Julian
84% rated 5★
4.8
Since 2016
2016–2026
4.8
Rating breakdown
5
54
4
8
3
1
2
1
1
0
Guest reviews
View allSerena Suites
2 months ago
3.0
For the price we paid, the property is simply not being maintained to an acceptable standard. Throughout our stay, we noticed that the villa is in significant need of maintenance. There is rust in many areas, paint is peeling, several doors do not function properly, and basic amenities such as soap and shampoo were not provided. These are just a few examples of the many maintenance issues we encountered. The final straw was waking up the last morning to water leaking into the bedroom directly onto our electronics. This is not only unacceptable but also raises concerns about the property's upkeep. Overall, our family experience has fallen well below what was advertised and what we reasonably expected for the amount we paid. The pictures do not match the home. I do want to acknowledge that Juan, the staff manager, was excellent. He was professional, helpful, and did his best to assist us.
Andrea
6 months ago
5.0
Everything was amazing! The location is unbeatable, with direct access to the sea—it's a dream. The house is beautiful; it's old but has a 1970s vibe that I love. The furniture, especially in the room I got, was a dream. We had an amazing time. Juan de Dios is the best, as are Alicia and Lalo—everything is better thanks to them ❤️ I already want to go back!!!