Celina

The location is lovely and the property has potential, but our overall experience didn’t meet expectations. During our stay, communication with the property manager was smooth and attentive, which we appreciated. However, several important amenities were either missing or not working properly. There was no TV or microwave, the fridge was very small and unfortunately not functioning, and the pool was not well maintained—it had a lot of frogs and didn’t feel clean. These issues impacted our ability to fully enjoy and relax during our stay. After our departure, I reached out to the host to request a partial refund, but the response felt more like an attempt to avoid responsibility rather than an effort to resolve the situation. A late check-out was offered, but it didn’t really compensate for the inconvenience. With more attention to detail and guest care, this place could offer a much better experience.

Celina has an awesome property manager, Marina, who answered all of our questions and requests quickly. She even got us groceries that we had requested prior to arrival! The rooms were well air conditioned and beautifully decorated. We also enjoyed the pool and the beautiful surrounding. The town of Playa Negra itself was wonderful- we enjoyed the beach and nearby restaurants! While we loved the house in general, we had a lot of problems with the hot water. Half of the house only had cold water in the showers and the pressure was very low. We ended up only using the showers on one side of the house. The living room and kitchen had no air conditioning but it was ok bc of the breeze that came through!