El Descanso Marella

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Christian

3 weeks ago

Our stay at Descanso Marella was incredible from the moment we arrived. Alejandro, our host, was attentive at all times, and the service was excellent. Something we really liked was the flexibility with the check-in and check-out times, as it allowed us to enjoy our trip without stress. The Marella retreat is just like the photos, and it has everything you need to have an amazing time. The pool is amazing and heated. Everything was very nice and excellent. We'll definitely be back.

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Arturo

1 month ago

Excellent, very clean, comfortable and pleasant. Since we arrived we felt right at home. The pool is super nice. An unforgettable experience for my family. In addition, the host allowed me to extend my stay, so the check-out was later than the indicated time. Highly recommended for the whole family to have a great stay and an unforgettable experience.

Alejandro was very attentive and decisive. She was always on the lookout. Especially great flexibility with check-in and check-out times. Highly recommended.

I would mainly say that the service provided by the host is the best part! He is very attentive, friendly, and is always ready to help with what you might need! *They gave us the courtesy of extending the hours AT NO EXTRA COST*, which allowed us to better enjoy their facilities and activities! ✨ My family and I had a great time 🫰

Alejandro was an excellent host: friendly, attentive and always willing to help and resolve any situation during our stay. However, I think it's important for future guests to know that the house is not in the condition shown in the published photos. The premises are quite deteriorated and require extensive maintenance. In addition, the cleaning upon our arrival was poor; we even had to do an initial cleaning, and the next day, Alejandro sent staff again to do a second cleaning. I appreciate your willingness to address the issue, but I believe that these types of situations should not arise when receiving a property. In my opinion, the actual condition of the house does not justify the price currently charged.

Everything is very good with the accommodation. The host is always attentive.

Staying at this place is highly recommended. Alejandro was 100% helpful, both through messages, responding to them every time he was busy, and in person. The cleanliness of the house as well as the amenities shown in the photos, 10 points, really. There was a lot of flexibility from Alejandro, both at check-in and check-out, and we were able to enjoy a little more than what was arranged. The house is in a very accessible location for many places that can be visited. We'll be back again soon!!!

Excellent stay and above all, flexible check-in and check-out times

Excellent place, the residential complex is very safe, and very private. The house is super spacious, the pool is huge, and the temperature is excellent. The privacy inside the house is also a plus. The house has super easy access and everything is very close in case of any emergency shopping, such as Oxxo, which is 200 meters away. My family loved the place and they want to come back next year.