Hany
Reviews
Superhost67 total reviews
85% rated 5★
67 reviews
4.84
2021–2026
67 reviews
Alejandra
Repeat guest
Excellent, 1 month ago
Always attentive and with the best attitude. The house is in excellent condition and very clean.
Elsy
Excellent, 5 months ago
The stay was very pleasant. The facilities had everything we needed to enjoy it as a family, and the bedrooms were spacious and well-appointed, with the added bonus that each one had its own bathroom, which is definitely a great value for the house.
Daniel Alejandro
Excellent, 8 months ago
Everything was just perfect: the service, the quality, the tranquility and the comfort. It's actually like being at home. Thank you very much for everything
Aurelio
Excellent, 8 months ago
It exceeded our expectations. The accommodation is very nice, clean and tidy. Ulises and José are very friendly and attentive at all times to anything. Congratulations to the hosts, your accommodation is very nice
Host Response
Thank you very much, glad you enjoyed it! Happy New Year
Claudia
Repeat guest
Excellent, 1 year ago
Excellent service from Ulises and Hanny. The space is clean and comfortable, the second time we visited it and everything was very good, thank you for your attention.
Alejandra
Repeat guest
Excellent, 1 year ago
The perfect place to be comfortable and have everything nearby. The service and attention are excellent.
Raul
Excellent, 1 year ago
a great place to spend the weekend
Daniel
Excellent, 1 year ago
The house is super spacious and very clean, the rooms were spacious and each of them had a full bathroom, the pool was clean and well maintained, the templates had cable TV and communication with the people in charge of the place, it was always very active, good garage
Emma Ruth
Excellent, 1 year ago
The place is just like the photos, even better. The bedrooms each have their own bathroom. It was a quiet, fun stay to relax. Jose was attentive to everything and explained what was around. He was very attentive, as well as Ulises, who responded immediately. 100% communication. The only thing is that the pool water is cold. You need the boiler, and from there it stays perfect. I would come back again👍.
María R
Repeat guest
Good, 1 year ago
A spacious, clean house, it smelled delicious, with ideal spaces to have a wonderful time, my family was very happy, it's the second time we've rented it. Hany is always friendly and flexible at all times. The guys who took care of us, friendly and attentive to what was offered. Just a couple of things, but nothing serious. There was a leak in the kitchen sink, (it was resolved by putting a bucket underneath.) My family suggests that the boiler for the pool be included in the rent of the house, because the water is cold. Other than that, everything was fine. Thank you very much!
Host Response
Thank you very much, we will take into account all your comments.
Arturo
Excellent, 1 year ago
Excellent service at all times
Carmen
Excellent, 1 year ago
The house is perfect for a family, it has large spaces. Ulysses very accurate and attentive with communication.
Rosa Elena
Good, 1 year ago
The house was very clean and very nice, only the pool was dirty and never heated, although it was very cold. And the back rooms as are solar panels, if there is no sun there is no hot water, the person who receives very attentive and polite
Perla
Excellent, 1 year ago
The house is beautiful and large, the spaces it has are very pleasant and it is appreciated how rich it smells. The pool and all the amenities described are as mentioned. We stayed for a weekend to go to a wedding, we were close to the place and we could enjoy it, we would like to come back. We had contact with the house staff and they were very friendly, they live on the side. It is important to note that it is charged separately for the boiler in the pool and that they ask INE for everything that is going to be in the house, which I had never touched in all the years that I have used airbnb (8+/-).
Alejandra
Repeat guest
Excellent, 2 years ago
Excellent, everything was very good, the person in charge was always attentive. The house in perfect condition, very spacious and clean
Claudia Inés
Excellent, 2 years ago
Everything was excellent. The house was very nice, clean and cozy. Ulises' service was also excellent 👌 We will definitely be back! Thank you so much
Host Response
Thank you very much, we have a good team! We look forward to seeing you!
Marycarmen
Excellent, 2 years ago
The house is very spacious, the rooms are clean, and the location is excellent! Recommended.
Host Response
I really appreciate the patience and how nice they enjoyed it! When you like and already direct with Ulysses... Thank you!
Claudia
Good, 2 years ago
This is a great stay for a large group of people with nice amenities to enjoy. Our host was very responsive and available for assistance. I wasn’t aware prior to our stay that someone from the house would remain there throughout our visit - pro or con depending on what you prefer. Overall this is a great for a large family to enjoy the beautiful city of Cuernavaca.
Host Response
Hello Claudia, thanks so much for your comments, maybe was a confusion but since I requested the phone number I mentioned there were local support at the house. I hope it was a minor disturb for you...sorry for not being so specific. Hope you enjoyed your stay.
Luis
Excellent, 2 years ago
The house is impeccable and the attention of those who received us was very attentive and with a very good disposition. We offered information about nearby services, hours of operation. Great by Ulysses.
Host Response
Thank you so much for your feedback!
Susana
Excellent, 2 years ago
Very spacious house, clean, and Ulysses who was in charge always pending and friendly, only if they do not withstand the cold do they consider hiring the boiler for the pool. But the stay is worth it.
María R
Repeat guest
Excellent, 2 years ago
100% recommended, hot water, the guy who welcomed us was very attentive, upon our arrival he had delicious fresh water and a pudding courtesy of the house. We had a very nice family weekend. Just a little detail to correct, it's that the boiler needs more power because the water in the pool was kept warm to cold. Outside this detail, ALL 10!! The area is quiet and safe. I'm sure we'll be back. Hany thanks for all the attention, we will keep in touch.
Host Response
Thank you very much. We'll take matters in the matter of the comments to improve. Greetings, and welcome to your home.
Daniel
Good, 2 years ago
Excellent communication by the host. Very easy check-in and they took the time to decorate it for Christmas! Overall was a very good stay.
Elizabeth
Excellent, 2 years ago
The house is much prettier than the pictures, bigger and very clean. Ulysses and José with an excellent attitude and a lot of disposition. The Chef they recommended I loved it. The only "but" is the temperature of the pool, despite hiring solar cell heating, the water is very cold, perhaps in another time of the year it is perfect. I would definitely wash it again.
Host Response
Thanks for taking the time and we will definitely pay attention to what you mention. In fact, the weather did not help us, but we hope to have your visit in another season and you will see that the time at the pool is rich. HAPPY NEW YEAR!
Shantel
Good, 3 years ago
We stayed at Casa Águila with 3 families for a one month stay while our kids were enrolled in a language program. It worked well for our group given the size of the house, the location and the beautiful pool for the kids. Pros- - house is large and spacious. - location is great- just a 2 minute walk down the hill to OXXO, a taqueria etc and a 5 minute walk to the Wal-Mart, Starbucks, a mall, and banks - relatively safe location Things to know - the house manager lives on site in an annex of the kitchen. He is very helpful and can fix most things. However, he was in the house a lot to check on things, often when were gone. If privacy is important to you, you should establish rules for when he will come in the house - there are cameras throughout the shared spaces (stairs and living room) - all the resources are available BUT you need to ask for (more of) anything rather than just being available (ie towels, bath rugs, toilet paper). - Ulises can wash clothes (tip based)
Itzel
Excellent, 3 years ago
The place is just as you see it in the photos. There is a guy who takes care of the house who is very friendly and always willing to help. The kitchen has everything you need to prepare and serve food and drinks. We grilled meat and everything worked perfectly.
Adrian
Excellent, 3 years ago
Perfect for a stay where you need multiple bedrooms (6) and they are all of a similar quality/comfort level with own bathroom etc. Lots of space, privacy. Lovely garden/ outside space. Pets welcome. Ulises the caretaker very friendly and responsive. Ruby will shop, prepare, cook and clear up for you for a very reasonable fee. Excellent place for a group of you to get away and enjoy. Would recommend and return
Host Response
Thank you so much! we do appreciate when our visitors enjoy the house as it is a special place for our family too. We hope you come back any time needed we will be pleased to host again :)
Blanca
Excellent, 3 years ago
The accommodation matched everything in the description. The best thing is the flexibility in the check-in and check-out times. The house has everything you need to spend a family weekend. The host was always attentive to everything that was requested. The location is perfect, as it is minutes from the main road
Host Response
Thanks!
Martín
Excellent, 3 years ago
The house is much better than in the photos, the pool with the water at the perfect temperature, the rooms with their own wonderful bathrooms, I went with my family and we all had an amazing time. Ulises, who takes care of the house, is always attentive to everything and very helpful. We'll definitely be back. The area where it is located is very quiet and easily accessible.
Host Response
When you like it again, thank you for your trust and comments!!!
Ana
OK, 3 years ago
The house is just as shown in the photos and in a very good location. It has a water heater, and I think it is perfect for a quiet vacation. It is important to be aware that if you are a group of more than 16 people, there is an additional charge of $300 per person per day/night, and there is no furniture for large groups. You don't have a pleasant time, as there are cameras all over the house, which means you lose your privacy and feel watched. Unfortunately, Ulises (the person in charge of the house during your stay) was rude to my family members when we asked him for some assistance, and he was not available to help most of the time, which makes the stay a bit tense. Most of the time, he is not there, so it is difficult to get certain things you might need at the moment.
Host Response
I'm very sorry to hear about your dissatisfaction. The listing includes information regarding additional visitors, and the cameras are for both our security and yours, as also stated in the listing (you need to read more carefully). Precisely because of the privacy you mention, the staff in charge are not there all the time; they are there to provide support and to ensure the security of the house, but they are not on duty unless you hire them that way from the start, as you did with the kitchen lady. I'm very sorry you didn't receive the service you expected, and we will make the necessary improvements in that regard. Thank you so much for visiting and for your feedback. Best regards!
Saul
Excellent, 3 years ago
Very nice house, super clean, lots of places to eat nearby, the host was very attentive, and Ulises and José were excellent in taking care of all of us. We felt right at home, and we will definitely be back.
Host Response
Thank you, Saul. Anytime you like, this is your home!!
Xcharemi Najla
Excellent, 3 years ago
Excellent house.. 16 people we stayed in it and did not have any problems, each room has its own bathroom and that gives a lot of comfort. Overall, the house was very clean, and the guy who welcomes you is very friendly and helpful.
Host Response
We appreciate your feedback, and we look forward to seeing you whenever you like!
Josue Alexis
Excellent, 3 years ago
The house is very large and easily accessible. Very clean, and the people who welcomed us were very attentive to our needs.
Host Response
We will take action on your feedback. Thank you for visiting!
Memo
Excellent, 3 years ago
The house is in perfect condition, as shown in the photos, Ulises was very attentive to what we needed, I highly recommend renting there, it is centrally located, quick arrival and there are many places to eat nearby. I also recommend that you take into account that if you want the pool, you should rent the boiler, since at this time it is very cold.
Juan Gerardo
Good, 3 years ago
The place is spacious, comfortable, and it's very convenient that each room has its own bathroom.
Host Response
I really appreciate your response, and I promise to look into the issue you mentioned, as this has never happened to us before.... thank you.
Mildred
Excellent, 3 years ago
The house is nicer than what you see in the photos. The person who welcomed us was always attentive to our needs; they were very friendly and helpful. I definitely recommend it.
Gabriela
Excellent, 3 years ago
Our stay was very good. The house meets all the specifications and images shown here; it is very spacious and comfortable, and it has everything you need to prepare a barbecue. Ulysses is always aware of everything. Highly recommended...!!
Mauricio
Excellent, 3 years ago
Overall, everything was fine; the place is very nice, and they have everything you need to have a great time. Very attentive to the service.
Yaneli
Excellent, 3 years ago
An excellent option to spend a few days relaxing with the family, superbly located, the house is beautiful and the person who attended to us was super attentive, we will definitely return. An excellent option to spend a few days relaxing with the family, superbly located, the house is beautiful and the person who attended to us was super attentive, we will definitely return.
Adan
Excellent, 3 years ago
Very comfortable and pleasant house. Ulises was always attentive and very friendly.
Isaac
Excellent, 3 years ago
The house was spotless, the location is also very good, and the service was excellent. Ulises was always ready to help with whatever we needed. Thank you so much. I was very satisfied. I highly recommend the place for gatherings with friends or family.
Evangelina
Good, 3 years ago
Everything was great with the house; the location is perfect, with nearby places to eat, a supermarket, Oxxo, and a pharmacy. Ulises was attentive to us at all times, very friendly, and the facilities were exactly as shown in the photos.
Abigail
Excellent, 3 years ago
The house is just as shown in the photos, very clean, and Ulises' service is excellent. Please consider bringing dishwashing and personal hygiene products.
Stephany
Excellent, 3 years ago
Everything was great, consider hiring the boiler because the pool water is very cold. The oxxo is very close, a maximum of 5 minutes walking. Ulises' service was very good, but he's in the house all the time, so if it bothers you that the caretaker is in the house all the time, that's an important point.
Diana
Excellent, 4 years ago
The stay was excellent, and the space and amenities were all as shown in the photos. The get-together with my friends went excellently, and we were all able to enjoy the pool thanks to its good size. Ulises always helped us with everything we needed; he was very friendly when we arrived and when we left.
Amelia
Excellent, 4 years ago
Everything was excellent! It's a centrally located house, very nice, clean, and it has everything you need for gatherings. Ulises's help was exceptional. It's spacious, and you sleep comfortably. We will definitely be back this year; we are already looking at the dates 🥰🙏🏻!
Claudia
Repeat guest
Excellent, 4 years ago
A great stay, with all the amenities. I appreciate the service provided by Ulises, who welcomed us.
Laura Susana
Excellent, 4 years ago
super recommended
Alejandro
Good, 4 years ago
The house is very good. I suggest putting fans in all the bedrooms since it feels very hot!!
Daan
Excellent, 4 years ago
Very nice house and the caretaker, Ulises, is excellent, very helpful with everything you need. We will definitely return.
Feer
Good, 4 years ago
the house is nice, good size, just like the photos, it is in a good area, easy to get to and with shops close to it
Erendida
Excellent, 4 years ago
The stay was amazing, super clean the house and the very friendly host.
Juan José Reyes
Excellent, 4 years ago
Without doubt, the best thing is the attention Ulises and Lucy, who are in charge, excellent their kindness. The house in general is very good and has enough to spend a weekend at ease with family and/or friends; generally recommended. The only thing we would have liked is a full pool, as the water level was a bit low. I recommend bringing dish soap.
Gabriela
Excellent, 4 years ago
Nice house, clean, easy to get to, with all the kitchen utensils that make the stay very convenient, and a pool for children and adults. The whole family had a great time!
Rubí Abigail
Excellent, 4 years ago
Very nice house!! Very friendly and attentive people in charge. ⭐⭐⭐⭐⭐

Thania
Excellent, 4 years ago
Great place to spend with family and friends!
Adriana
Excellent, 4 years ago
It is easy to get into the house and in a nice place. The house is very nice, highly recommended, it is worth it. The attention was very good, they were always attentive and at all times they were kind. Overall all good. Many thanks
Host Response
Thank you very much for the opportunity to host you with the observations that I greatly appreciate since this is the only way we realize and we can improve, we appreciate it very much, especially for the warmth and good intention. We look forward to hosting you again and everything is better. Happy holidays and many blessings.
Luis Enrique
Excellent, 4 years ago
The house is amazing, beautiful and very comfortable. The area is quiet and beautiful. Communication was unbeatable. We got a lot of rest and had a great time. Ulysses and his partner are very attentive and friendly.
Berenice
Excellent, 4 years ago
The best place for a stay, always on the lookout, everything super clean and the best hospitality. The house is very nice and comfortable
Javier
Excellent, 4 years ago
Excellent host and the house is wonderful!
Host Response
A pleasure, thank you so much!!!
Oscar Emilio
Excellent, 4 years ago
Excellent place. Very good facilities. The photos fail to show the spaciousness of the house and all the details. Very good communication and service from arrival. We hope to return another time.
Alberto
Excellent, 4 years ago
!Great experience! Every detail in the house is in perfect balance to create a very pleasant and welcoming atmosphere. Hany always attentive and Ulises was very kind and was aware of anything we came to need. My family and I had a great time that we're already planning to go back. Definitely 100% recommended
Leslie
Excellent, 4 years ago
Beautiful house with everything you need to spend a few days with your family
Karen
Excellent, 5 years ago
A very nice , clean and functional house. Everything is in perfect condition. The service from Hany and Ulysses is excellent. 100% recommended
Erika
Excellent, 5 years ago
A very nice house, cozy and clean, the reception is very friendly, a lot of communication from Hany and the guys who take care of the house, the excellent facilities for the whole family, good amenities, the excellent location, the pool already with the boiler has a very pleasant temperature, definitely a perfect place to spend a family weekend! The photos definitely reflect what you find upon arrival!!! Thank you so much for everything!
Blanca
Excellent, 5 years ago
Great place to share with friends and/or family. 100% recommended
Sergio
Excellent, 5 years ago
It is a very spacious and clean house, it has all the necessary services to spend an excellent weekend. the pool is perfect for children and adults!
Magali
Excellent, 5 years ago
The house is amazing and the location even better, I loved it and would come back without any problems. And the perfect attention to Hany, ideal for an end with family or friends, super recommended.