Manolo

Reviews

332 total reviews

87% rated 5★

332 reviews

4.82

2016–2025

Cleanliness 4.8

Accuracy 4.8

Communication 4.9

Location 5.0

Check-in 4.9

Value 4.8

332 reviews

2BR Condo in Playa del Carmen

Veronica

Excellent, 8 months ago

Manolo and Renzo were responsive and very helpful in anything we needed. Helped us checkout late due to transportation delays.

My co-workers and I truly enjoyed our stay in Playa del Carmen. The place was spotless, comfortable, and even better than the photos. The location was perfect—close to everything yet quiet enough to relax after work. The host was amazing, always quick to communicate and very attentive, which made our stay smooth and stress-free. We would absolutely recommend this Airbnb to anyone visiting Playa del Carmen and would love to come back again. Thank you for making our trip so enjoyable!

Very nice apartment with great access to the beach. Aldea Thai apartment complex is a bit outdated. Here and there the plaster falls off, loose tiles in the pool, etc. Overall for Mexico, however, still quite good. Check-in and communication was 1a. Super friendly and fast. There should be a washing machine in the apartment complex. Didn't exist Just a laundromat 2 blocks away. Unfortunately, a little annoying for a longer stay with a toddler. But it was also nice that there was a free parking space right there.

Honestly, the place needs a lot of maintenance, the toilets don’t flush, the kitchen stove and microwave don’t work, they’re stains on the bed linen, it needs a lot of upkeep, wasn’t worth the money, also the fan in the master bathroom won’t turn off

Host Response

From before their stay, the guest had access to communication to my Property Manager, that always goes above and beyond, and has full support staff all day, as well as myself in case of any questions or issues. From prior to arrival we always ask guests to message if there is anything at all they may need help with, and zero communication regarding any of this was made. When Renzo messaged the day after arrival as customary to make sure everything was going well with her stay, he received no response. When my property manager went above and beyond and even made a Restaurant reservation for them at Aluxes, there was also no response… So they had the ability to contact and knew response would be immediate for even the most minor issue but chose not to. Unfortunately we cannot help a guest that does not communicate that they cannot operate something. Immediately upon reading these unfortunately now proven to be false claims, and prior to the next check-in, the maintenance staff checked every single noted item thoroughly and immediately, and all toilets were indeed working properly, the master bedroom fan has a control remote with an “Off” button that is fully working properly, the stove is 100% working properly, and the counter microwave is also confirmed to be working properly, so I do not understand why these false claims would be made, especially without a simple message, unless the guest had the wrong intentions. Any of these issues, with a simple 10 second message, there would have been staff going to the unit, and show them or clear any doubts about how to use and operate these appliances, that have been fully working, and every single guest prior and after has been able to use without a problem. Counter appliances like Blenders, Toasters, Coffee Makers, Microwaves are left unplugged when not in use, and people plug in the appliance themselves to the outlets as they use, this is customary.

Manolo was a great host! We loved our stay at the condo which could not have been closer to the beach. We had an amazing view of the water from our balcony, easy access to the beautiful resort pool, and great amenities. I would for sure stay here again and recommend it to my friends and family. My only feedback is that our keycards were temperamental, and would not work within the first swipe. It was such a great experience though and hope to go back.

2BR Condo in Playa del Carmen

John

Repeat guest

Excellent, 1 year ago

We love staying here (this was our second time)! This place is a treasure. And when we had an issue, we got a response in LESS THAN 5 MINUTES. Every Time. Manolo's place is in a perfect location, a few steps from the beach and from restaurants and stores; it has a stunning swimming pool; and the place is super roomy with its large living room and dining room.

Overall, we had a fantastic stay at Manolo’s Condo. Renzo is very quick to respond to any questions or requests. The unit is quite nice and has peak-a-boo views of the ocean. It’s less than a 2 min walk to the beach. It’s the closest you can get. I concur with previous reviews that it is rather noisy in the unit at night due to the bar located beneath it. We brought sound machines and were able to sleep just fine. The condo is located very close to lots of shops and restaurants. There is no laundry on the premises. You would have to go to a laundromat. I hand washed a couple of articles of clothing as needed. The larger grocery stores are about a 12-15 min walk away so don’t buy too much when you go. You could try to flag a taxi but we didn’t have much luck as it was super busy while we were there. Overall, I feel like this location worked quite well for our family. We would stay there again knowing exactly what to expect.

Manolo was a great host! During our stay we did lose power and that seemed to have messed up the AC so when it turned back on I messaged Manolo and he answered very quickly to get it fixed. The air bnb itself was as described on the listing but when we asked the staff for the paid washers that were supposed to be in the building they stated they did not have any and if we wanted to get some laundry done we would have to go to the laundromat. The location was very nice, just a few steps from the beach and the music from outside didn’t bother us much throughout the night. Overall the air bnb was fine for what we needed but Manolo was what made the experience better!

This home is due for renovations. The master bedroom mattress is very worn, the living room set is worn and not comfortable. The beach items listed in the listing were missing apart from the beach towels. The towels in the place are so worn that they hurt us. Dish linens were missing. Bar below the 2nd bedroom. On Saturday the music stopped at 2am. If the noise doesn't bother you, you'll love the location. We loved the pool.

Manolo was immediate to respond in beginning but I messaged with some questions 2 weeks prior with no response. His manager once we got there was immediate to respond. He brought us towels when the 4 beach towels we got for 8 days got too dirty to use. We had very few cleaning supplies and did buy t. p. to make it through the week. The condo bldg and was very clean and the condo was too. It was not however newly renovated. The kitchen cabinets are peeling and the bathrooms showed signs of wear and tear. Bring a light if you want to put make up on, bathrooms are darkish. The location is very easy to everything! (beach, restaurants, convenience store). It can be loud until 1 or 2am in guest bedroom. We really enjoyed our stay in Playa and will probably return, if a few updates and supplies were made/given. My brother has a place in Playa and we visited him, when he rents his place they have coffee, creamers.... enough tp, towels etc...

Be prepared for these issues in this building: brownouts, internet outages, loss of water supply, frequent need to get electronic key rekeyed. This is not Manolo's fault. In talking to other guests, these are common throughout this building. Renzo responded as well as he could. We have stayed in Airbnb's all over the US, Mexico, and Europe. The linens provided were not adequate for a 10 day stay. For example, there was no change of bedding available. Paper products were provided as well as bottled water. There were no cleaning supplies available to clean countertops or bathrooms. We have often stayed in accommodations where amenities included a pantry stocked with spices, coffee, etc. This unit did not even include instructions on how to use TV's or appliances.

2BR Condo in Playa del Carmen

Ruben

Excellent, 2 years ago

The place is awesome, really close to the beach and all the amenities that you can find at a place near the beach

It’s a very nice condo and complex. Everyone is extremely nice. We had a couple of issues with the guest toilet and some other minor issues but, they tried to get to them as soon as they could. You have to keep an open mind, Mexico is a little different. Their plumbing isnt like the US or some other countries I’ve been to. The location is amazing! As some have noted, it can be loud but if you’re staying anywhere close to downtown (5th Ave) it can get loud but we found it to end relatively early and if you just put a sound on your phone or table etc, it can be muffled. There isn’t a manual how to use things so just make sure you are shown how to use the TV, coffee maker etc before you get your vacation started. I suggest walking and touring in bother directions, walk the beach and go up random streets. It’s a pretty cool area. :)

The ocean view was correct, but it wasn't the ocean view I was expecting. The band singing in the restaurant under the building was a little noisy, but Overall, I was satisfied. The location was pretty good, so it was close to 5th and it was nice to walk around. It was equipped with beach towels, so it was useful, and there was a large water bottle that was filtered, so I drank well. It would be my mistake to be more expensive than the surrounding area.

Property is in urgent need of maintenance. First: en-suite shower with broken piece. Second: Water heater does not support a full bath. We were in 4 adults, one took a hot bath (and fast) and the others took a cold shower. We had problems with the access to the apartment (card was swallowed by the lock) at which time, talking to the reception of the building, we found that it was something recurring. Air conditioning did not meet the control control, during the daytime the apartment was very hot (at night, although it worked, it was VERY noisy). The location in terms of beach access is very good, however if you seek rest, this is not your apartment, since there is a sausage bar/school that operates on the ground floor of the building that maintains loud music all day from Thursday until dawn. In addition, we were surprised by the lack of a washing machine in the apartment and in the condominium, which caused us inconvenience.

Our stay was for a limited time. We found one issue that we contacted owner about related to Master shower. He explained he was aware and waiting on a part. He apologized for the inconvenience. This was sufficient as we were onyl staying a couple days. There were a few minor maintenance issues that did not impact our stay at all. The only suggestions I might have is to leave extra trash bags and possibly provide more towels for shower. Overall, it was a great stay and owner was very responsive when needed. We would stay again.

Manolo’s place is amazingly located, a couple steps from the beach and close to everything. You can wake up and see the ocean from the living room and one of the rooms. The apartment had some things that were broken but Manolo’s property manager Renzo was incredibly responsive and took care of any issues we had very quickly. Something else to know: the Aldea Thai complex will give you a bracelet just like a hotel so everyone will know you’re a tourist and it is tougher to blend in. Overall we had a great stay there and would recommend it.

2BR Condo in Playa del Carmen

John

Repeat guest

Excellent, 2 years ago

This place is quite a find, I almost don't want to tell you how great it is! Location! Oceanview! Pool! Walking distance to the beach (2-3 minutes). Condo layout is spacious, comfortable, beautifully appointed, and generous in its size and storage. And the Owner is extremely responsive and reached solutions in minutes for anything we asked for. We will return next year!

We were very thankful that the place was so close to so much to do. We unfortunately got very sick and were not able to have the vacation we planned, but the beds were very comfortable and the place stayed cool for us. Renzo was very helpful and responsive and even brought us extra supplies because we're unable to get out. The condo is stocked with all the necessities and is in a great location. we would love to come back someday and have the vacation that we had planned.

2BR Condo in Playa del Carmen

Ricardo

Excellent, 3 years ago

Great place to stay !! 100% recommended to enjoy your vacations

The place is great very clean! The only thing is we are a family of 5 and would eat out daily to bring back so when it was time to throw away stuff there was no bags or a broom. We had to improvise and clean after ourselves. Having a broom and extra bags would have helped us. Other then that this place is great the beach is literally downstairs walk a few steps and your there. 5th st is also up the block where there is bars, restaurants souvenirs. So much to do out here in playa del Carmen. It’s a beautiful place to stay.

2BR Condo in Playa del Carmen

Alexandra

Excellent, 3 years ago

Great place to stay. Very well located near to the beach and 5th avenue. Host is very responsive and we had great service. Highly recommend!

The condo was very comfortable and in walking distance to the beach and many restaurants. There is a party atmosphere at the beach, which is great if that’s what you are looking for. If you are looking for a quiet vacation I would suggest a location outside of Playa Del Carmen. The hotel pool was very nice, my 8 year old daughter really enjoyed it. We felt very safe in the condo. Guests wore bracelets and anyone not wearing a bracelet was not allowed into the hotel grounds. Manolo communicated check in/check out details in a succinct and timely manner. If I had any questions he was quick to respond. Overall my family had a great experience on our vacation and having this comfortable condo to relax in the evenings after long days of site seeing was key. I would stay at this condo again in the future.

This apartment was beautiful. It did have a little wear and tear but that’s to be expected from an Airbnb. It was clean and very comfortable. The location was perfect. Walkable to restaurants and shops. A great place to rent lounge chairs right across the street on the beach. Loved it!!! Side note: For us, the only drawback was the air conditioning. The A/C unit is inside the apartment in the master bathroom and since we’re not used air-conditioning, it was loud. During the day it was fine. We had an easy solution. We turned it off at night and turned on the fans and that worked well.

We enjoyed a 5 day stay here during the height of tourist season in PdC. Other than the ocean view, what stood out was the walkability of this place to restaurants, bars, shops, and the beach. If you wanted to avoid cabs altogether, you technically could! We also appreciated how responsive Renzo was, always replying to our questions and concerns promptly and proactively. From helping us with laundry to recommending the best Italian spots in town (go to Romeo for fresh pasta!!!), Renzo went above and beyond!

2BR Condo in Playa del Carmen

Edgar

Excellent, 4 years ago

Great location! Neighbors a little noise but reasonably. Excelente host!

2BR Condo in Playa del Carmen

Alberto

Excellent, 4 years ago

It’s a beautiful place with great restaurants and shopping 2 blocks away and walking distance from the beach! If in Playa del Carmen make sure to stay there . Totally recommend it!

The apartment is nice but it was not what I expected, we arrived and it was dirty as if someone was just there. Large trash bag at the entrance, dirty glasses and spilled juice, there was no soap, shampoo. And the next day before 12 noon I received a message telling me that they were already going to the apartment, literally pushing me to leave because they had a check-in. My reservation came in near 11 at night and I put the immediate confirmation filter + there is no time restriction but it was evident that this apartment at least on the day I touched had not had the previous logistics to be able to show as options in the filters I requested. The price, I think for the location and that it is Aldea Thai is worth what it costs but they should definitely be more careful in their handling because at least I who are traveling with children and after a long day of traveling, it was quite uncomfortable to arrive and come up with all this and + in this COVID time where they are supposed to take the time to clean. If they ask me if I would come back, definitely not and not for the apartment but not least important that they made us feel when they told us that the reservation should never have entered because they had an arrival the next day and then the way in how I was almost rushing us to check out. Well, I think they forgot that we were also “check-in” in the end! No problem, here's the risk of booking on Airbnb

falsely advertising the existence of washer and dryer but the unit doesn't have that. electricity and water outages were very common and the building doesn't seem to have backup for such cases, had to use friends appartment in other building. they charged us 30$ for not returning disposable bracelets at checkout since other friends left earlier. additional 10$ for any plastic key cards you lose during your stay. they gave 1 towel per person for the entire stay. one of the bed sheets had a big patch of mold on it. internet coverage was not that great. and I had issues using zoom for the work calls during my stay. one of the safes was broken, and the other is preset with a code from the owner that you can't change

2BR Condo in Playa del Carmen

Katherine

Excellent, 4 years ago

The condo is beautiful! The amenities are amazing! It is great to have security and it was very comfortable. Would have preferred a couple more cleaning days than what we had , but the place itself was very clean. Would definitely recommend this condo

Overall not a great experience. Usually I’m a “if you don’t have anything nice to say” kind of person but I do rely on other guest reviews. I think these condos are getting run down. The staff was rude and spoke no English. The elevator broke twice during our stay. There were never enough chairs around the pool and the staff didn’t care to listen. All in all not a great experience. On the positive side Renzo was very helpful.

Manolo and Renzo were super accommodating and helpful. These are great hosts that are attentive to their guests needs/wants. While we did shorten up our stay for the purpose some unfortunate and unexpected maintenance issues but Manolo was understanding and apologetic and gave us what we needed during the remainder of our stay. I look forward to booking Manolo’s unit and working with Renzo in the future and seeing how far they’ve come.

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