Rebeca Carrasco

T

TeNiesha

1 month ago

5.0

We always have a great stay in Laguna Shores. Since our first stay, we can’t stop coming back. Home is very nice and spacious. When you walk in it gives the “wow factor”. The pool was perfect for the kids and just to relax. I believe they said it was 4ft, so I was able to relax knowing they could play across the whole pool. Very relaxing atmosphere all around. The host was very nice and very responsive. Whenever I reached out, they helped right away. I would definitely stay in this home again.

DO NOT WASTE YOUR MONEY!TERRIBLE EXPERIENCE.Our stay at this Airbnb was a nightmare & one of the most disappointing vacation experiences we have ever had.There was no water or electricity from approximately 1:00PM-10:30PM on both Saturday&Sunday.The lack of basic utilities made the home extremely uncomfortable & completely unsuitable for a family stay.What made the situation even worse was the lack of empathy and concern from the owners/hosts. Rebecca, did not respond to us even once while we were dealing with this situation. We had to contact the electric company ourselves to try to figure out what was happening and get answers. When you are paying this much for a vacation rental, you should not have to chase down answers yourself.Because of the outage, we had to spend additional money purchasing ice & using coolers to keep our food from spoiling. We also had to purchase flashlights & candles. On our final night, the heat inside the home became unbearable, so we had no choice but to s