Juan

Reviews

Superhost

48 total reviews

100% Excellent

48 reviews

5.00

2024–2026

Cleanliness 5.0

Accuracy 5.0

Communication 4.9

Location 4.9

Check-in 4.9

Value 4.9

48 reviews

5BR Luxury Villa in Tulum

Ort Hillel

Excellent, 4 months ago

The property was amazing and really enjoyable. They had great customer service and was very fast to respond. The house is beutifull and they were very nice with accommodating whatever we needed. Our family loved it!

Palmanegra was a beautiful stay for my sister’s bachelorette party. Easily accommodated 11 women in comfort and met all our needs. It was in guarded community and was safe to walk the neighborhood. We would absolutely stay here again! The only thing that could have been better is the concierge that was listed. It was almost impossible to get an answer from them. It took 2+ weeks to get a response when planning the trip, so they ended up being not useful at all. Everything else was as advertised and we would still stay here again. Thanks Juan!

Host Response

Hi Hillary, Thank you so much for your wonderful review! We’re so happy to hear PalmaNegra was the perfect spot for your sister’s bachelorette celebration and that you felt comfortable and safe during your stay. It means a lot that you would stay with us again! We truly appreciate your feedback about the concierge service. They are usually very responsive, but during that time they were experiencing a high volume of inquiries. They did request a phone number to provide quicker communication and avoid email delays. That said, we sincerely apologize for the inconvenience and will continue working to ensure timely responses, even during busy periods. Thank you again for staying with us, we’d love to host you anytime!

5BR Luxury Villa in Tulum

Lindsey

Excellent, 6 months ago

Great place for a big group. The backyard gets no sun, but other than that it is perfect!

Host Response

Thank you, Lindsey! So glad you had a great stay. As we get closer to spring and summer, the backyard receives more direct sunlight as the sun’s position changes seasonally. Hope to welcome you back soon!

We had an absolutely fantastic stay at this Airbnb in Tulum! The host’s communication was top-notch, and the services were beyond great. Their concierge helped us plan a private chef experience, and they even arranged fun extras like getting a piñata for our group. The place itself was spotless, felt super safe, and was just perfect for a group getaway. We really enjoyed our time there and would definitely recommend it!

I booked this place for my bachelorette party. It was 12 of us there. So much room and space for everyone. The outside was so nice in the back with the pool and cute. The front and home itself felt very protected and secure. Inside the home was just modern & beautiful. Juan was responsive and helpful. He works with a concierge group that helped to coordinate all activities mt Maid of honor planned! Some of the amazing activities booked through them we would rec are private transportation vans for airport and all activities, they did balloons/decor before your arrival, private chef dinner 1 night, Marg bar and bartender one day at airbnb, visited a cenote, and booked a yacht day our final day w food and beverages provided! Ahhh it was so amazing and fun. All of us had the best time!

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