Maritza

Reviews

115 total reviews

86% Excellent

115 reviews

4.77

2022โ€“2026

Cleanliness 4.7

Accuracy 4.8

Communication 4.9

Location 4.8

Check-in 4.8

Value 4.7

115 reviews

3BR Home in Managua

Mario

Excellent, 3 weeks ago

Recommended, pleasant stay.

Maritza is an host and her place is amazing

Host Response

Thanks for your stay! You will always be welcome! ๐Ÿ˜Š๐Ÿ™๐Ÿฝ more than a pleasure!

We arrived at this Airbnb and left within an hour because the conditions were not tolerable for our family. While we could have overlooked the property being dated and not especially clean (including the oven missing its glass door), the overwhelming musty, mildewy, mothball-like odor upstairs made it impossible for us to stay. The smell was extremely strong in the bedrooms, bedding, and even the laundry room linens. Within 20 minutes, both of my children (ages 10 and 12) were crying because they felt uncomfortable breathing and could not tolerate the odor. The downstairs was also extremely hot, and the only AC units โ€” which we paid extra for โ€” were upstairs in the bedrooms. I contacted the host immediately and attempted multiple times to discuss a reasonable partial refund, but received no response. The only refund we received was the $40 AC fee through Airbnbโ€™s Resolution Center. As an Airbnb Superhost myself, I have never experienced anything like this.

Host Response

Thank you for your feedback. We are sorry that the property did not meet your expectations. However, we would like to clarify that we responded immediately to your message and arranged for our cleaning team to attend the property right away to inspect and address the concerns you reported. Unfortunately, you chose to leave before we had the opportunity to fully assess or resolve the situation. We also note that, upon arrival, there was an incident involving damage to the condominiumโ€™s security gate system, which was recorded by the propertyโ€™s security cameras. Despite this, our priority remained assisting you and addressing your concerns as quickly as possible. Given our long history of positive reviews and satisfied guests, we feel this review does not accurately reflect the propertyโ€™s usual condition or the prompt efforts made by our team to provide support.

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