Héctor José

Reviews

Superhost

93 total reviews

85% rated 5★

93 reviews

4.78

2023–2026

Cleanliness 4.9

Accuracy 4.8

Communication 4.8

Location 4.8

Check-in 4.7

Value 4.8

93 reviews

La Amada

Ronald

Good, 3 months ago

This was our second stay at La Amada. Our first visit with Araceli was outstanding. This stay with Hector had some communication and maintenance issues I hope are taken as constructive feedback. Upon arrival, the front desk had not been notified of our check-in, and we received no advance check-in instructions. Traveling with our young granddaughter, we waited outside until Hector answered our call and then showed up, which we appreciated. The condo's location, beds, washer/dryer, and air conditioning were excellent. However, several light bulbs were out, the TV had no usable local or subscription stations, the kitchen had a worn dish holder and utensil holder, one bedroom outlet contained part of a broken plug, a bathroom towel holder was broken, one shower drained poorly, and a bedroom ceiling fan was noisy. The real danger is the mismatched coffee maker and pot! We never requested a partial refund or mentioned these issues during our stay because we wanted to enjoy our vacation.

The apartment is just as described in the listing. There was always a quick response to our requests. La Amada has a very good beach and a club with a restaurant and delicious food. We went as a family and we would definitely love to return.

We were in Cancun for a wedding at another resort. Hector’s place was perfect for my husband & myself with our 3 adult/married kids. The resort is quiet with a great pool and beach access. My son in law worked out daily at the gym. The connivence store had some basics then we used Uber eats for more breakfast staples. The restaurant on the property is reasonably priced with good, clean food - watermelon juice, granola/yogurt parfait, shrimp tacos, Baja tacos, salmon, steak all good with fresh veggies. We hadn’t been to Cancun in 35 years and it’s really grown. One thing guest should know is to enter any resort there is high security. Have your passport to enter and leave. Our only issue was when we arrived at the first security point they said our air BnB wasn’t at the location. We lost wifi and the map app kept directing us to a service entrance. That was the only complication. Everything else fantastic!

Before booking 30 nights, we checked with the admin that there would be no construction during our stay. We were told no. The neighboring house was under construction. We spent our vacation to the sound of saws and hammers. We're settling in. There are no towels, no soap, no hangers. In none of the three kitchens (because this house is actually 3 apartments) there were no table linen, dish towels, not even a corkscrew. The washing machine for clothes only washed with boiling water; a toilet had to be repaired twice and many other details. A pump gave way and completely flooded the 2nd floor. Trouble cleaning, washing, drying the carpet and replacing, a week later. At the same time, the central air conditioning died and was never repaired. Water damage in a bathroom required the replacement of a defective faucet. In short, a lot of bad luck and irritants because this house lacks love and basic maintenance.

Host Response

Thank you for your stay and for acknowledging Carlos' support during your visit. During this period there were some unusual technical incidents that were addressed as they were reported, keeping the house in operation throughout the stay. Several of the points mentioned have already been reviewed and corrected as part of our ongoing maintenance, as our goal is to always offer a comfortable and reliable experience to our guests.

Hello! The house is very well located. It is very comfortable for large groups although it does not have many spaces to share and enjoy all together. Ideal for large families where everyone eats in their own kitchen without sharing the table. The person in charge of cleaning was not available on the dates we went. And no one met us when we arrived. It's ideal in such a large house that someone explains basic things about the operation and organization. The house has a golf cart that was spectacular for teenagers as well as bicycles. There was a lot of equipment missing to eat together. Fountain, tupperware, pots, dishes, etc. Very safe and a pleasant natural environment. It doesn't have good wifi. There are no recommendations on where to eat, where to go, etc. You can always leave something printed.

La Amada

Daniel

Excellent, 11 months ago

Great host , did what he said he was going to do

The house is very beautiful and the whole residential complex where it is located, you can go for a walk in peace. It is also very close to the beach and you can get there using the golf carts that move around the residential complex. Also highly recommended if you bring a car to go to the beach that is in the village of Akumal, super beautiful!!! At the beginning it was difficult for us to find a place to eat, but after the second day, when walking around the residential complex, we saw many options for restaurants that are very good and delicious.

The pictures show being on the beach. It is on the other side of the HWY but with access to the house golf cart itwas super nice and easy access to get to Kay Beach. Absolutely loved playing the golf course. Hands down best course in Mexico. Would be a place I would bring my family and enjoy peace in the jungle. If you stay here make sure you have a vehicle. Finding a cab in the area is impossible. We went to Tulum one day and got a couple cab drivers numbers and we were able to call them. It is about $50 to Tulum and late nights $100-$150 back. Only thing I didn’t like was the beds were pretty hard.

La Amada was such an amazing place to be with family! We had plenty of room throughout the house and loved that the dining table was outside and that the sliding doors could open all the way through making the space a lot bigger and enjoyable. We were given assigned beach towels that helped a lot!! The Kitchen was very useful as we made great use of it as well! Loved the location as it has easy access to their pool and the most gorgeous and peaceful beach! The beach was not crowded and just perfect for our babies! Downside is that no family or friends are allowed to visit at any time. Overall we would highly recommend this place and we will be certain to come back here! Such a gorgeous property and experience!

We had a lovely week of vacation in La Amada! We were 4 adults and 5 children. The accommodation is very spacious, comfortable and well-equipped. The building contains an elevator, is in front of the beach and pools! There are beach towels and a cart that made it easier for us to get around the beach. The complex includes a convenience store, Starbuck, and a delicious restaurant. The beach is wide and very clean. There is the option to book kayaks, paddle board, balloons and snorkeling equipment for free. The grocery store is a 15-minute drive away. We rented a vehicle and used the indoor parking at our disposal. We would recommend this listing! It was a favorite!! Thanks to Hector for his excellent service

Unfortunately, our stay did not reflect a luxury experience.We encountered several inconveniences that made our stay uncomfortable.The co-host tried to fix them however they were not fully addressed.We experienced problems with the water temperature, electricity and internet.We were given only 1 washcloth and only 2 hand towels for a party of 9.Our request for sufficient towels was denied.We were advised to use the laundry facilities, but the washing machine was small, and the dryer was insufficient, leaving us with damp clothes.We carried damp/wet beach towels around as only one per guest is provided for the whole duration of your stay, same as for personal use.We had to wash all the kitchen utensils as some were dirty.The code to enter into the building was not provided in the checkin instructions. Very challenging to get uber or taxis for large parties. Severe floods in the area when raining. Beach club was clean, the beach is safe and beautiful.We left the unit clean free of trash.

Host Response

A toda la comunidad: Desde el inicio, observamos que hubo una actitud de buscar detalles negativos en la experiencia. A pesar de ello, trabajamos diligentemente para resolver cada situación que se presentó. Agua caliente: No hemos tenido problemas previos con la temperatura del agua. Sin embargo, enviamos a un plomero de inmediato, quien al salir dejó los baños funcionando con agua caliente. Electricidad e internet: La interrupción de la electricidad se resolvió en menos de una hora, y también el servicio de internet. Toallas: Siempre dejamos al menos una toalla de baño y una de alberca por persona. En este caso, se nos solicitaron 20 toallas adicionales de baño y alberca, lo cual excede lo que regularmente proporcionamos. Además, no recibimos comentarios específicos sobre las toallas de mano. Utensilios de cocina: Se verificó que los utensilios de cocina estaban limpios antes de la llegada del grupo. Código de acceso: El código de acceso al edificio fue proporcionado en el momento de su llegada, por lo que no entendemos la queja al respecto. Taxis: Siempre estamos dispuestos a ayudar con transporte si se nos solicita. Sin embargo, no fuimos informados de esta necesidad durante su estancia. Cabe mencionar que a su salida, solicitaron más del 50% de reembolso y no pudimos establecer comunicación efectiva con ellos para dialogar. Aunque nos esforzamos en atender y corregir las situaciones reportadas, siempre ofrecemos disculpas sinceras por cualquier inconveniente real que pueda haber ocurrido. Agradecemos a la comunidad por permitirnos aclarar este incidente.

The place is incredible when you are traveling with large groups. Very spacious, clean, great location. No need to leave the residential area because it has everything. The children were fascinated. The pictures are what it is. It's a little hard to find the house the first time but the views are definitely amazing. Very safe. The host is very friendly and always attentive to needs. We are missing days to enjoy all the amenities and areas available. Definitely 100% recommended. We will be back next year.

Hector's place is exactly as described and seen in the photos. It is a house with great independence, rooms each with its bathroom, it is very comfortable, with ample space and very clean. In addition, the surroundings are very nice, the beach club and the beach you can go to in golf carts is very nice. Close to xcaret, tulum and a few cute cenotes! It could have a larger endowment for the kitchen, especially when they are large families like ours, check the internet because it fails quite a lot and a greater number of pillows! We had an amazing time during our days at this house, we would definitely come back! Thank you Hector

Casa Ich-Wenej

Nicole

Excellent, 2 years ago

Our 4 families of 4 stayed in Hector’s beautiful home. The space was huge and well accommodated all the adults and children in our group. It is really 3 connected apartments. The adults had the living room on the first floor and the kids had the living room upstairs. We can’t recommend Hectors place enough. Fabulous space for larger groups, clean and comfortable. Great outdoor space for grilling and kids playing in the pool.

Overall a very good experience, the host was very quick to respond and easy to contact with any needs. There is only one restaurant at the resort so you may want to have a chef come like we did to prepare meals or rent a car so you can easily go to other restaurants in the area. Beautiful location, the resort is great. Make sure you find the rooftop pool at the main building, it’s quiet and beautiful.

Host Response

We really appreciate your comments Eric. We hope to host you soon again!

Hector was a terrific host - extremely responsive and helpful. The property housed our two families of 10 very well. The outdoor patios were wonderful to have. Helpful notes to future guests: - The condo is part of a larger gated property. It felt extremely safe. There was a code for our building and a code for our condo. - La Armada has facial recognition to access other buildings, pools, and amenities. Be sure to stop in the main building for photos to gain access at the start of your stay. - The front desk and security have hours from 7 or 8 am - 5 pm typically. Something to keep in mind if you want sport court amenities. - There was 1 onsite restaurant and 1 convenience store. - Uber worked well for food delivery and for rides. (a trip to the Ultramar ferry varies on time of day, but was around MX$130) - For chefs, pantry items like spices, were limited. - Do not hang things to dry on the patio railings - it's against property rules.

Host Response

We really appreciate your comments Libby. We hope to host you soon again!

This place is amazing and the host Hector is even more amazing by being extremely helpful and providing recommendations! The place looks even better in person and was ideal for my fiancé 35th birthday as I was able to invite 7 of her friends and we all felt comfortable with plenty of space and room for each couple to have there own room and kitchen, was pretty much like 3 condos in one so great for groups who all want to be together as I always think trips are funnier when the entire group can be under one roof!

La Amada

Alejandro

Excellent, 2 years ago

Great place to stay!!!

Host Response

Muchas gracias por tus comentarios Alejandro. Siempre serán bienvenidos!

La Amada

Fernando

Good, 2 years ago

Very spacious apartment, very nice, the beach, as shown in pictures, the only detail is that we were charged for some bracelets at the beginning that they had not indicated to us.

Host Response

Hola Fernando, Gracias por tu comentario. De hecho si se menciona en la descripción del anuncio y a partir de 2024 lo estamos eliminando. Saludos!

WOW- AMAZING. Pictures don’t do it justice. We rented out the entire place A,B and PH sub-apartments. Amazing house, cleaning crew drops by every day right before you head out for the day. The only thing to note is you will need to have transportation to move around Tulum Playa del Carmen and other beaches and Cenotes. Hector is super responsive helped us with cribs for the babies, and everything was amazing. Great AC, kitchen is small but does the job. Only small note is not a lot of TVs yet, the house is brand new so I can only imagine that eventually there will be TVs in each room. But we used the main one in the living room downstairs. Thank you Hector and staff for an amazing experience! Hands down the best house we have ever visited with Airbnb in the last 10 years or so on the platform! WOW.

Host Response

We really appreciate your comments Jose! You are very welcome any time you come back!

The place is huge with plenty of room. New building although parts of it leaked when it rained and some bits feel unfinished. Kitchen utensils were a bit lacking. Washer dryer worked perfectly. Beds are 3/5 comfortable. The area is quiet, on the west side of the highway in tulum country club. Walk to Kay beach club (closest beach) is 2km so we drove or ran there. Lots of empty lots nearby meaning no noisy neighbors. Hector is quite responsive.

It is only a little far from the beach if you plan to bring children since it is a 30-minute walk, but the problem is that it is quite around 2.2 km but it is worth doing the tour, but this is the option to take some carts only that are not very clear from which you can take, since some are for the exclusive use of the residents and others for the hotel area. It's worth mentioning that they are still very friendly and helpful at all times if they ask for information. Our experience was very nice and we hope to return someday. I personally suggest bringing a CAR 🚘 since everything was made easy because the supermarkets are 25 to 30 minutes from the place. Hector advised us at all times and was on the lookout and made our stay more satisfying.

Casa Ich-Wenej

Rodrigo

Excellent, 3 years ago

Very nice house, very spacious and complete, half an hour from Tulum.

Casa Ich-Wenej

Geraldine

Excellent, 3 years ago

My family and I were delighted with the place and the house, everything spotless. Quiet, safe, close to Tulum, Playa del Carmen, among other very nice places. We would love to come back sometime to this stay, we were happy. Hector is very friendly and always willing to help and give an amazing stay, excellent host.

Host Response

Gracias por quedarse con nosotros. Los esperamos pronto!!

Our days in the lodging were very rich. The house is perfectly located. We were able to grill in their outdoor barbecue and cook without a problem. It has everything you need to eat and live together as a family. And they answered our doubts at all times! I highly recommend it. A perfect house to gather with all your family or friends.

Host Response

Muchas gracias por haberse hospedado con nosotros Patricia. Ojalá vuelvan pronto!

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