious with its own bathroom. The design of the house is so unique with beautiful lighting. The pool is clean and beautiful at night. The laundry room is a plus since we need clean swimming suits everyday. Carlos is very friendly to greet us in front of the house and gave us a tour of the house. He even prepared a welcome fruit baskets. He was also very responsive with some minor issues. Our family had a great time there. We will definitely go back again if we visit the city next time.

Casa Cielo

Tanner

Excellent, 1 year ago

From start to finish, the experience was flawless. The attention to detail, the quality, and the overall professionalism exceeded my expectations. Carlos was extremely helpful and responsive! It’s clear that a lot of care and thought went into every part of this beautiful home. I felt valued, taken care of, and genuinely impressed. Highly recommend to anyone looking for a beautiful place in Playa Del Carmen — you won’t regret it!

This place was absolutely amazing , every detail and the house so carefully put in place , plenty of space in the house, discrete street so we felt really safe and confortable

Host Response

Thank you Angelica for your nice review, I hope to see you here again in the future. It was a pleasure to meet you!!!

We had an excellent, 8 day stay at Carlos’ place. He is an excellent communicator and responsive to questions and needs that we had; he met us on arrival and gave us the information we needed to get our vacation started. The house was very comfortable and charming and exactly what we wanted in a stay. The air conditioning in the bedrooms kept the temperatures comfortable for sleeping for those used to the midwest. Located inside a gated and walled small community, our family always felt safe at the home. The location is excellent as a base to explore nearby attractions, such as Xplor, Xel-ha, Cenote tours, and the Mayan ruins in Tulum or Chichen Itza. I highly recommend Carlos’ house for those looking for a great place to relax, and explore the Mayan Riviera.

Our group of 8 stayed at Carlos' house for four nights, and each night was a perfect experience. The house is fully equipped with all the necessary facilities and daily essentials, and the cleanliness was exceptional. The swimming pool was very clean, and the four bedrooms in the house were uniquely designed, offering different living experiences. My personal favorite was the one on the top floor. The house is located within a gated community with several secure entrances, very safe. The location is excellent, within walking distance to Xcaret Park and Xplor Park, and it's also quick and convenient to get to Carmen, where you can find amazing food. Carlos was fantastic. He confirmed our travel well in advance and waited for us at the house on the day of check-in. He greeted us with a welcome fruits and gave us a detailed room tour, making us feel at home. Trust me, this place is worth your choice!

An amazing house! Our family had a blast! I have three young girls and they loved the house so much. The location is perfect, 5 minutes from everything. Super close to Main attractions. The house is very clean, cozy, beautiful and full of charm and character. Carlos is an excellent host, extremely helpful and generous. We really appreciated everything he did to make our stay enjoyable. Will 100% be back.

Host Response

Thank you very much Tizoc for your kind comments, it was a pleasure to meet you and your family, I am at your orders and the doors of this house are always open for you, your family and friends. Best regards!

My family and I had the privilege of staying Carlos beautiful home for one week. The home is an absolute gem. Each room has its own personality with gorgeous detail. We truly felt at home. Carlos was so responsive and gave recommendations to beautiful beaches and delicious restaurants. A bonus was that we were SO close to nearby Xcaret and downtown. It’s the perfect location! We had everything we needed for a wonderful holiday. We would highly recommend for your next visit to Playa Del Carmen.

This is an amazingly designed and spacious house with fabulous jungle surroundings featuring daily opportunity to marvel at iguanas, monkeys, birds, and butterflies. Carlos was very kind and speedily responsive to a few requests we had throughout the week. We appreciated his navigation instructions (follow them, not the map!). For our week-long stay doing lots of home cooking, we found the kitchen to be a bit under-stocked, but we managed, and a large grocery store is within a 10-minute drive. We were disappointed to learn the “hot tub” advertised is not hot. Fortunately the kids loved the pool during the warm sunny daytime. Additionally, the AC in each bedroom made even the warmest humid days very comfortable. If space, privacy, and a natural environment is what you’re after, this place is a win…if you seek more upscale and refined accommodations, look elsewhere. Thank you, Carlos!

The house was beautiful, we used the pool every day, each room has its own private bathroom, the place is surrounded by a lot of nature and sometimes you can see monkeys passing by. The house is very spacious. When we arrived Carlos was very attentive giving instructions on how to get to the house. When we arrived Carlos greeted us with a basket of fruit and gave us a small tour of the house and showed us how to use the kitchen and the showers for hot water. If you are looking for privacy and tranquility, I recommend it, it is also very well located if you are looking to be close to the XCARET, XENSES, XPLOR and Río Secreto parks. I recommend it if you are a group of more than 5 people, very comfortable and private.

The house is custom built and the pictures don't do it justice! We stayed with a family of 6 and the house could easily sleep 10. Each room has a private bathroom, with an additional bathroom near the entrance for guests and common use. We loved the pool and BBQ grill in the completely private yard. The home is in a very small, quiet, gated neighborhood, and it is surrounded by a tall rock wall with another lockable gate. We felt VERY safe and secure. Carlos was an excellent host who was responsive and helpful with all of our questions. He even picked us some fresh coconuts from the tree in the yard and started us off with a huge basket of fresh fruits and flowers! Don't pass this place up!

Host Response

Hello Patrick… Thank you for such a nice review, I’m glad you and your beautiful family enjoyed the house and I hope to see you back here in the future, you are always welcome!!! Best Regards

House is just as pictured. When putting address to this house and locating it was a bit hard. It is in a private neighborhood so you have to stop by security at gate which is nice for safety. When arrived, Carlos was there waiting for us and kindly gave us a house tour- lots of light switches! Parking was in-front of the house. Pool was very clean. Sometimes there wasn’t any hot water even if we let it run like we were told. Other than that, house was big, spacious and very unique!

Host Response

Hello Odalys, I’m sorry you had some trouble finding the house at the beginning, I sent you the location on google maps to make it easy to find, that has always worked so I don’t understand what the issue was. As for the hot water it was simply a matter of turning the water heater switch to a higher temperature just as you would in your house, or I could have told you this if you had asked me. I would recommend better communication in the future to avoid this slight inconvenience. Best Regards.

Casa Cielo

Laura

Excellent, 2 years ago

Our family group of 11 stayed in this beautiful home. Carlos was an amazing host! As other reviewers have mentioned the house is beautiful and very spacious. There is a full bathroom in each room which is extremely important when traveling with a big group. The location of the house is also very convenient. We were able to visit the nearby parks and explore our surroundings without any difficulty. We felt safe the entire time! Would recommend this place to anyone!

Our family of 9 (two grandparents, four parents and three children, age 7 to 10) spent 8 nights in Carlos' spacious house. The description is quite accurate and we really enjoyed the space, the garden and the pool and the interesting features that Carlos included in the design of the house: creative lighting, fountain inside the house, hammocks, ... We had daily visits of spider monkeys, iguanas and beautiful birds to the delight of the children. The house is located in a small gated community (4-5 houses only) and we felt totally safe. Carlos' directions to find the house were perfect and we had no difficulty finding it, even at night. Carlos is a wonderful host, very responsive to any inquiry from restaurants to the best local beaches. We even asked Carlos for a reference of a cook to prepare a Christmas meal for our group and he recommended his son Nicolas who prepared a excellent dinner for us. In addition, Nicolas is a very nice person and we really enjoyed the evening.

Casa Cielo

Kevin

Excellent, 3 years ago

This is a beautiful home that is very convenient to Xcaret, Xenses, and Xplor (even walkable). Our group of 8 (ages 18 to 50) had a wonderful week at this spacious and lovely home. Carlos is a fantastic host. We arrived just as another group departed after staying for a month, and there were a few minor issues that Carlos dealt with immediately. He is a great communicator who is committed to ensuring your stay is a good one. He gave us a very helpful tour upon our arrival. The pool was a lifesaver in the (somewhat brutal) heat and humidity of July. It is also cleaned daily by Alex, who arrives around 6am. For guests that are concerned about safely, I can say that we had no issues or concerns, especially considering that the house is in a very small gated community with just a few other homes. We would recommend this home to other groups, especially ones that wish to visit the amazing nearby Xcaret parks.

Absolutely wonderful AirBnB experience! We loved the Stone House, and the location is great for visiting the Xcaret parks, Tulum, and exploring Playa del Carmen. The house is lovely, fun, and a work of art. Our kids were delighted with the rooms - especially the loft area - and they swam in the pool every moment they could. Carlos is a fantastic and thoughtful host who kindly provided fresh fruit and starter food items for us, and he is a great communicator as well. Highly recommended - we loved our stay Muchas gracias, Carlos!

Had an amazing stay here! Carlos was such a wonderful host! His place was fantastic. It was huge and had everything we could ask for. We spent so much time in the backyard, eating, listening to the wildlife, and lounging around the pool. It’s next to all the Xcaret properties (Xcaret, Xplor, Xenses) and only 10-15 min drive from PDC. He had the fridge stocked and a big basket of fresh fruit waiting for us when we arrived. Can’t recommend this place enough and looking forward to staying here again in the future!

Casa Cielo

Laura

Excellent, 4 years ago

We had a great stay at the Stone house. Everything was great. The stone house is beautiful. The rooms are very comfortable and pretty. The host went above and beyond to leave things to make us feel welcomed and comfortable. The host was very nice and always at our disposition. Highly recommend this stay!

Casa Cielo

Marco

Excellent, 4 years ago

Everything was amazing. Carlos was a very attentive host and was on top of everything. Gave us a very detailed tour of the property when we arrived. The house is breathtaking, please believe me when I tell you the photos do not do the house justice. Keep in mind you are in the jungle and there is bugs everywhere! Being from the south, this was no problem! Just make sure you buy bug spray! The backyard was spectacular, beautiful at night with the outdoor lights on! I recommend taking a shower outside on the third floor terrace while the sun is setting, nothing more beautiful!

I'll start by mentioning that communication was superb. Carlos communicated at every step, just after booking before arrival, met us at the house and had a friendly chat providing info to all of our group. This three story beautyful property not only is ideal for large families or groups but is really within walking distance from Playacar major atractions such as Xcaret, Xenses, Xplor, Rio Secreto, etc. We highly reccomend this property. Carlos is a very customer oriented host. Blessings!

There are not enough words to explain how amazing this place was. The house is absolutely beautiful. The pictures do not even come close to how perfect this house is. It is tucked away in a super safe, quiet and private neighborhood. It is in the perfect location to shops near by and walking distance to the parks. If you get the chance, using the outdoor wood oven is a MUST!!!! Carlos is phenomenal with communicating. Anything we needed, it was there within minutes. He gave great recommendations and was so wonderful to chat with. Kaeya and his group catered a dinner for my family and will forever be one of my favorite dinners. We are already planning our next trip to come back and will absolutely book this place again and again.

This place is incredible! Host, home, location, all of it. The home was a dream. It was quite spacious, so unique, and truly so much fun. We could spend days here and be just perfect. The monkey visits were our favorite! The location was perfect, close enough to Playa and also Tulum, but far enough to feel like we had space. Carlos was the best host we could have asked for. He was so accommodating yet gave us our privacy. He was so willing to attend to every one of our needs and help with simple suggestions. We could not have asked for a better stay. I 100% recommend staying at this wonderful home.

Very cool house with tons of amazing and unexpected features that separate this house from your average house. Carlos designed and built this himself and he enjoyed the process very clearly. The rooms are HUGE with 12 foot ceilings, each with their own unique and funky bathroom. There are hammocks in each room which is too cool. On the third floor there is this separate thatched roof apartment area. It has a bathroom, two private deck areas surrounded by trees and foliage, and a loft that has a bed. No AC in this case room but it’s a really cool space. We had a family of 4 kids and 2 adults and it was more than enough space for all of us. The only slightly negative thing I could say is that it’s about a 10 min drive from town on a street that apparently doesn’t have a name. If you need a taxi just say it’s on the road that is the entrance to Xenses. Carlos will help you. But really, if you think about it, For example, if this amazing house was on the beach in Playa—it would be double the price. I will say that the area is all walled in and extremely safe. No concerns for intruders. It’s a special place. We loved our experience in this house. We cooked all kinds of food, cut up fresh fruit everyday, played card games, and just felt at home.

Casa Cielo

Maria

Excellent, 4 years ago

Amazing place, we got to see the monkeys!! The host was incredible. Is a place that you will love!!!

The property is great for a big family or a solid group of friends. There’s plenty of room in all the rooms for everyone to sleep in, and all the amenities are perfect for making it feel like home. The house is only short drive or cab ride to playa de Carmen, about 10-15min. This is the best location to get to XCARET! Which is the reason my family and I picked this location. The host will take care of you and is very attentive. He will ensure you are provided everything and gives great recommendations. If you run into any issues he will respond right away and will take care of the issue within the hour. I highly recommend this property and host!

If you're looking for a place to stay near Playa, look no further! This was the best Airbnb I've ever stayed at, by far. The house was beautiful and Carlos was a wonderful host. It took us WAY longer than expected to make our way through the airport, rent a car, and fight traffic to Playa on a Saturday afternoon, however Carlos lives right next door and was there to hand the keys off and give us a tour right when we arrived! I am so glad we opted to rent his house instead of doing an all-inclusive resort, the house itself was nicer than any resort I've ever stayed at, and I didn't feel trapped in an Americanized bubble. I really enjoyed a more "authentic" Mexican experience. The location was perfect for us. The house is right outside the gates of Xenses park in a small, quiet, gated neighborhood. Its a quick 5-10 minute drive to downtown Playa, we ate in town every night and it was really easy finding parking. It is a 40-50 min drive to Tulum/Cancun, which was perfect for us since we planned on exploring both while we were there. The house was huge and was very well maintained. Lots of privacy whether you're a big or small group. We each had our own room with full in-suite bathrooms. The hammocks in each room made for the optimal nap experience. We enjoyed the pool & backyard everyday, it was the perfect way to wind down after a full day of exploring the peninsula. There is a storage room with all the pool/beach equipment you could imagine. The umbrella came in clutch for those hot days at the beach. The wifi was excellent, which usually isn't at the top of my list on a vacation, however my sister had a medical school interview while we were there so this was a huge relief. We had the best time thanks to this house and we can't wait to come back again!

The photos do not do this place justice. The young adults were thrilled!!! All the charm, character and room in this gorgeous HOME! The house was in a very quiet location (well except birds and peacocks, which I love). It is close to the road that takes you pretty much anywhere you want to go. Having a car is helpful, but if you want to just relax and stay in, everything is there for you! There was a splendid bowl of fruit waiting for us. The pool was cleaned every day. There was instant communication with a nearby host for all our needs and general logistic questions even! I loved having the washer/dryer available for drying towels and being able to have a smaller amount of clothing to bring. The most beautiful Airb&B I have ever had the pleasure to stay at.

This house is an absolute dream! We have stayed at plenty of five star properties (Airbnb and hotels) and this was one of the best spots ever! Clean, well situated, private and secure - the host is so friendly, attentive but not intrusive at all. There are MANY grocery stores nearby, la Quinta Avenida and great food everywhere! There is no oven, but there is a great BBQ set up in the gorgeous backyard. We cooked most of our meals there and it was a joy.

The house is beautiful definitely breathtaking. We took a family vacation and it was perfect for the kids since monkeys come and visit. It is also perfect if you plan to visit the Xcaret parks since they are minutes away. It is also about 10 to 15 minutes from 5th Avenue where you will find really good restaurants and souvenirs. Kaeya was very courteous and helpful he suggested some restaurants which we decided to try and the food was delicious. He is really good at communicating and very understanding if have a delay and need to check in a little later. Overall it was a great experience my family and I had a really good time.

Casa Cielo

David

Excellent, 5 years ago

The house is located about 10-15 minutes outside of PDC and at the entrance to all of the parks. One could walk to Xcaret but with the heat and humidity I would recommend driving. The home is large and spacious. I traveled with a group of seven had plenty of room for everyone to be together or separate as needed. It offers three bedrooms, each with it's own private bathroom. There is also a loft for additional space. Kaeya is a great host and very attentive. He is quick to reply and can also provide plenty of suggestions or tips of things to do during your stay. I would absolutely recommend anyone to stay at Casa de Piedra and enjoy a fantastic time!

The house is even more beautiful in person than in the photos, everything is perfect and excellent. We stayed 10 days and visited many places in the Mayan Rivera, but every time I asked my son what he liked the most about the vacation, he always answered the same thing: "La Casa de Piedra". It's a beautiful place which I highly recommend, a quiet, safe, private place. Your host is also a gem, always attentive to any questions or needs. 100% Recommended.

Casa Cielo

Marco

Excellent, 5 years ago

Great place to stay, fits lots of people, and very clean! 3 master bedrooms in the house with an option of a fourth bedroom in the 3rd floor living space. House was amazing and the location even better! Very private neighborhood that is walking distance to Xenses park. Pool is great as the backyard too. Wifi woks amazing everywhere in the house. You even get your occasional visit from the spider monkeys around the area. Just a great and amazing place to stay. The host, Kaeya, is very friendly and responsive, he will help you with anything you may need for your stay. Just overall Greta experience!

Kaeya is an excellent host and his house is a gorgeous piece of art. We stayed for a week and enjoyed our time there. Kaeya was very communicative and responded timely to all of our questions and concerns. Fresh fruit, and bottle of wine, and flowers were all there to welcome us. Some tips, stop at the store on your way in and get spices, oils, water, paper towels, as the kitchen is not well stocked if you plan on cooking meals there. Knives very dull, hard to cut anything, but suggested new ones to host. Kaeya was responsive with getting us a cutting board right away, so I’m sure this matter will be resolved. Kaeya does supply water, but you may want to stop and get bottles as well (he does replenish supply when asking for this). Something to note, it is not close to any city centers. It is definitely in a remote, but safe and gated neighborhood. You can walk to Xcaret and Xenses theme parks from the house, but it is not close to the beaches or restaurants. It is about a 10 min drive to Playa Del Carmen, but about a 50 min drive to Tulum (we thought it was closer to these towns by looking at the map, but this was our error). Pool is nice but shallow (5 feet), so be aware of this. Monkeys apparently do come to the backyard, but we did not know we were to leave fruit (bananas and papaya) up high, and instead had it on the ground (apparently they don’t like ground level fruit lol). So get bananas and put them up on balcony!! Saw lots of iguanas and there are two peacocks in the neighborhood that like to chatter at night ;). Last thing to note, very upstairs bedroom is a thatched roof, very authentic tropical bedroom and not appropriate for kids or for those unsteady on their feet as you have to climb up about 12 feet on a steep ladder. It does get hot and stuffy up there and critters can be heard crawling on roof at night, but to be expected as it is the jungle :). This room has a rooftop shower bathroom which is cool, but if you wake for many bathroom breaks, this is not the room for you. Overall, we had a great time here and would recommend it for anyone wanting an authentic Mexican neighborhood experience.

Host Response

Thank you Trisha, for staying with us. Also i would like to thank you for your feedback.

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