Louise

Reviews

32 total reviews

88% rated 5★

32 reviews

4.81

2019–2026

32 reviews

5BR Villa in Puerto Escondido

Luis Carlos

Excellent, 1 month ago

The house is very nice, spacious and with a spectacular garden. Everything is well maintained. You can tell that the owners also use it. We had a very quiet and safe family time, and the hosts Jen and Alex were the best.

Host Response

Thank you very much to the whole family, and we will take the feedback into account.

Casa Serana exceeded all my expectations! From the moment I arrived, the host's warm welcome set the tone for an incredible stay. The house itself is beautifully designed, with stunning decor and comfortable rooms. But what truly made our stay special was the food. The chefs prepared delicious meals that were both creative and satisfying. Each dish was carefully crafted with fresh ingredients, and the presentation was impressive. We enjoyed every meal, from breakfast to dinner, and even the snacks in between. The host's attention to detail and commitment to providing an exceptional experience were evident throughout our stay. They were always available to answer questions, provide recommendations, and make sure we had everything we needed. The chefs were talented and passionate about their work, and it showed in every dish. They were happy to accommodate dietary requests and preferences, and even offered cooking lessons and wine pairings. Overall, Casa Serana is a true gem. If you'

We had an amazing stay at the house. 5 incredible days of relax. the location is amazing, super quiet and private but still only 10 min from the town. The house/ location is even better in reality than in the pictures. The service was great, especially the cooks (Alejandra) which prepared amazing breakfasts and meals everyday, catering to our wishes. 100% would recommend, unbeatable price/ quality!

Host Response

Thank you Giorgio, we hope to have you back soon!

This place was absolutely incredible — truly a paradise. It was safe, comfortable, and exceeded all our expectations. The highlight of our stay was the outstanding attention and care from the chefs; the quality and warmth of their service was by far the best we’ve experienced in all our travels across Mexico. We would definitely come back!

Host Response

Thank you very much Mauro, we would be happy to have you back at Casa Serena.

If I could give this place more than 5 stars, I would in a heartbeat. The pictures don’t do it justice!! I celebrated my bachelorette weekend here with 10 of my closest friends, and we were completely blown away by the experience. The in-house chef, Alejandra, and her assistant were phenomenal — we’re still dreaming and talking about the food! I’ll definitely be requesting her again when I return. We have tons of pictures!! Alejandro gave us a detailed tour upon arrival, and his wife was incredibly sweet, cleaning our rooms daily and making us feel so taken care of. Dosi made arrival effortless by arranging our airport pickup, and Alonso met us with a sign and handled all our transportation throughout the trip, including a boat day at Puerto Angelito. We also enjoyed in-house massages at sunset to the sound of the ocean — absolute paradise. Every detail was thoughtfully handled, and we felt truly special every moment of our stay. I can’t if enough!

From the moment we arrived, the staff made us feel right at home. The freshly prepared meals were delicious, catering to both the adults and kids! For day excursions to the city and Oaxaca City, the staff helped organize everything for us making the trips flawless. The location was unbelievable as we had an entire beach all to ourselves. Each day the rooms were cleaned and freshened. We made so many amazing memories and can’t wait to return!

The house was the perfect getaway for our family vacation! Great location very close to the airport, easy to get into town. But the best was her crew she has working there. Alejandro will tend to anything you might need, and Estela the chef has a great personality and great cooking skills. Alejandro’s wife helped out cleaning as well and helped keep us on vacation mode! Overall would recommend this house because everything I have already mentioned, but also the host was very easy going and easy to communicate with. It doesn’t hurt you see some of the best subsets you’ll ever see in your life! Cheers!

It pains me to give this property and Louise a low rating, but the truth is "okay" is not okay with me and I don't want other people to rent this house expecting it to be nice, because it's not. The property itself is nicely situated on a very pretty beach and the grounds are well maintained...Other than that, the home and "creature comforts" are extremely run down. It's almost as if once the house was rented, we were on our own. It's sad to me the pictures do not at all show the true state of the home. The pool was in bad need of some massive TLC, chips, stains, missing tiles - pretty for pictures but kind of gross when you take a closer look. Many outdoor / walkway lights were out. Both the refrigerators were so gross with rust all over them and duct tape holding one together. The toilet in the primary bedroom was broken upon arrival and every day we were told it would be fixed and never was. Great fun sticking your hand inside the back of the toilet to pull up on the pipes to get the toilet to flush - all week. The property is behind a gate so you have to coordinate coming and going which can be quite daunting. Puerto Escondido is a beautiful town with lovely people. We so enjoyed being there just would not return to casa Serena again.

Host Response

Caroline, I am SO sorry that you didn't reach out to me while you were at the property so that we could have resolved these issues during your stay. I did check my messages from you on the Airbnb site, and there is nothing to indicate that you were having any trouble at all. This is certainly not the normal experience for our guests, nor the experience you should have had. Dosi and I will be discussing your comments with the house staff to ensure that future communication between staff and guests is beneficial to both. Warm regards, Louise

Beautiful house on a beautiful beach outside Puerto Escondido. Alejandro and his family are an excellent support to solve all the daily details and make your stay unforgettable. Flor, the cook, is exceptional. My only recommendation would be to improve the internet. In these times it is a priority and the current service that the house has is very bad. Outside, everything is excellent. Beware of the beach, it is open sea with very strong waves

A great property. We only had problems arriving because our browser sent us to the wrong address but thanks to Dosi we managed to get there. The first two days we had a problem with the air conditioning in a room, but from the beginning Alex went out of his way to repair it. The house is beautiful, Jenny and Alex's assistance was top notch, always the house spotlessly clean. Special mention to Chef Cristian who prepared us magnificent food and always helped us with suggestions for the days we wanted to go out to eat. We would definitely love to come back.

A truly incredible place. The house really feels like a home. The location of the house is perfect if you want to be able to dip in an out of the action of town but yet be on the ocean. It is situated 10 minutes from the airport and 15/20 minutes from town which made this home the perfect place to unwind and enjoy Puerto Escondido. It’s very secure and spacious and the amenities are great. The staff are awesome! Very helpful, informative, welcoming and the food was delicious! Louise and Dosinda are highly responsive and shared many brilliant recommendations with us. The WiFi is a little spotty so come prepared with other internet options if working is a priority. It was a great place to live for the last month. I would highly recommend this amazing home!

5BR Villa in Puerto Escondido

Roberto

Excellent, 6 years ago

Everything was perfect, highly recommended

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