Double-height ce...
Guest reviews
5.0
· 20 reviews
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What guests are saying
5
Francisco
3 months ago
I loved the house. My stay was very short, but the house was spotless. I would definitely come back.
5
Mark
6 months ago
Place was very clean and well kept and the concierge was very responsive to our needs and requests. The bedrooms were spacious and beautiful. We were 14 people and had more than enough room for everyone inside the house. The pool seating area can become a bit cramped but it wasn't a problem as people were hanging around the whole villa. It's around a 10/15 minute drive to any beach/nightclub you may want to visit. Recommend having a driver to get places/ not a close walk. Overall great stay and would recommend!
5
Sarah
9 months ago
Staying at this house and working with the Beach Tulum concierge team was the best experience I’ve ever had with an Airbnb. Shey, the head concierge, could not have been more professional, responsive, kind and amazing to work with. She helped us get everything we needed (reservations, transportation, recommendations, buying groceries for the house, etc) in order, was available at all times for assistance before and during the stay, and really went above and beyond to make our experience special. The team made sure someone was there to greet us upon arrival and help us settle in. Juanita, our housekeeper, came every day and even went out of her way to make us coffee and special drinks in the morning. For anyone thinking about a group trip to Tulum, please stay at this house and work with this team. You will be wowed!
5
Lea
10 months ago
We greatly enjoyed our stay at Casa Isla! The amenities were great, ranging from the rooftop to the pool, and the team was very responsive leading up to and throughout the stay. They helped connect us with other experiences throughout Tulum and were also quick to address the few maintenance issues that arose which made our stay smooth and relaxing.
5
Tatum
11 months ago
We had an AMAZING time. I went with 8 friends and we still had three extra unused rooms. Plenty of space. The staff was absolutely incredible. So kind and hard working. They catered to all of our needs. We will be back!!!! The chef was awesome, the house keeper was so kind and the entire staff went out of their way to make sure we had a great time. Very grateful!
5
Cathy
11 months ago
My friends and I had an amazing stay. We came For my 40th birthday and the home was stunning. Even better than described. The concierge service was incredibly prompt and the house keeper Juanita was the highlight of our stay. She made us breakfast while we were there and was such a delight to be around. The space is a close 10 min drive to the hotel/beach zone and very comfortable. The power went out on the last night of our stay because of a thunder storm, but the concierge team was able to get a generator running within in the hour. I highly recommend this space, you won’t regret any bit of your stay.
5
Waseem
1 year ago
The host, concierge and maid were truly TOP knotch. The location is right next to the strip and is a legit compound. I can’t see myself staying anywhere else this place was amazing!!
5
Jonathan
1 year ago
From the day I reserved our Airbnb Andrea and Rafael stayed in complete communication with me from check-in to check out. They went above and beyond and even did groceries for us to have at the villa, recommended some local spots to visit, reserved our rental car and all our excursions. I recommend this villa to anyone that wants to stay in the Tulum area! OUTSTANDING EXPERIENCE!
Host replied
5
Azadeh
1 year ago
We had an incredible time celebrating my 40th birthday in Tulum. The entire process from booking the Airbnb to our departure was extremely smooth. The team kept in communication with us the entire time making sure all of our needs were met. We wanted to stop by a grocery store on our way to the house but had some miscommunication with the driver so our host personally went out to grab groceries for us. We were provided with a personal driver our entire stay that was always on time, professional and friendly. The house was absolutely gorgeous, just like the pictures show. We do wish that the house came with a few more kitchen condiments such as cooking oil, coffee, creamer but we managed. We hired a private chef for dinner one night that made the experience even more wonderful. The A/C was always functioning well. We loved staying at Villa Casa Isla Tulum and would love to come back
Host replied
5
Naren
1 year ago
Beautiful villa and private. The cleaning lady and her daughter were great, quite helpful. We were locked out of one of the rooms in the middle of the night, they woke up in the middle of the night to unlock for us, helped cleaned up well each day when we were out. I recommend this place for anyone that is seeking some luxury and privacy!
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