Casa Luz

Reviews

Superhost

271 total reviews

87% rated 5★

271 reviews

4.85

2017–2026

271 reviews

5BR Villa in Xalapa

Anayanci

Excellent, 3 weeks ago

Everything is excellent. We loved it. It's definitely worth it. They are flexible in terms of schedules, and we will definitely return to this house 💗

5BR Villa in Xalapa

Alberto

Good, 2 months ago

Good house, but It was not cleaned in time because of the previous guests

If you want to go to the dunes, this is definitely the best accommodation. Everything is close by. The house is beautiful, one street from the beach, and the comfort is excellent. We loved it and will definitely continue to request a stay. My children had an incredible time. It's ideal for going with family or friends. The place is super safe and quiet, and the host is super friendly and attentive to everything we requested. The cleanliness is excellent. Thank you so much for so much hospitality. We felt right at home and took care of it like our own home. Thank you so much for everything.

5BR Villa in Xalapa

Abraham

Repeat guest

Excellent, 4 months ago

Very good place. Quiet, safe and in an excellent location. I can't complain because both the host and the cleaning lady were always attentive.

excellent service, attention and kindness from the host, the house is beautiful, just needs a little maintenance, but nothing that affects its beauty and comfort, is like 50mts from the beach, and like a 10 min walk to the dunes, very secure neighborhood, totally recommended if you want to have fun or relax. Also the cleaning personnel is respectful and thorough in their job and recommendations. The experience is totally worth it.

Well, the excrement went out of the bathroom and smelled horrible all day and on the light his house lines burned and we were left without air conditioning and without light on Saturday night there was a part of it and the fans served and they put on a light generator and we had nothing more light for the fans and when dawn the generator burned and we had to leave the house at 8 in the morning. Nothing was very bad. Nothing was worth anything we paid and the extra room we paid for transfer is a shame that they were lending to provide the services of such an inefficient house, we had never had something like this and be careful.

Host Response

It's a shame that your comment tries to be harmful, without being truthful. Previous guests blocked a bathroom in the morning, and as soon as you used it in the afternoon, water spilled. But, if you are honest, you know that as soon as you notified us, we immediately sent someone to repair it and it was fixed. Then, as contingencies happen, unforeseen accidents, already at night, ON THE STREET a transformer OF THE PUBLIC ELECTRICAL NETWORK burned down!!, not the house. An accident on the street. And yes, it affected a line of the house. Fortunately, we are the only house in the area that offers its own light generator. However, that only works for the fans and not the A/C. You wanted to leave at 8am because of the chaos you try to paint in your biased comment.

5BR Villa in Xalapa

Patricia

Excellent, 1 year ago

Extremely nice. My family had a great time, near the Dunes and ATV and racer rentals, the beach is 1 block away, you can walk there without any problems, you can arrive in a 👙 swimsuit, the pool is seasonal and shines at night, it was something that gave us a plus to continue the fun until late with moderate volume. Thank you very much, we will definitely be back.

Casa luz was big and comfortable for all the family members the best part was for sure the pool everyone loved, also it was very close to the beach, the only issue was one of the rooms had problems with the bathroom, the water in the shower didn't have much pressure and came out very weak and there was no hot water, besides that issue everything was very good. Thanks berry much. I will come back for my next vacation and stay at the house if it’s available.

Host Response

It's a shame that every time we asked you if everything was going well in the house, your answer was: “perfect”. If guests don't immediately report what's going on (sometimes they're details that come up between one rental and another), we don't find out. That's why we ask them every day. We have a maintenance person who, when indicated, we send to solve those little details that can affect our rating. Thank you for your stay.

5BR Villa in Xalapa

Alejandra

Good, 1 year ago

The house needs maintenance, especially the entire first floor. The rooms are excellent, clean, comfortable and cool. The pool is very good

Thank you for the stay, it was excellent, the house big , clean, the pool is heated and less than a block away is the beach. Communication was excellent with the host and was even flexible with check-in and check-out. I didn't have time to take care of the beautiful experience I had. The beds are comfortable, the house had a horn and everything you need to have an amazing time. Thank you very much for giving me and my family a nice experience.

5BR Villa in Xalapa

Jorge

Good, 1 year ago

The house is well-maintained. Comfortable beds and pretty easy access. It's 1 block to the beach. We found 4 harmless frogs in the bathrooms, but there was no greater problem about it. In our stay we were out of light due to an electrical problem, but they managed to solve it in a couple of hours. This is a good accommodation option.

5BR Villa in Xalapa

Abraham

Repeat guest

Excellent, 1 year ago

Excellent accommodation with the amenities advertised, excellent service, and great location, pending host, and the very friendly cleaning person. We were all very happy

5BR Villa in Xalapa

Alejandra

Excellent, 2 years ago

We loved the house, with everything you need, fresh rooms, spacious and well laid out house, very nice pool and beach a few steps away. We would definitely come back!

5BR Villa in Xalapa

Alejandra

Excellent, 2 years ago

A very quiet stay for the cleanliness of 10 , the host is always available . All very well 👍

5BR Villa in Xalapa

Daniel

Excellent, 3 years ago

An amazing accommodation for the whole family and with an amazing location. The host was always aware and was very punctual, as was the property too clean. Highly recommended.

5BR Villa in Xalapa

Karla

Excellent, 3 years ago

Just Amazing

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