Humberto

Reviews

Superhost

19 total reviews

95% rated 5★

19 reviews

4.84

2025–2026

19 reviews

3BR Villa in Cuernavaca

Ofelia Olivia

Excellent, 3 weeks ago

Everything is great. The house is beautiful.

In our experience, the house was not a pleasant place to stay, especially for the price. The house gives the impression of exclusivity and luxury, but: The rooms had nowhere to put things; everything had to be placed on the floor. One room on the first floor did not have a balcony, which we found to be a risk for those who slept there. The refrigerator contained items that did not belong to us. Personal belongings and situations related to the occupancy of the place caused discomfort and affected our privacy, particularly when the person in charge of the place mentioned their intention to stay one night during our stay, something that was not communicated in advance. This gave us the impression that the place is not prepared exclusively for guests. The experience did not meet expectations, and the value for money definitely does not match what is offered. An uncomfortable experience with a lack of privacy; I do not recommend the place.

Host Response

Hi Salvador, we understand that this is your second time using Airbnb and you have questions about how it works. This is not a hotel; it is the home of someone who welcomes you and is committed to ensuring you have an excellent stay. In residential developments like this, it is common for the person who looks after and maintains the house to stay in a service room on the property, which is separate from the house and has its own service entrance. Although I would not have invaded their privacy, as they do not enter the house, they did not stay. The rooms are for weekends; they have luggage storage and a closet for short stays. The items in the refrigerator were a welcome courtesy. During your stay, more people than indicated in the reservation entered the property without paying the additional fees, attempting to take advantage of the situation, and you did not report these complaints to us, which you are now posting. We invite you to continue using the platform while respecting the hosts’ rules or, if necessary, to choose a hotel that meets your expectations and budget.

3BR Villa in Cuernavaca

Jorge

Repeat guest

Excellent, 8 months ago

Everything was excellent, it was my second time and everything was wonderful Recommended

3BR Villa in Cuernavaca

Jorge

Repeat guest

Excellent, 8 months ago

The host is always attentive, at any time, the house is beautiful and the amenities are a 10! Highly recommended

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