Juan
Reviews
Superhost48 total reviews
100% Excellent
48 reviews
5.00
2024–2026
Cleanliness 5.0
Accuracy 5.0
Communication 4.9
Location 4.9
Check-in 4.9
Value 4.9
48 reviews
Ort Hillel
Excellent, 4 months ago
The property was amazing and really enjoyable. They had great customer service and was very fast to respond. The house is beutifull and they were very nice with accommodating whatever we needed. Our family loved it!
Arianne
Excellent, 5 months ago
We had a great stay. Very responsive host, booked everything for us. We felt very safe as a group of girls.
Lindsey
Excellent, 5 months ago
Had my bachelorette here & it was amazing! Juan has a beautiful house and the neighborhood was just as beautiful
Hillary
Excellent, 5 months ago
Palmanegra was a beautiful stay for my sister’s bachelorette party. Easily accommodated 11 women in comfort and met all our needs. It was in guarded community and was safe to walk the neighborhood. We would absolutely stay here again! The only thing that could have been better is the concierge that was listed. It was almost impossible to get an answer from them. It took 2+ weeks to get a response when planning the trip, so they ended up being not useful at all. Everything else was as advertised and we would still stay here again. Thanks Juan!
Host Response
Hi Hillary, Thank you so much for your wonderful review! We’re so happy to hear PalmaNegra was the perfect spot for your sister’s bachelorette celebration and that you felt comfortable and safe during your stay. It means a lot that you would stay with us again! We truly appreciate your feedback about the concierge service. They are usually very responsive, but during that time they were experiencing a high volume of inquiries. They did request a phone number to provide quicker communication and avoid email delays. That said, we sincerely apologize for the inconvenience and will continue working to ensure timely responses, even during busy periods. Thank you again for staying with us, we’d love to host you anytime!
Lindsey
Excellent, 6 months ago
Great place for a big group. The backyard gets no sun, but other than that it is perfect!
Host Response
Thank you, Lindsey! So glad you had a great stay. As we get closer to spring and summer, the backyard receives more direct sunlight as the sun’s position changes seasonally. Hope to welcome you back soon!
Chris
Excellent, 7 months ago
The stay was wonderful. Very safe and super clean. Precisely as described and a beyond awesome house. Cant wait to go back. Host was super responsive and super cool.
Keri
Excellent, 8 months ago
My family of six loved this house. It’s in a great location, it felt very safe, the house was beautiful and we loved the daily cleaning by Juana. The only thing was that we wish we could have used the pool - it was too cold to use in December. Other than that, definitely worth the money and loved our stay!
Hadar
Excellent, 10 months ago
We had an absolutely fantastic stay at this Airbnb in Tulum! The host’s communication was top-notch, and the services were beyond great. Their concierge helped us plan a private chef experience, and they even arranged fun extras like getting a piñata for our group. The place itself was spotless, felt super safe, and was just perfect for a group getaway. We really enjoyed our time there and would definitely recommend it!
Aysia
Excellent, 10 months ago
Juan’s house was exactly as described, pictures does not do this place justice. Very quiet community, not far from a few restaurants and with the address Juan provided we had zero issues with our driver finding it. My friends and I loved this place and will definitely be back! Thanks Juan 🫶🏽
Naayaab
Excellent, 11 months ago
Amazing host! Couldn’t have had a better better bachelorette!! Highly recommend! Concierge was also amazing!!!
Jordan
Excellent, 1 year ago
I booked this place for my bachelorette party. It was 12 of us there. So much room and space for everyone. The outside was so nice in the back with the pool and cute. The front and home itself felt very protected and secure. Inside the home was just modern & beautiful. Juan was responsive and helpful. He works with a concierge group that helped to coordinate all activities mt Maid of honor planned! Some of the amazing activities booked through them we would rec are private transportation vans for airport and all activities, they did balloons/decor before your arrival, private chef dinner 1 night, Marg bar and bartender one day at airbnb, visited a cenote, and booked a yacht day our final day w food and beverages provided! Ahhh it was so amazing and fun. All of us had the best time!
Esteffany
Excellent, 1 year ago
Beautiful home and spacious! The staff was also very helpful :)
Summer
Excellent, 1 year ago
Amazing place to celebrate my 30th bday! Juan and the concierge service were super helpful and our maid was incredible. We loved this place and didn’t want to leave!
Kiara
Excellent, 1 year ago
Juan was amazing and our stay was lovely?
Tanner
Excellent, 1 year ago
Maid service is such a life saver. Juan was super communicative and helpful!