Ian Vantreight

Reviews

Superhost

97 total reviews

91% rated 5★

97 reviews

4.89

2021–2026

97 reviews

3BR Condo in Zihuatanejo

Monica

Excellent, 3 weeks ago

Everything is great!! The accommodation is as shown in the photos, very spacious, and the view is spectacular. We had no problems. The staff's service was very friendly. We definitely hope to return soon

Host Response

Monica, we are glad that we met your expectation and alway appreciate here that. We look forward to your coming again. Thank you. Ian

We had an amazing stay at this Ixtapa beach front condo! The place was spotlessly clean, very well-maintained, and offered a truly spectacular view. The hosts were fantastic and gave us very quick responses whenever we needed help with minor details, like finding the TV remote. We enjoyed fast Wi-Fi, lovely gardens, and a stunning balcony with a pool that kept us relaxed and comfortable. The common areas—including the infinity pool and jacuzzi—were wonderful. We also loved the great poolside service and the very easy access to the beach. The stay was completely worth the price. We will definitely return!

The place where the apartment is located is very nice, but when we arrived the apartment was super dirty. There were crumbs on the bedspreads, the bathrooms were dirty, the kitchen was full of caked-on food, the dining room and the floor had dust. They only left us one roll of toilet paper per bathroom, and the shampoo and soap dispensers were empty. The water jug was empty. They only left us two garbage bags, which were not enough for the number of people. The pillows were very uncomfortable, and the cleaning person half-cleaned the apartment very reluctantly.

Host Response

Ximena, we are sorry to hear you had these experiences during your stay. I would have appreciated hearing from you right away, so that any and all issues could be addressed immediately. Please accept our apologies, and will address these issues with our staff.

3BR Condo in Zihuatanejo

Isabel

Repeat guest

Excellent, 4 months ago

all excellent

It's a really nice, cozy, and very well-equipped apartment. It is located on the top floor (18th) with an amazing view. The area is very good, the pool water is a pleasant temperature, and the Jacuzzi has very, very warm water. It was one of my best vacations; I highly recommend it. Ian always responded to me and was attentive. He is a very friendly person. Ms. Ofelia was very nice, and Jorge, who welcomed us, was very attentive. Everything in general is great.

Beautiful view! The soaking pool is nice, kitchen is well-equipped, appreciated having 3 en-suite bathrooms, and the unit was relatively clean upon arrival. The grounds are maintained very well, it is walking distance to Ixtapa central, and an easy taxi ride to Zihuatanejo. On the quieter side of the beach, but the surf was not safe for swimming. Infinity pool is lovely. Here are the reasons we would not stay at this property again: -The host prefers communicating via personal email instead of Airbnb. -Check-in was not smooth. -Guests must reserve chairs/spot at the pool each day via app and the rules are strict and inflexible. We had 6 guests but only allowed to reserve a maximum of 4 chairs. -There is a fee associated with each amenity. -Sliding doors need repair and difficult to close. -No paper towels/napkins. Only one extra trash bag. -No keyless entry, only one physical key. -At check-in, we had to sign for each towel/washcloth provided. -Wrist bands are not removable.

Host Response

Christa, we are concerned about your reasons for not returning as a guest. - Airbnb's Message Board will not accommodate us sending PDF's with links in them, and is why we use guest direct email. - Correct, checkin should have gone smoothly. - Yes, that are fees for some things, like the gym for stays less than 15 days, but I'm not clear on you comment of 'On Everything'. - There normally are ample paper towel and trash bags, sorry. - Sorry you took acceptation for signing to the Condo's embroidered towels. They are expensive. - And if the wrist bands were removable, that would negate the security purpose of having them. Again, we are sorry that our facilities, its amenities and how we manage it failed to meet your standards. And we do appreciate hearing your feedback. Thank you. Ian Vantreight Property Manager

All according to the photos! Excellent penthouse. Ian's service was timely and proper. The detail of the air conditioning in an area that failed is understandable and they showed total willingness to repair it, but the damaged card is NOT easily obtained. I hope it will be resolved soon so that subsequent visitors are fully satisfied, as well as your server, where we will surely repeat our stay with Ian, God willing.

3BR Condo in Zihuatanejo

Isabel

Repeat guest

Excellent, 1 year ago

beautiful place

3BR Condo in Zihuatanejo

Daniel

Excellent, 1 year ago

Very beautiful house, great view from the balcony, clean swimming pool, beach and large swimming pool downstairs, my family and I had a great time.

My husband and I recently had the pleasure of staying at this Airbnb in Ixtapa, Mexico, and we couldn’t have been happier with our experience. The property was spotless, the staff were incredibly attentive, and the beach was delightfully quiet—perfect for relaxing and enjoying the serene surroundings. Having both worked in the hospitality industry, we truly appreciated the exceptional service provided throughout our stay. It’s clear that the team takes great pride in creating a memorable experience for their guests. One tip for fellow travelers: If you're ordering food or drinks at the pool, be aware that gratuity is automatically included on the bill. It’s easy to overlook this detail and accidentally overpay. Of course, feel free to add extra if you’d like to show additional appreciation, but it’s good to know upfront. We would absolutely stay here again and highly recommend it to anyone looking for a peaceful and well-managed getaway.

We traveled with the whole family, grandparents, daughters, grandchildren, the youngest a five-month-old baby. The apartment is spacious, each bedroom with its own bathroom, each one very independent. Very nice, well decorated and very well equipped, we didn't need anything. Comfortable beds. Upon our arrival everything was clean and our refrigerator was stocked with water, cokes and beers, a very appreciated gift. They were flexible with our arrival time, we were traveling by road and it was difficult to consider an exact time. We were greeted by Jair, property manager in Ixtapa, very friendly and helpful throughout our stay. The little tree in the room was a good size, the little ones enjoyed it very much, and it was safe for the baby. The view is breathtaking, beautiful. The complex is impeccable, the pools are very nice, one for adults and another with a children's pool. The small restaurant with delicious food, excellent quality and good prices. The beach is very nice, no problem finding a palapa.

3BR Condo in Zihuatanejo

Staci

Repeat guest

Excellent, 1 year ago

This was a beautiful unit and I always love staying at the BVG Marina. Comfortable and clean.

The place is very nice in every way. The apartment is very well equipped with everything you need. The beach part is spotless. The pool is super nice and the restaurant that is in the apartments saves you from many things and the prices are very accessible. There is a lot of order in the common areas of the pools and the beach. A very safe place. The apartment is very tidy and provided everything we needed to feel the same as at home. The price is worth a lot and for the number of people we were was excellent

This penthouse has a privileged view, the photos don't do it justice. The pools in the complex are quite clean and alone. The pool in the apartment is cleaned 2 times a week so it is very comfortable to spend the day without having to go down to the others. At any time there was good communication with Ian and Jair, the department managers. We'll definitely be back!

Host Response

Hello Zitla, We are glad to hear that you enjoyed your stay, and that we will have you back again, as our guest, sometime soon. Thank you.

The host was incredible and very responsive. Place was clean and the balcony pool was perfect for when we did not feel like going to the community pool. Gave it 4 stars because I only wished they had provided shampoo/conditioner, drinking water, and included access to the gym. Other than that, we were very happy with our stay. Location is about 25 minutes to downtown but there are nice plaza’s walling distance or easily accessible on the local bus ride. The host was great at providing us details to get around. Thank you so much for your hospitality!!!

Amazing stay at this PH. My family enjoyed it to the fullest, the impeccable apartment facilities, the complex facilities super well organized, clean and with the very rich food. Communication with Ian and Erik super good, they answered all my concerns at the moment and with a lot of clarity and respect. I will definitely book here again!

Host Response

You are more than welcome, Daphne, and do look forward to having you back again, soon. Ian

The place is super nice, with a magnificent view of the ocean and the mountains. Very spacious, the kitchen is very well equipped, with good quality and clean utensils. All the appliances worked without a problem. The pool on the terrace is super clean, with warm water and a spectacular view. Good content on the TV channels that were included. We're definitely going back. We loved it. The only thing was the response times of the local managers. They take a long time to answer.

3BR Condo in Zihuatanejo

Roberto

Excellent, 2 years ago

everything was exelente the apartment super we were very comfortable and the attention of the luxury host will come back thank you for everything

During the process, Ian took care of us and sent all the important information. Erick welcomed us and explained the place to us with a very positive attitude, and he was responsive to messages. The apartment has a great view. It is very clean, spacious, and has the amenities and utensils needed for a pleasant and comfortable stay for 8 people. Beachfront (beach with a lot of waves) in a complex that has very large and clean pools, security and a restaurant that is open from 9:00 AM to 7:00 PM with fair prices. We bring thermoses, so you can take drinks downstairs and you'll be following the rules of the place. It is a 20-minute walk along the bike path to restaurants, handicrafts, and bike rentals. We felt very safe since many people pass through the area. On the beach side, you can walk quietly and see the sunrise and the beautiful sunsets. It was an excellent vacation. Just update the cost of the bracelets.

3BR Condo in Zihuatanejo

Laura

Excellent, 2 years ago

We loved the place. It's perfect for a few days of rest with the family. The private pool was a good temperature, clean and very nice. Each of the rooms with its own air conditioning gave us a cool break, as did the living room. So you don't suffer from the heat in the apartment. The beds are super comfortable, as are the pillows. The living room is super comfortable and the kitchen is super equipped. The truth is that they think very well of the guest, and you feel super cared for. They left us some complimentary drinks that saved our lives upon arrival. As a tip. The air conditioning doesn't work if all the exit doors aren't properly closed. We didn't know that, but they took care of that detail for us super quickly. It has lots of extras that we really appreciated. We will definitely be back. Thank you very much!

3BR Condo in Zihuatanejo

Eder Christopher

Repeat guest

Excellent, 2 years ago

An amazing Penthouse, it's the best place I've stayed in Ixtapa, a week was not enough for my wife and I, I definitely recommend it 100%, you won't want to leave, definitely a beautiful place.

Host Response

We are glad you enjoyed your stay, and hope to have you back again, sometime soon. Ian

The apartment is clean, safe, comfortable, spacious, complete, the best pool in the apartment was the best. We didn't want to leave there, the view of the Bay is very beautiful. The safe, private condominium, also beautiful infinity pool, super private and safe beach, super private and safe beach, very complete restaurant, even a huge iguana walked around the gardens while we had breakfast. Ian and his team are always ready to go! There was only no grill to grill, or electric because they told us, arriving there, that it was forbidden to remove that detail in the listing. But outside of that everything is excellent, highly recommended and of course we would be back.

3BR Condo in Zihuatanejo

Monica

Excellent, 3 years ago

Loved our stay at the great escape. Beautiful views, loved the pool on the balcony and felt safe. Definitely will be back again soon!

Host Response

We are really glad to hear this, Monica and look forward to having you back, again. Ian

Everything went very well. They were always in touch, even before our arrival. Jacquie welcomed us and showed us everything. Ian, the owner, left some beers and welcome drinks. (Thank you so much, Ian 😄) Everything is very clean, with everything you need. The view is unbeatable and the pool inside the suite is a delight. The pools in the complex are excellent. Remember that you have to pay 300 pesos per bracelet per person. Everything is explained in the email they send before check-in. Of course, it's a stay that we definitely recommend.

Exceptional family vacation. Communication and on-site service were impeccable. We had to contact them about a leaking faucet, and everything was fixed the same day. The view from this condo is breathtaking. The quality of the interior (amenities and fixtures) is acceptable, but not necessarily up to the standards of a penthouse. The building also offers exemplary quality and cleanliness. The common areas, swimming pools, and toilets are impeccable at all times. A restaurant service that offers very good lunches as well as a choice for dinner, or even supper. It's clear that we'll be going back, since the vast majority of aspects were more than positive for us.

3BR Condo in Zihuatanejo

Roberto

Excellent, 4 years ago

An incredible week at an incredible property. The entire check-in and check-out process, as well as a small incident with a kitchen item, was handled well and without any problems. Jaqueline welcomed us and took care of us in the best way possible. The property is amazing, the views are phenomenal, everything is as it is in the listing and more. Restaurants, convenience stores and whatever you need are just a few minutes away on foot or by transportation. The condominium restaurant is inexpensive with good food, although I preferred the buffet a few years ago. Pools, beach, everything is clean and monitored. The only thing you have to do is have fun, enjoy yourself and relax. We will definitely come back. Highly recommended.

3BR Condo in Zihuatanejo

Omar

Excellent, 4 years ago

If you're looking for a nice beach place, with a great view, quite and comfortable for a family trip this is your place to be. If you're looking for a party-hard style zone with plenty of night life you may want to look somewhere else. The apartment is great and is located in a quite residential zone close to the marina. Big enough to host a large family with space to get together but also to have some privacy and "me" time. The facilities in the building are very good given it was not that crowded but I imagine being there with full capacity would not be enough to have a large amount of people.

Great place and we especially loved the layout for us and our two near adult children as they were able to have their own space including their own bathrooms! I didn’t think that we would use the pool on the balcony but to my surprise used it quite a bit. We also loved sitting down on the beach under the palapas, drinking tropical bevies, reading books and playing games. The penthouse basically had everything that we needed including kitchen stuff as we do cook quite a bit when we are on vacation. Both Ian and the on-sight manager, Jackie, were very helpful both before and during our stay. I gave it a four out of five because as I see that it has a ton of potential but there is a bit of room for some sprucing up and fixing of a few things. But we loved our stay and had an amazing time!

Host Response

Thank you for your review, Sandy. We appreciate that and your honesty about the need for some 'sprucing up'. We have implemented getting this 'sprucing' done with ordering some new appliances and addressing the other deficiencies you made me aware of. And, as you have said, the accommodations, view and amenities are/will be #1, worthy of 5 Stars, soon. Thank you again.

Fabulous! Wonderful penthouse with killer ocean views in a resort-like setting. Clean, spacious, quiet and comfortable. Host is communicative and responsive. Check in and check out simple and streamlined. Fabulous amenities such as an infinity pool, two jacuzzis and great spa services on the premises. Ocean views from pool, comfortable lounges. Great staff. About a ten minute cab ride to Zihuatanejo. We loved it and will definitely be back.

Excellent place, everything in perfect condition. It's more than it promises, it's excellently located in the marina. Communication is always attentive and accurate, the place is clean and new. It has everything you need in the kitchen, the place is spacious. It has direct access to the sea and sun loungers. It has a restaurant and the food is really good. It is very well equipped and we enjoyed it enormously. Tastefully decorated and comfortable. Everything was very clean.

My family and I frequently visit Ixtapa and Ian’s apartment has been by far the place we’ve ever stayed (resorts included). The place was pristine at our arrival and the property manager as well as the rest of the staff were incredibly kind. The few minor fixes required were tended to right away, and all our questions were answered instantly. The condo is beautiful and bright. Also, the building is gorgeous and has beautiful facilities. Can’t wait to come back!

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