JuanMa

S

Skyler

2 weeks ago

5.0

Juan was a great host and the home was beautiful. We'll certainly visit again.

We ran into a few issues during our stay that were outside of Juan's control, and what really stood out was how responsive, kind, and accommodating he was in helping us. He went above and beyond by moving us to another home, upgrading our stay, and providing a partial refund. We truly appreciated how seriously he took our concerns and how much effort he made to make sure we were comfortable and able to enjoy the rest of our trip. Both homes were absolutely gorgeous and in fantastic locations. Juan handled the situation incredibly well, and his willingness to work with us made all the difference. I would absolutely stay at one of his properties again and highly recommend him as a host.