Sandra

Reviews

Superhost

427 total reviews · 6 listings

94% rated 5★

427 reviews

4.91

2023–2026

Cleanliness 4.9

Accuracy 4.9

Communication 4.9

Location 5.0

Check-in 4.9

Value 4.8

427 reviews

3BR Condo in Medellín

Jayson

Excellent, 3 weeks ago

Thank you for the excellent and pleasant stay I had in this beautiful place. We were very happy with everything this place offers. Sandra and all the staff are amazing. She is a fantastic host.

I am so happy that we found this place in Medellin. It was the perfect spot and perfect apartment for my family and I. After a long travel we stepped inside and it was a breath of fresh air. Gorgeous!! I felt like home. One of the things we loved is that each room has its own private bathroom and plus one half of bathroom added. So convenient, especially because we were attending a wedding and we all could have our own bathroom and not having the need to wait for a the bathroom to be available. Easy! We got ready fast. This place was comfortable, spotless and cozy. It was everything that we needed and more. The host was attentive and friendly. Clear instructions, easy access. The security was another factor that we looked for. We felt safe and secure. They were very profesional and helpful. This building is beautiful and clean. The pool, gym, sauna etc… was very clean and every area was treated with respect. The view was stunning. Sandra thank you! Till we stay again. 🤗

This place was an absolute gem. I felt like I was in the middle of the jungle, yet had all of Medellin at my fingertips. The view of the treeline is even better than the photos, 24/7 security was comforting and secure, and the amenities were top notch. The upper work area (20th floor?) was an awesome place to take in the views of the city / mountains while effectively having my own office. Great location for a few days or to camp out for a few weeks and get access to Medellin’s weather / culture.

Here’s a warm and polished note you could send to the host: Thank you for helping make my 40th birthday celebration so special. We had a wonderful stay and truly enjoyed the beautiful Airbnb. The apartment was exceptionally clean, peaceful, and exactly what we were hoping for. The amenities in the building were beautiful and added so much to our experience. I also really appreciated your flexibility and responsiveness throughout our stay. Everything was smooth from start to finish, and we felt comfortable and welcomed the entire time. Thank you again for being such a great host and for providing such a lovely space. We created wonderful memories here and would gladly stay again in the future. Highly recommended!

Overall, we genuinely loved the apartment. The unit was clean, comfortable, exactly as described, and the building amenities were top tier and well maintained. Most of the staff and guests were also kind and welcoming. The host and co-hosts were very responsive and helpful throughout our stay. For example, when the WiFi stopped working, they immediately arranged for someone to fix it! Unfortunately, we had a very negative experience with one security guard during a disagreement about guest registration. The interaction became rude, demeaning, and aggressive to the point that he elbowed one of our family members. We reported the incident and followed up, but nothing was done to address the situation directly during our stay. As a result, we felt uncomfortable for the remainder of our stay, especially since the same guard continued working night shift the rest of our visit Aside from that experience, we truly enjoyed our stay and appreciated the hosts’ communication and attentiveness

Host Response

We are truly sorry that you perceived the situation that way. However, it is important to clarify that the building has strict security protocols that must be followed by all guests and companions without exception. Each time a guest enters the property, it is mandatory to present their ID at the front desk for proper registration. This procedure is part of the rules established by management, and the security staff is only fulfilling its duties and internal protocols to ensure the safety of all residents and guests in the building. We understand that this process may be inconvenient at times, but it's not an arbitrary measure, but rather a mandatory requirement of the building. Even so, we take any reported situation very seriously and regret that the experience caused discomfort during your stay. We also appreciate your positive comments about the apartment, the amenities, and our service during the reservation.

3BR Condo in Medellín

Srinadh

Repeat guest

Excellent, 5 months ago

Very nice and friendly host. Only one thing as a feedback, bathrooms were too small. Except master bedroom bath in 3 bedroom apartment, all other bathrooms were very small. All other facilities and location is great place. Would love to recommend the same to my friends, in fact this is the second time I chose the same place to spend some secured and relaxed time.

My stay did not meet expectations due to poor communication and unresolved issues. Responses from the host took hours, and I’m still waiting for a clear “investigation” I paid for a higher-floor unit, but due to AC issues in 2 of the 3 bedrooms, I was moved two floors lower with no view and no compensation for the downgrade. I also had to move my belongings myself using a grocery cart, which was very inconvenient. Not what I would expect from a property at this price point. The front desk was never staffed during my 5-day stay, and the property overall showed signs of poor maintenance (bubbling walls, loose toilet holder, outdated gym equipment). I understand that issues can arise, but the way they were handled was unacceptable. I expected to receive what I paid for, or at the very least, proper communication and a fair resolution. Overall, this experience fell short of expectations, and I hope management takes steps to improve both communication and maintenance moving forward.

Host Response

We understand that your experience did not fully meet your expectations. However, we consider it important to clarify a few points to provide context about what happened. From the moment you reported the problem with the air conditioning to us, we acted immediately by sending the technician, who performed the corresponding check and informed you that he could continue with the repair first thing the next day. Additionally, in order to provide an immediate solution and prioritize your comfort, we offered you the option of spending that night in another of our apartments while the repair was being completed. You rejected this option, stating on several occasions that you did not want to move your belongings. Subsequently, you requested to be permanently relocated for the rest of the stay, so, based on the availability we had at that time, we assigned you another apartment within the same property. Our team even personally assisted with the transfer of your belongings to make the process as convenient as possible. At all times, we were attentive, available and looking for real alternatives to solve the problem in the best possible way. We understand the inconvenience that a technical situation can cause, but we also consider it important to recognize the effort, willingness and attention provided by our team to resolve the situation quickly and responsibly.

3BR Condo in Medellín

Adam

Excellent, 10 months ago

This place is even better in real life than it is in the pictures. Brand new building, beautiful apartment soaring ceilings, comfortable beds quiet full amenity building highly recommend this place.

Morph 1001

Micah

Excellent, 11 months ago

I had an amazing time, the front desk and workers there were so friendly. It was a safe gated environment and the location is 10 minutes from.

Morph 1201

Edward

Terrible, 11 months ago

I don’t think this place is worth the money they are charging. I asked for an 30 extra minutes during the check out and they didn’t give it to me. They showed up at my door rushing me to get out; which was very uncomfortable. I been staying in Airbnb for a long time now and I’m actually a host myself and 30 minutes extra during checkout is quite reasonable. Especially for the money you paying for this Airbnb. Also, the internet didn’t work half of the time and the check-in was very inconvenient with all the information they request. It’s still a beautiful place with excellent views and it was fairly clean and well decorated. They need to improve their service.

Host Response

We regret that your perception does not reflect the reality of the accommodation. It’s important to clarify that the check-in registration process is not a host’s decision nor a building requirement — it is a government mandate established for security and lodging control purposes. All guests, without exception, must comply with this process, and any experienced host on Airbnb should be fully aware of such regulations. Regarding check-out, the schedule is clearly stated and cannot be extended free of charge, especially when the apartment has a same-day turnover. Respecting the established times is essential for our cleaning team to maintain the quality and presentation of the property — the very standards recognized by the majority of our guests in their reviews. As for the internet, it functioned properly throughout your stay. No failures were reported by the provider or by any other guests during that period. We understand that your discomfort may stem from the formal procedures required by the authorities and the building’s management; however, our priority is to ensure quality, legality, and safety for every stay, even if that means not accommodating requests that fall outside established policies. We welcome constructive feedback, but we cannot accept comments that misrepresent facts or challenge legal obligations that all guests are required to follow

I told Sandra when I come back to Medellín I’m going to book them again. The place was wonderful, as described. Very private location no one will bother you unless you want to be bothered lol. The front desk guy was so helpful and amazing give that guy a raise. Down to the security super funny and helpful. I would recommend this place to anyone who likes luxury. I will be coming back to this location. And everything is in walking distance literally two blocks from all the entertainment, just be ready to walk down a hill.

Morph 902

Pablo

Repeat guest

Excellent, 1 year ago

Everything is great

Morph 902

Pablo

Repeat guest

Excellent, 1 year ago

Excellent

Our stay at the Morph Apartments in Medellín, Colombia was excellent. Sandra and Alvaro were polite, responsive, and radiated a positive energy that made us feel welcome. The security team, both day and night shifts, were also fantastic—friendly, attentive, and always helpful. The apartment itself offers great services, modern amenities, and a stylish aesthetic. Its location is incredibly convenient, with restaurants, cafés, and nightclubs just steps away. I would highly recommend this Airbnb to anyone visiting Medellín.

I had an amazing stay at Sandra’s apartment! The place is beautiful, very clean, and has a stunning view. I felt safe and secure the entire time! Sandra was a wonderful host communication was quick and easy, and both check-in and check-out were smooth and stress-free. Everything was exactly as described, if not better. I would definitely recommend Sandra’s apartment to anyone visiting, and I look forward to staying here again on my next trip.

Sandra & Ezequiel were amazing! Great communication before, during, and after the trip. Answered all of my questions promptly and usually within minutes. The building has everything gym, heated pool, whirlpool, steam room, dry sauna, and massage room. Security was great - they make sure that any of your visitors even my housekeeper/cook. They check their cedula and take a picture - that should make all guests in the building feel good. We had a small issue with AC and when I called Sandra they had the building engineer there immediately and fixed in minutes. The balcony with the outdoor whirlpool is huge and the gas grill was great for cooking as well. Beautiful mountain views. Beds were very comfortable and if you know anything about beds in Colombia you'll appreciate that! Wi-Fi was strong as we streamed college football all Labor-Day Weekend. Will stay there again in the future. First Class and Professional

Morph 902

Anthony

Excellent, 1 year ago

When I arrived m I couldn’t believe how beautiful and amazing the apartment was. Alvaro and Sandra were amazing they responded very quickly , the security team were very friendly. Great location 10 min walk everywhere La provenza/euro supermarket. Apartment has everything u need to cook with. Can’t wait to go back. The higher the floor the better.

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