Brian

Reviews

82 total reviews

98% rated 5★

82 reviews

4.95

2021–2025

Cleanliness 5.0

Accuracy 5.0

Communication 5.0

Location 4.7

Check-in 5.0

Value 4.9

82 reviews

3BR Penthouse in Tulum

Kiara

Excellent, 1 year ago

We had a lovely time at the house! The design is beautiful, very spacious and ticked all our boxes. The area is quiet and private. The host was very friendly and proactive, was very happy about the prompt responses. Would book again!

This villa is beyond stunning! The high ceilings, chic furnishings and beautiful light combined to make this one of the nicest Airbnbs I have ever stayed in. Loved the walk-out seating area and pool accessed by two of the bedrooms. And the home was beautifully stocked with stylish dishes, pots and pans and everything we needed. The bedrooms and en-suite bathrooms are a dream!! Our check-in was a bit disappointing as we couldn’t get into the villa until 7:30. However Ashley was very apologetic and not only stayed in constant communication but allowed us a late afternoon check-out to make up for it. Really liked staying in La Veleta out of the crazy hotel zone, despite a fair amount of construction all around the property. Walking to Holistika for yoga and smoothies in the morning was a treat! And the beach was a short drive away. Loved this stay.

It is even more beautiful, more serene and peaceful in person than the pictures show. Our stay was absolutely wonderful. We were two couples who stayed here for a short 5 day trip. Based on host recommendations, we were set up with a in house chef who made us our breakfast, lunch, dinner and snacks. We had masseuses and a yoga instructor come to the house. Local restaurants were absolutely wonderful. It’s just far enough from the main beach strip to avoid the noise and chaos, but close enough for a quick taxi ride over to experience the nightlife and dining. Special thanks to the host for setting us up with Mauricio the taxi driver who made us feel safe, comfortable and taken care of the entire stay. We will definitely be back to visit!

This was hands down one of the best airbnbs that I have stayed in! The pictures don’t do this place justice. We were a group of 6 women and there was more than enough space for all of us. The home is beautifully decorated and is great for picture taking. We felt completely safe and there is even a security guard outside at night. The rooftop pool area was super nice to just relax and have great conversations . There are also a lot of nice restaurants and shops only a short walk away. Brian and his team were very helpful leading up to the trip. They arranged transportation for us during our trip. They also helped us setup balloon decorations, a private chef, and in house massages. They were also quick to respond to any minor issues we had. You won’t regret booking this place. Can’t wait to go back one day!

This place is beautiful, quiet, peaceful and did I mention beautiful? Impeccably decorated, spotless on arrival. Nice amenities, like 2 wireless Bluetooth speakers, plenty of ice and filtered water, super comfy beds, beach towels and cozy robes. The only thing that keeps this from being a perfect review is the spotty wifi during our stay. Though the host was responsive and helpful when we brought it to their attention, we never were able to get wifi in any of the bedrooms. All in all, an amazing place and a comfortable stay.

Brian's place was beautiful & conveniently located just as described. However, this listing says "Best wifi in Tulum" but we had alot of problems with the wifi for the majority of our stay. We all ended up paying for cellular roaming, because the wifi was so inconsistent & unreliable. Yes, you can't control utilities; but I had to spend alot of time texting the property manager over wifi issues & arranging for the internet company to come in, which was a hinderance to our vacation. There was someone who greeted us upon check in but we never once met Brian or the PM in person. Upon check out, I told Brian the above frustrations. I don't expect him to agree with me, but the truth is, he was never there. He ended up sending me a very rude & condescending response calling me a liar w/ bad attitude & saying I over exaggerated the wifi issues. He even questioned why I was even in Tulum. If he can't take simple feedback & feels he needs to belittle me, maybe HE needs the attitude adjustment

Host Response

Sherry arrived with a negative mindset in her first trip in Tulum and we did everything we could to get her happy. She lied to me and said that she had no Internet during her stay, when in truth she had Internet, just not by the pool. She couldn't work by the pool. We have two Internet services in case the local utilities go out and only one of them was out. New Year holiday makes Mexican utility fixes slower than their normal slow. Good news is we just added a satellite, which is faster and in theory should never go out. I do think she came to the wrong part of the world. Tulum requires a flexible person not expecting 100% western utilities. We have always had the best Wi-Fi in Tulum, and now it's even better with the satellite. Yes I live mostly in Los Angeles and thus my second home was available to rent. The local management team is highly professional, the best in the area, so she had a personal concierge available to her every day as does everyone. We took great care of her every upset which included complaints about the water temperature and how long it took for the water to heat up, and she was upset that we didn't show her how to use the safe upon check-in, no one has ever asked for that.… no one has ever mentioned any of these things. Sherry was our least favorite guest in three years. I suppose we were due for a bad apple. And yet we did not leave her a bad review, only this response is needed.

This is one of the most magical places I’ve ever stayed at. I’ve been all over the world and have stayed at some of the most beautiful locations. The space is peaceful, tastefully decorated, comfortable, and had everything you would need. It’s the perfect place to create some perfect memories, take advantage of the space by creating content if you’re an influencer or social media content creator. Every corner is just delightful to spend time in. The rooftop pool area is truly another world and straight out of a movie. You’ll feel like a VIP lounging with a Paloma in the jungle heat during the day, and at night enjoy the calm ambiance. Book today and plan your escape. You will not be disappointed what so ever. Better than a 5 star hotel. Enjoy!

Host Response

Thank you so much for staying with us. We consider this penthouse a hidden gem. We’re happy to share it and hope you’ll tell your friends and family about us also. You’re welcome back anytime!

Our stay at Brian's home was amazing, the house is gorgeous from top to bottom. All of the rooms were spacious, the beds were very comfortable, the kitchen was great and the upstairs pool area was fabulous. Highly recommend! There was a lot of communication and support from Brian and his team to ensure our stay was comfortable and they helped provide recommendations for activities, transfers, etc. I would definitely stay here again!

This place is absolutely stunning. Felt like we walked into a magazine!! The beds are so comfortable, bathrooms spacious and amenities top notch. This Airbnb made our trip so special. From the concierges recommendations, to spending nights laughing and hanging on the rooftop pool area. It’s seriously so so nice. Only downfall is the surroundings are still underdeveloped and a little ways away from the main Tulum strip. So you will need transport to help I get around. But as for the Airbnb itself. It’s literally breathtaking.

Host Response

Thanks so much for your review! We find the local neighborhood to be part of the charm, full of things and places to discover. Being a bit off the strip is nice for those who don’t want noise and traffic. We’re so glad you had a nice time and hope to see you here again sometime soon!

Such an amazing stay, it was exactly as described in the listing plus more. The house was very warm, clean and cozy. The location was great and there was so much to do, even when it rained. The owner/host provided everything we could possibly require which made our trip even more enjoyable. Our Concierge, Manuel was amazing and oh so helpful. We hired Totopo Private Chefs during our stay … the staff were on time and friendly and the food was delicious! We’re so looking forward to our next visit! 😊 Thank you!

I would give this magical space 10 stars if I could. It is stunning beyond words and pictures do not do it justice. It is perfectly appointed with all amenities, the linens are outstanding, and there are well thought out details throughout. Manuel was a thoughtful concierge and guided our visit from beginning to end. The only error my girlfriend and I made was not staying longer, which we plan to remedy on our next visit. The location is great, close enough to some walkable gems, yet still felt secluded. Just book it, you won’t be disappointed!

The place is beautiful, the excellent decor and design,the cleanliness and tidiness of it better, we'll certainly come back

The home is welcoming and relaxing with every amenity provided. There was no hesitation or confusion with booking transportation and navigating the area. Overall our crew of 6ppl felt the space was accommodating and spacious, providing a great home base. I recommend Topo Private Chefs (@topoprivatechefs) for coming through with two beautiful breakfasts. Including an amazing dinner they prepared during a 2 hr regional power outage. Overall, a lovely experience. I highly recommend. - Jessie

Exactly as pictured, and even more beautiful than expected. Check-in / Check-out was a breeze. Concierge was able to book us transfers with safe taxis to and from the beach and bars. Kitchen fully stocked. LOVED that it was in close proximity to Gypsea Market. The A/C was a plus, absolutely no humidity in the villa. We grabbed fresh fruits and breakfast almost every morning. 10/10 stay. Very bright indoors through out the day, great for photos to compliment the gorgeous decor. Unit overall looks brand new.

This was one of the absolute best experiences I’ve had! This birthday celebration was very successful! Chef was amazing, food taste was wonderful! Prepared everything I asked for! Manuel’s communication was more than great!! Once I got the hang of things I then realized it was no need to bother the owners, everything was set up perfect just for you to move comfortably during your stay! The home was super clean The roof top & pool was where we spent our early day & late nights Roof top Wi-Fi was the BEST Manuel set up last minute massages for me and my guest the services were great!! Thank you again for over fulfilling our stay! The experience is greatly appreciated!! My guest and I are very thankful😃

The home was more beautiful in person than in the pictures. It was very clean and had everything we needed. The pool was perfect for a hot day and is private. We were excited for the air conditioning after coming from a cabin. The reason for the 4 instead of 5 stars is because a pool guy had to come on the one day we had to ourselves in the home. We only had one full day on the property and it was our honeymoon. The power went out one night as well as the water. This was outside anyone's control because sometimes happens in Tulum. So, know that its common for that to happen but it comes back shortly. The coordinator provided us with an in home chef and a massage for an extra fee that was affordable. Rides were also coordinated which made transportation less stressful. The hosts respond quickly and are there if you need anything. Overall, we were happy with the property and would stay again!

Host Response

We’re happy to hear you enjoyed your stay! We came for 20 minutes to clean the pool, which the guest approved in advance by text. We have a team dedicated to making sure everything is top notch. To keep the pool sparkling clean, given the power outage the night before, which lasted less than 30 minutes, we wanted to check the pump and do a quick cleaning :) We would have been happy to stay away if you had asked for that. All the best to you and yours :)

The Tulum AirBNB was an excellent experience. They booked our car ride from the airport which took us directly to the property where the concierge Manuel helped us check into the property. The penthouse was excellent in condition and decor. The property had an excellent pool on the rooftop. It had all the basic kitchen amenities for us to cook there. The first day Manuel helped us organize a private chef to cook for us. The food was incredible. The entire week Manuel helped us organize taxi to all the places we wanted to visit. We were glad we didn’t rent a car and we were happy with the taxi services around. The property is safely tucked on the border of the city center. It was easy to walk to city center and the local attractions. There is private security at night and we felt safe without any issues. The beach is a 15-20 minute ride from the rental. We were really happy with our choice and we will stay here again when we return to Mexico.

3BR Penthouse in Tulum

Andrew

Excellent, 4 years ago

The words and pictures used to describe and showcase this space do not do justice!. You have to live in the space to appreciate the beauty and splendor. You will rise every morning and wonder and be in awe that you get to wake up and experience sunrise, a day in this space, out by the pool and so forth. Ahh, the neighborhood. To be able to walk down the street and enjoy freshly made Cacao drinks, smoothies, or the fresh pizza or the ease with which you can hop into a cab and ride to the beach. This space and location is the stuff of legend. To top all that off, Brian is a wonderful host who responds back to questions in minutes, and is full of wonderful ideas on how to enjoy Tulum. Really, a must stay if you can find an opening!

This home is absolutely exquisite! Manuel the concierge was the best. He was very responsive and attentive. Unfortunately however, my group stayed here when the hurricane hit so we were without power and water for the majority of our stay. We weren’t able to take full advantage of what this beautiful home has to offer. Thankfully, there were some restaurants in walking distance that were running. And Manuel came through with some necessities for us. At the end of the day, you can’t control Mother Nature! But I would absolutely love to come back here and stay again.

Absolutely stunning home in a great central location. The home is very spacious and beautifully decorated. It offers a lot of privacy on every level. The outdoor space is incredible, offering a wonderful spot to relax. The private pool is perfect for cooling off. The details throughout this home are endless-very high quality materials, beautiful lighting, very comfortable beds and fully equipped kitchen. There is AC on every level and good wifi service. Manuel was our concierge and was super helpful and very receptive. He answered any questions we had and helped us with activities. We had a rental car that we parked right in front of the building without any issues. The building is very secure and we always felt safe. We walked to restaurants and stores and were a short drive to the beach, restaurant row, etc. We travel a lot and this is the most beautiful and unique home we have stayed in!

3BR Penthouse in Tulum

Andrea

Excellent, 5 years ago

We enjoyed our stay, it was perfect and clean. The place looks incredible in person, I would definitely stay there again!

Truly a phenomenal listing. Amangiri vibes and minimalist neutral chic. High architecture KKW home vibes. Truly an exceptional team the chef Rodrigo made our visit great. Concierge was great. This was perfect for our visit in which we really were not interested in activities but really focused on working remote chef services, massages, and sitting at home with great culinary experiences. I am a naturally picky traveler who thinks a lot and does a lot of research. This is well suited for that sort of traveler. The places far exceeds the photos. We also had great massages at home. The neighborhood is not turisty and about 25 minutes from those zones. Not many restaurants but great little local ones. Also a non issue a great chef comes to the home. We personally were not looking for activities or tourist so this was ideal. Everything is high quality and well done and there is a small store nearby for necessities. Recommending a 4WD or truck for driving in Tulum there are potholes on the road but this is irrelevant. The listing is phenomenal. I have never had a desire to stay longer and certainly had that here. If the unit were for sale I would buy it. Truly wonderful and gives a great calm. A lot of thought, love, and carino went into this listing. The unit is also very clean, and has wifi throughout (less signal on the roof). For work travelers working remote the internet quality is suitable for many zooms and all your needs. There is also a filtered water facet, and excellent hot water. Highly recommend. This visit is not about the neighborhood it’s about the home, which is everything we wanted. Thanks Brian and team exquisite!

Let me start by saying, this was the BEST Airbnb I've ever stayed in. My wife is an interior designer, and extremely picky when it comes to spaces. She loved every inch of this place. The entire space is open, warm, inviting, and you can tell that they maintain the space with incredible attention to detail. Miguel the concierge was incredible and was super responsive to anything and everything. The location for most of the houses in Tulum isn't super convenient if you want to spend all your time at the beach, but Miguel did a great job arranging transport. I'm still in awe with this house and would return to Tulum just to stay here. We came here for our honeymoon and Brian made our entire stay absolutely unforgettable.

I have been traveling around the world for the last 25 years of my life, due to my job in fashion. Brian's home is a true, luxury villa as good or better than any five star resort. There is not one detail that has been overlooked. EXCELLENT style, amenities, air conditioning, rooftop pool, sitting areas, laundry, lighting, speaker systems, linens, furniture, and the list could go on and on. It feels like a cross between a Four Seasons and an Armani Hotel. As for location, we could drive to the beach in 12 minutes, and could drive downtown in 5 minutes or less. There is a small grocery store on the corner if you run out of an item or you need ice, and there is a large grocery story 10 minutes away in town. If you rent this place, you will not want to leave. (I didn't.) As one final note, the management company, Greenwood Properties are great and very responsive, and Brian, the owner, is one of the nicest people that I have ever dealt with. I look forward to my next trip back.

Where do I begin? This is the best stay I’ve ever had on Airbnb. The house is absolutely beautiful. Pictures did it no justice, the most serene location in such a vibrant city. The hospitality of the team was impeccable, from Wendy who helped put together all our desired services to Manuel the concierge that accommodated all our last minute plans. They were able to help me have the best birthday I could possible dream of. Their recommendations were spot on and everything arrived in a timely manner. Through Manuel and Wendy I was able to reserve a fantastic private chef that put together a delicious birthday menu, I was also able to reserve massage therapists that did a wonderful job on my guests and I. Transportation was also very easy as we booked through Manuel. If you’re like me and have saved this house on your list Amongst others for your upcoming trip, I’m telling you go ahead and book! You will not be disappointed. Thank you for a wonderful stay! I thoroughly enjoyed myself.

Host Response

So happy to hear that your birthday was all you had hoped for :) !

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