Diana

Reviews

Superhost

76 total reviews

87% Excellent

76 reviews

4.87

2015–2026

Cleanliness 5.0

Accuracy 4.8

Communication 5.0

Location 4.8

Check-in 4.9

Value 4.8

76 reviews

7BR Luxury Villa in Hacienda Pinilla

Mary

Excellent, 3 weeks ago

Super responsive and great host Place was fantastic

Host Response

We are delighted your group loved their vacation at our home . We strive to make our home and amenities as wonderful and stress free as possible . The staff work hard to make everything run smoothly so you don’t need to worry about organizing anything from chefs , tours , massages, food delivery airport pick up , car rental and golf carts as well as maid service . All a complimentary service .. Thank you for the 5 star review That’s fantastic !!

The house was incredible, very clean, very nice, the pool was great. The staff of Diana's was absolutely incredible, they helped make reservations for us, and the maid was there daily keeping things clean, and even made us an incredible breakfast. This place is great for large families, or groups who need lots of space. The negative is simply location; the outer roads were closed daily with little to no notice. We literally had to drive an extra 40 minutes one of the nights in the dark due to the entrance being blocked by dirt piles. It also would have been beneficial to know we would lose power and water which was scheduled during our stay. Overall, the place was great and was perfect for what we were looking for.

Host Response

Thank you so much for taking the time to share your experience! We’re truly happy to hear that you enjoyed the house, the pool, and especially the service provided by our team. It means a lot to know that our concierge service and housekeeping helped make your stay memorable. We also appreciate your feedback regarding the road closures and the scheduled utility interruptions. We completely understand how inconvenient those situations must have felt. As soon as the local municipality officially announced the road closures, we shared the information with all of our guests. Unfortunately, it was an unexpected situation that caught even local residents by surprise, so there was very little advance notice available. The scheduled water and power outages were organized by the local utility providers, and we communicated those schedules as soon as they were released so our guests could plan accordingly and minimize any disruption to their stay. We always strive to provide the most transparent, proactive, and timely communication possible, especially when circumstances beyond our control arise. Thank you again for your understanding, and we truly hope to have the opportunity to welcome you back to Costa Rica in the future! 🌴

Really need to rent a car because there is not a lot to do in Hacienda Pinilla. House is great and concierge was helpful. Must get groceries in advance as there is not anywhere nearby to buy groceries. Lotti was great and provided breakfast every morning. House doesn’t include access for free to the beach club. Make sure you ask for extra towels!

Host Response

Glad you enjoyed our house and complimentary housemom. Beach club is discounted from $45 to $5.00 per day which is a tremendous bonus. Beach club rents out surf kayak paddle and boogey boards . Tennis, pickleball and horseback riding are all inside estate as well as a huge 18 hole golf course .. ATV and fishing,20 mins away. And many tours and adventures nearby available so there is plenty to do.

We loved our stay at Casa Marbella! We had extended family staying, 3 families, and had plenty of space for all of us. The home was well equipped with anything we could want or need. The pool was clear and well loved by our children. The supreme service was the concierge service with our housemom Loti. She fixed us wonderful breakfasts, tidying up all of our spaces and lightened the load of staying at an Air BnB substantially. The concierge service was also very helpful - they met us at check-in and check-out, checked in with us regularly, helped me get the cutest birthday cake and gave recommendations for any excursion or restaurant we asked about. We loved our time in Costa Rica and our stay at Casa Marbella.

Host Response

We are thrilled you loved your stay and everything exceeded your expectations Thank you for the wonderful review and we hope you return or tell your friends . We appreciate all the feedback Best Diana

We had a great vacation at Casa Marbella! Diana/home owner was great & responsive when needed. Mary with Costa Rica Concierge met us there when we arrived & also came the day we left. She took care of so many things for us! We appreciated all her help & communication. Veronica (house mom) was fantastic & her breakfasts were delicious! Chef Luis’ team cooked for us two nights (Chef Alonzo & Johan on arrival night and Chef Luis & Johan another night). Both Chefs were amazing & those were our favorite meals. The price for the chefs is worth it. We spent that much or more every night at restaurants. Go to Lola’s for a full beach day (you can reserve beach loungers & umbrellas online) & they will serve you drinks & food on the beach! We actually ate dinner there twice. We also took surf lessons there & it was fun! The golf course is nice & some of our group played every day (ask them about a family membership). Go to the neighborhood beach club & do the trail ride (horses) also. Have fun! ?

There were 14 of us and the house turned out to be perfect. Plenty of space for all ages. The kitchen was our hub and everyone just hung out in the very large great room that included the kitchen. Veronica, the housekeeper was definitely an asset. She was easy to be around and always willing to do anything for us or the children. Thank you.

Host Response

Thank you Lorena for being our guests and for the 5 star review . We are so happy you all had a wonderful time .

Casa Marbella was the perfect "home base" for our family's Costa Rica vacation. We had three generations - from grandparents to grandkids - and a family member with accessibility needs. Casa Marbella had it all, and Diana and the concierge team went out of their way to provide additional accommodations for our accessibility needs. Veronica was our house mom and kept the home clean, fixed breakfast, and was lovely to practice our Spanish with. The location was great and gave us a great jumping off point to explore the beautiful beaches and the transitional forest at El Rincon de la Vieja. An incredible trip that we will not forget!

Host Response

Thank you Jessie for your wonderful 5 star review . We are so happy our home was a perfect choice for your group and we are so pleased you enjoyed your vacation . Please return or tell your friends Best Diana

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