Rebeca

Reviews

Superhost

437 total reviews

87% Excellent

437 reviews

4.84

2018–2026

Cleanliness 4.9

Accuracy 4.9

Communication 4.9

Location 4.9

Check-in 4.9

Value 4.8

437 reviews

7BR Luxury Villa in San José

Miranda

Excellent, 3 weeks ago

It looks just like the photos. The spaces are large, so it never feels cramped even when the house is full. The yard is amazing and spacious. The instructions are very clear, from how to get there to the instructions for the accommodation and check-out. If you have any questions, Rebeca is an incredible host who is very kindly attentive to everything and responds quickly. All the guests were satisfied with our stay at Mansión Arenal, and we highly recommend it.

Beautiful place with a lot more potential The property is a villa located, very close to the attractions in La Fortuna . It’s a little bit outdated, but it is a large place. That can fit a lot of people. Very responsive host Beautiful grounds and a big lot ranch style Pros space / location / pool / nice view of arenal volcano on a clear day, specially from the master bedroom balcony . Cons It is outdated, but it’s not a dealbreaker If there is very heavy rain, there is leaks in several areas form the roof and since it’s all tile, it can be a problem if someone slips Specially, by the entrance when you walk in . Just a little bit of TLC this place will be a true Jim in the area .

Nice surroundings. Big house. Very safe. A lot of space for the 14 of us. Tons of room to hang out. Kids loved running around in yard although we lost a few balls over the fence :(. We thought there was an accessible lake and river but it’s on property but not accessible. Place needs upgrades. Washer had pipe and water flew out of place. One dryer stopped working. The bathroom towel hanger wasn’t in place. We couldn’t get safes working. Overall good stay just wasn’t as updated as we would have liked

Host Response

Thank you very much for your review and for highlighting the surroundings, the security, and the space in the house. We are delighted to hear that the children enjoyed the garden 😊. We apologize for any confusion regarding the lake and the river. Although they are part of the private property, at no time are they promoted as accessible areas in the listing. Regarding the safes, one of them had a problem during your stay. As soon as we were notified, we went to check it and coordinated with the technician to have it repaired promptly. The second lockbox was working properly. As for the dryer and washing machine, indeed, an unexpected malfunction did occur. We sent the technician right away, the issue was resolved, and we shared an explanatory video to ensure it operates properly. We appreciate your feedback as they help us continue to improve. We look forward to having the opportunity to welcome you back and provide you with an even better experience.

We stayed for three nights. The group included me, my husband, our five adult children and their partners, so we used all six main bedrooms. The air conditioning in each bedroom was critical and effective. It would have been nice to have A/C in the common TV room but on the last night we figure out we could open the windows and put the ceiling fan on high to make that space comfortable. For our size group, the home worked very well. Just know that it is remote and requires a car to get to stores or places to eat. We rented a vehicle in La Fortuna and used Uber to get to and from the office. Altogether a great stay and certainly better than staying in six hotel rooms.

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