Ale

Reviews

Superhost

235 total reviews

91% rated 5★

235 reviews

4.90

2018–2026

235 reviews

6BR Villa in Cuernavaca

Edgar

Excellent, 1 month ago

A very spacious, pleasant and very well-equipped house. Everything you need to have a great time.

Very spacious and beautiful house. The pool is great, and the large dining room is a bonus that adds a lot of value, since it's difficult to find houses with large dining rooms. Definitely a recommended house, and I hope to come back again. I had 2 small issues that were resolved. First, one of the 3 huts had a light bulb that wasn't working in the bathroom. I reported it on Friday night and they went to change it on Saturday morning. The second time, in another hut, the water was pooling in the shower. I used the bathroom pump to fix it. I also mentioned this to the gentleman who came to fix the light so that they would take care of that detail. Overall, the house is really good.

6BR Villa in Cuernavaca

Julio

Excellent, 7 months ago

It is a very pleasant, comfortable stay and I would definitely recommend it. It's as shown in the photos and matches 100% The host is very friendly and attentive to questions!

Our stay was very pleasant, Ale's house is very nice. We stayed three days and although it rained, the pool water was kept at a very good temperature with the boiler (it is well worth paying for its use). Ale is always attentive, we felt right at home. The private area is very quiet and close to a shopping center. The barbecue area is perfect for spending time together. We hope to return soon. Thank you very much Ale!

The place is beautiful—modern, clean, stylish, and even nicer than the pictures. We really enjoyed our stay and would definitely return. That said, a few things could be improved. The pool heating system was confusing: although we paid for all days, the temperature varied and we never knew exactly when it would be warm. The outdoor lights also run automatically, turning on early and staying on late; since the bedrooms don’t have blackout blinds, it made sleeping difficult. Finally, the jacuzzi instructions were unclear and seemed outdated, with a button missing. Clearer guidance for these amenities would make the experience even better.

6BR Villa in Cuernavaca

Angel

Repeat guest

Excellent, 1 year ago

It's a great stay, highly recommended

6BR Villa in Cuernavaca

Alejandra

Excellent, 1 year ago

Everything was good, Ale was always in touch and waiting for our arrival

Loved the house! As soon as you enter, you can see the large green area. The pool and jacuzzi are perfect. We loved that, despite being all together, everyone has privacy in their own little house. Having 3 bathrooms is a super plus. The barbecue area is amazing for eating together, talking. We paid for the boiler for 2 days and the water was perfect! It rained at night, but just as we paid for it, it felt warm. You have a lot of things nearby, super, Oxxo. The parking area is very large. The lady who welcomes you is very nice and explains everything. 10/10, I will definitely return!

6BR Villa in Cuernavaca

Yanin

Repeat guest

Excellent, 1 year ago

Excellent place very clean as described. Internet great for work.

I had a wonderful experience at this Airbnb in Cuernavaca. The stay was very comfortable and cozy, with all the necessary amenities to enjoy a few days of rest. The location is perfect, quiet but close to everything you need. What really made the difference was the host, Ale, who was always attentive and willing to help at all times, making sure my stay was as pleasant as possible. I would definitely stay here again. I recommend 100%!

The accommodation is very good and is as described with the listing, there are only 2 watchouts: - The cellular reception within the area is not very good, so I recommend that they connect to the wi-fi at all times - We pay for the boiler, this one has a price per day but on the second day it didn't come on despite communicating that it was off

Host Response

Hello Diego! Thank you for choosing us! I would like to clarify that the boiler if it took the two days they paid for. We reviewed the conversation with you and on the second day they asked us almost at 1 am to keep the boiler on, unfortunately at that time the pool can no longer stay on both for the gas consumption and the noise for the neighbors. Regards.

6BR Villa in Cuernavaca

Ivan

OK, 1 year ago

I give us the key a lady without explaining any details of the house, pay 1800 pesos for the boiler to take off, it was not enough because they turned off the wing 4 pm, when I requested the boiler would be turned on to Ale. I replied that it was not possible because it was a gas sink to leave it on all day(you were 4 pm) on the last day already nor the water filters and filled with pool activated, in particular I was going through the pool, I pay for enjoying warm water at least, it was not possible, to enjoy the pool, zero answers to the doubts I had, and much less solutions, I would not go again

Host Response

I am very sorry that your experience was not as expected and I appreciate you sharing your feedback. I want to clarify that the person in charge of handing over the keys that day had a problem and had to receive them by a person who does not have the necessary experience. However, I was attentive at all times to clarify any questions. As for the boiler issue, it is kept active according to energy efficiency policies, it is turned on early and turned off at 8 p.m. to avoid gas waste. No day is off at 4:00, you can read all our reviews and all guests are happy with the temperature and duration of the same. We're sorry you didn't have a completely satisfying experience, and we wish you all the best on your future trips.

6BR Villa in Cuernavaca

Daniela

Excellent, 2 years ago

Everything amazing, the communication, the space. Thank you

The place is nice, large fully equipped. The rooms are comfortable and the decor is nice, there is an extra charge for using the pool boiler. And some rooms have very dim lights and are a little dark during the day. There were several ants in the bathroom and kitchen but they were small and did not bother but it is good to take into account because of the food issue. We would definitely stay here again ☀️

6BR Villa in Cuernavaca

Julio

Repeat guest

Excellent, 2 years ago

By far one of the best options for a very good weekend in Cuernavaca, the attention of each space in the house impeccable and the extraordinary customer service, highly recommended!!!

Ale's house is beautiful. Ideal for large families as it provides many spaces to enjoy very comfortable. Mary the lady who welcomes you and helps is extremely helpful and friendly. The house is well equipped and comes with everything you need to enjoy, as detailed in the description. The pool boiler is highly recommended and worked perfect. The house is mega pet friendly so dogs can enjoy big. The house is located in a very quiet area, which is perceived safe and has many shops nearby and many services at home which gives it a great plus. Finally, communication with Ale was always prompt and attentive. She was always aware of any needs we had and always supported us with what we needed. Great host.

Our stay was excellent. The location is in a nice, quiet area; there was a Walmart Express very close by. The welcome from Mary was very good. The house is beautiful. The facilities are well maintained, and it has everything you need. The 3 villas are very nice, and it's perfect when you're traveling with several people but still want privacy. I highly recommend paying for the pool heater service. I would definitely come back. Thank you for everything. We had no inconvenience.

6BR Villa in Cuernavaca

Sergio

Good, 2 years ago

We had a great time. The house met Ale's expectations and always attentive five stars ⭐️

We had a good experience at the accommodation, a really good area (residential) 5 mins walk from the supermarket and close to Río Mayo street, which has several places and facilities within reach. Good layout of the house, the only thing I think is that it needs air conditioning inside and better furniture for the outside, other than that everything is fine. Ale was attentive to us and was very kind.

Host Response

Hi Fer! Thanks for your feedback! The outdoor furniture between the sun and the rains deteriorates quickly but we just changed it to meet the quality customers deserve, thank you for helping us improve :) We look forward to seeing you again

6BR Villa in Cuernavaca

Angel

Repeat guest

Excellent, 3 years ago

Awesome, spotless house as usual.

6BR Villa in Cuernavaca

Gabriela

Excellent, 3 years ago

The house is very nice, large and comfortable. We didn't have a problem. The only thing I don't love is the cameras in the garden but I would still come back because the place is great for a nice vacation.

6BR Villa in Cuernavaca

Sergio

Repeat guest

Excellent, 3 years ago

We have visited the house on several occasions, and we always plan to come back. Thank you.

6BR Villa in Cuernavaca

Veronica

Good, 3 years ago

Very nice house, well located and very clean. Yes, I think it's very important that they install A/C, because it was truly hot in the bedrooms—it was unbearable!! We went right at the start of spring, and it really was too hot! We ask that the service room is enabled and it was not enabled...but in general very nice functional, clean...VERY RECOMMENDED!!! Request

6BR Villa in Cuernavaca

Gabriela

Excellent, 3 years ago

Everything was amazing! The house is in a super location, clean, everything is very well cared for, the pool temperature was always delicious. Mrs. Mary is super accessible and fantastic. I highly recommend the house

6BR Villa in Cuernavaca

Julio

Repeat guest

Excellent, 3 years ago

Excellent service and the house is very comfortable!!!

6BR Villa in Cuernavaca

Alejandra

Excellent, 3 years ago

Ale's house has everything you need to enjoy a few days with family or friends. It has a great location within Cuernavaca and in general it feels like a very safe area. The facilities were recently renovated and you can see the affection and dedication that has been put into the house. We had some technical problems with the internet the day we arrived and Ale took care of solving it as soon as possible. The only point to consider is that the pool boiler has an additional fixed cost of 900 pesos per day (a little high vs. other accommodations in the area). Because of how the system is designed, there is no way to operate it from the house, so it may not always be at the desired temperature. The accommodation itself is so good that I don't consider this a problem, but I think it's important to know this before making the decision to pay for this extra service.

6BR Villa in Cuernavaca

Armando

Repeat guest

Excellent, 4 years ago

An excellent place to rest with friends and family. It's guaranteed what you need!

6BR Villa in Cuernavaca

Edgar

Repeat guest

Good, 4 years ago

The house is very nice, I recommend the hosts. The hosts are very friendly and helpful. There are a few details to take care of, which will surely be fixed.

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