8BR Villa in Tulum

by Vacaanda Group

Tulum, Mexico

8

Beds

8

Baths

16

Guests

Guest reviews

4.9

· 35 reviews

4.9

Cleanliness

4.9

Accuracy

4.8

Communication

4.8

Location

4.9

Check-in

4.8

Value

What guests are saying

4

Pierre Carlos

3 weeks ago

A disappointing stay in Mexico, despite a house that matches the photos. This is our first bad experience since 2018. The accumulation of problems seriously spoiled our vacation. Access to the house is via a long and difficult dirt road that I don't think was mentioned in the listing. The gardens are poorly maintained, with burnt lawn, the loungers are old and unusable, the staircase is dangerous due to poorly secured steps, and no parasols were provided for the two pools. Inside, the kitchen is under-equipped, both dishwashers are broken, and we were initially denied access to the washing machine (Willy had to ask for permission). The air conditioners are low on gas, the TV in the master suite is broken, and the lack of blackout curtains in the bathroom wakes you up at 5 a.m. The bay window cannot be moved. The chef option is misleading because the cost of the service is included in the price of the menu. An experience far below our expectations.

5

Marisol

2 months ago

The houses are amazing. The people who help with cleaning and Mr. Willy are excellent people, very friendly and very attentive. The group in charge was also quick to resolve any issue requested. I highly recommend it.

5

Didi

3 months ago

N/A

5

Molly

7 months ago

Extraordinary home for a group of families with young children traveling together!

5

Robb

7 months ago

Our group loved our stay. The villas are possibly even nicer than the pictures. You get awesome sunrises in the front and just as stunning sunsets from the rooftop decks. The property is clean and well maintained. The main chef we had (Carlos) was incredible. We had a bit of a bump with one of the meals and communication around it, but it was resolved to our satisfaction. Would definitely stay here again.

5

Alan

8 months ago

Great place! Very accommodating staff!

5

Natalia

8 months ago

Everything is great, just like the listing.

5

Valentina

8 months ago

Beautiful and very friendly

5

Alexander

8 months ago

House manager was very friendly and helpful throught my stay. Would highly recommend this villa.

5

Jack

8 months ago

this was the best Airbnb ive stayed at it was fully staffed they are so nice and caring and anything you need they will do, will definitely look forward to coming back here.

Location

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Hosted by Vacaanda Group

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