Viviana

Casa LORAS: Jungle Villa w/Pool. Beach Views - Houses for Rent in Uvita, Puntarenas Province, Costa Rica

Uvita

Thank you for sharing your experience. We appreciate your feedback and take all guest comments seriously. We sincerely apologize for the oversight regarding the safe—this was indeed a listing error that has now been corrected. We also appreciate you bringing the termite dust to our attention, which we addressed promptly after your message. Regarding cleanliness, we always strive to provide a spotless environment. Our location in a tropical setting means occasional insects can appear despite our best efforts, which is why we provide clear information about this in our listing description. We also received Multiple messages throughout your stay with Detailed Observations🔍🕵️, and we responded to each one in an effort to address your concerns. We're glad the layout worked well for your family and hope you enjoyed your time in Costa Rica despite these issues. Our goal is continuous improvement, and your feedback helps us achieve that.

Thank you for your review and for acknowledging the beauty of our property. We would like to clarify one important point for future guests: All cameras on the property are fully disclosed, not hidden. They are explicitly listed in our Airbnb listing description, detailed in our digital and printed house manual, and clearly marked with signage throughout the property. They are installed for everyone's safety and monitor only exterior areas. Regarding the WiFi, the issue was reported two days after the failure occurred, on a Saturday, and our technician was on-site Monday at noon to address it. We also want to note that our second internet service at the pool area remained fully functional throughout the weekend, providing an alternative workspace. We sincerely apologize for the hot water inconsistency. As with any remote property, occasional issues can arise, and we appreciate your patience as we work to resolve them. We value your feedback and wish you well. ¡Pura vida!

Thank you very much, come back whenever you like.

We're glad you you enjoyed your stay. It was a pleasure to host you.

Muchas gracias por sus palabras,  vuelvan cuando gusten.