Lorenzo

Reviews

Superhost

198 total reviews

90% rated 5★

198 reviews

4.87

2017–2026

198 reviews

7BR Villa in Tepoztlán

Juan

Excellent, 2 weeks ago

A great place to spend the weekend with friends or family. Having the lake nearby makes it an incredible experience, with lots of activities

Excellent accommodation. It felt clean and like home. The area is very quiet and the staff were always attentive and friendly, and they also suggested activities for us to do. We would definitely stay at this house again. It is huge and has many rooms, ideal for groups and large families. It is important to note that there are many steps, so it is not recommended for people with reduced mobility. Lorenzo always kept in touch. He was friendly and approachable.

7BR Villa in Tepoztlán

Ely

Repeat guest

Excellent, 2 months ago

We loved the house. Good service, a 10 for cleanliness, and the service from the support staff was excellent. The only thing missing in the house is more lighting in the dining room, since the existing lighting is very dim.

Everything was great, the staff was attentive, and it was easy to get there. Only if you take into account that there are a lot of stairs.

Host Response

Hello, that's correct. The property has a lot of stairs, and that is clearly stated in the listing description. Therefore, in the future, I recommend that you read the entire description of the property you choose or are considering renting before lowering your rating for something that was stated in the description in the first place. Please remember that the direct employment of at least 4 people depends on this property.

The stay was most enjoyable; the location was perfect for us; the house was in excellent condition; the pool, the living room, the pool table, the lake—everything was excellent. And Antonio, the house manager, and the cleaning staff helped us with everything we needed and were very kind. Just as the other reviews say, keep in mind that there are several flights of stairs to climb. In our case, we were all in good physical condition, so it wasn’t a problem.

7BR Villa in Tepoztlán

Juan

Excellent, 7 months ago

The house is impeccable, Antonio and the Team that supports him inside the house are super friendly, attentive, honest, relaxed. They give a lot of confidence, we felt guided and supported at all times. Ten out of ten, everything was impeccable and detailed. If it's important that you consider the stairs, there are several. However, this is clarified by other reviews and the same host. Then there shouldn't be a problem. But I'm definitely coming back to this place.

First of all, the destination, facilities and service are real and my fear was that it could be a fraud. It is the first time that I have booked on this platform. Beautiful, clean and tidy house, good service and the attention and service of the cleaning people is a great plus. The only thing missing is that the house has many stairs, like 50 to 60, so people with disabilities or definite inconveniences could not stay. Another inconvenience is that the doorbell is not heard, and even less in the pool area. The inconveniences that may arise are solved. very grateful and happy with the experience in the very nice house and great service

Host Response

Hello Lorena, indeed the house has many stairs as mentioned in the description of the house, you also have to understand that the house has 1200 m2 built and it is reasonable that the doorbell is not heard everywhere, and even more so if there is music, thank you for your preference

The service with Lorenzo and Antonio, who supported us in the house, along with their team, was very good, their response was always quick and they tried to make our stay even more pleasant, apart from being super friendly. The house is much better than in the photos, it has everything you need to have a great weekend, it is very large and they certainly keep everything in excellent condition. The patio is very nice, spacious, with a giant pool and a beautiful view. For the same reason that it is a house on the shore of the lake and it is very large, it has many stairs. There are all kinds of spaces in the house to be with your family. We were very happy with our stay at Teques house, it is totally worth it in quality-price, and we will definitely return :) 1000/10 for the service, they cook very well and we really appreciate the availability and kindness they had!!

7BR Villa in Tepoztlán

Ely

Repeat guest

Excellent, 1 year ago

The house is in very good condition, the only thing missing was keeping the water in the boiler warmer, because even though the thermometer read 30 degrees, the pool water felt cold; there was a lack of cleaning in rags and kitchen scouring pads; the bedding and pool towels were excellent, clean, we consider them to be minimal details. Overall everything excellent.

7BR Villa in Tepoztlán

Oscar

Repeat guest

Excellent, 1 year ago

An excellent choice for a stay, great service from Lorenzo and his team. We'll definitely be back soon.

A beautiful, clean and large house, the pool was always at a warm temperature, there are many stairs so if you go with older people you should consider it, although I went with all my family, including my grandmother, and it was fine since we chose the rooms downstairs and it is more accessible, if you go you will not regret it, it is a house that is really worth it; the attention that Antonio and the other person who helps are excellent, we were really very comfortable.

7BR Villa in Tepoztlán

Andrea

Excellent, 2 years ago

Great place to spend the weekend with friends

The house is incredible , the location was very good and the service was very good from the arrival , the managers were always looking out for us. The food they helped us prepare very rich and the pool was always in a good temperature. We would have liked to have a little more loudness in the speakers but totally acceptable. The bedrooms have their own bathrooms. The only bad thing is that it is too many stairs and it is a little tired to take to the rooms that are up , but the privacy is appreciated. I would definitely go back to this home

We loved the house!! It's huge and the 7 rooms are very spacious. It has everything the ad says. The people included in the cost of the booking are very helpful and kind. They helped us unload things and did us the favor of cooking and cleaning the common areas. Because of them, it's totally worth the cost. We will definitely be back. We had a good time in the pool area The pool has an ideal temperature for the heat, and it helps a lot that it has a huge umbrella that covers it during peak sun hours, so you can still enjoy the water. The only drawback is that the house has speakers for the pool and at a certain time (the first day we couldn't connect after 10 pm) and the second day we couldn't control the volume at night. We wanted to turn it down because it's set to maximum and we couldn't. You can't get into the lake that easily because it doesn't have stairs to climb in. But if you manage it, you can do it.

Super good communication from Lorenzo and the people who help you at the house. You have access to the lake and you can swim safely. The house has a lot of stairs, so keep in mind that it could be difficult for someone with limited mobility. All rooms have a bathroom. There is a shared bathroom and one in the pool area, which is very helpful for the large number of people who can stay. I recommend it for Being able to have a good time with your family and/or friends

The facilities and cleanliness are impeccable, the staff that supports you with service are very helpful and friendly, the pool is super nice, the rules may seem very strict but nothing that can't be followed without detracting from the quality of the stay. Our visit was very comfortable and pleasant. It would be great if the air conditioning were added to the dining area and kitchen. Everything else is highly recommended.

Good, but there are plenty of things to improve such as internet service, TVs in bedrooms, attention to people included, pool cleaning.

Host Response

We are sorry that your stay was not perfect. Regarding the internet service, we would like to inform you that we have the only service that reaches the area because, as everyone knows, the lake is isolated in the state of Morelos. Regarding the cleaning of the pool, as you were told in your accommodation, at least 8 hours are required to put the chemicals and even more after you were smoking inside the pool, but you never left the pool without occupying it, and the service people are only there from 9 to 6. As for the televisions, they are the same ones that are published in the photos. We understand that most people always want bigger televisions, but you also have to understand that it is a weekend house in which you are almost never in the rooms.

Very nice house, very large, with 7 bedrooms, each with a bathroom. Spectacular lake view with the pool at the shore. The pool has a heater and very nice lighting. The Wi-Fi is very good. The house has speakers to play music at a good volume. The service staff cooks well and very tasty food, however, they are not very helpful. They just cook and clean. I would suggest that they be more attentive and provide a little more support. A great option for a weekend in Teques.

Host Response

We are very sorry that you were not served as all our guests deserve by the 4 service people. In the future, and to provide better service, we would love for you to let us and AIRBNB customer service know that you will have two evening events during your two-night stay, in order to have more staff to clean the event area, and thus not detract from the attention you deserve, for cleaning the garden and pool, in the morning hours due to the same events.

7BR Villa in Tepoztlán

Omar

Excellent, 3 years ago

The house is very functional and spacious, and in good condition.

7BR Villa in Tepoztlán

Héctor

Excellent, 4 years ago

Communication with Lorenzo is always smooth and clear. The house has become one of my favorite destinations, we have already washed it 3 times. Great experience always!

7BR Villa in Tepoztlán

Karen

Repeat guest

Good, 4 years ago

Very spacious and lakeside house. Very comfortable

7BR Villa in Tepoztlán

Andrea

Excellent, 4 years ago

Everything was very good. The house was very clean and spacious, comfortable for large groups. We had a great time. They took good care of us, and everything was great.

7BR Villa in Tepoztlán

Ana

Excellent, 4 years ago

Very kind of you! Their strict rules but thanks to them the house is spotless!

7BR Villa in Tepoztlán

Hector

Excellent, 4 years ago

Very large and beautiful house. Definitely a place to have a good time, and you're super well taken care of inside the house. Excellent service.

7BR Villa in Tepoztlán

Andrea

Excellent, 4 years ago

Everything was excellent!! The house was very nice and comfortable, the view was beautiful, and the pool was amazing. We had a great time! We would definitely come back.

7BR Villa in Tepoztlán

Alejandro

Excellent, 4 years ago

We had a great time! Definitely a very good option in Teques! Thank you very much for your hospitality

7BR Villa in Tepoztlán

Eduardo

Excellent, 4 years ago

An excellent place to rest and relax, the support provided by the service people makes the stay more pleasant and simple, highly recommended. Excellent communication between the host and the people in charge.

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