Villa Aura

4BR Guest House in Tulum

by Elizabeth

Tulum, Mexico

4

Beds

4

Baths

8

Guests

Guest reviews

4.8

· 49 reviews

4.8

Cleanliness

4.8

Accuracy

4.9

Communication

4.6

Location

4.7

Check-in

4.8

Value

What guests are saying

5

Heidy

6 months ago

My stay was satisfactory, and I am grateful that pets were allowed. Very beautiful and relaxing. 100% friendly.

3

Cornelia

9 months ago

The location of the villa is great, and I want to acknowledge that the co-host was very responsive. The two ladies responsible for the property were also extremely kind, helpful, and did their best to assist whenever issues arose. However, unfortunately, the overall experience did not match the price we paid. From the beginning, there were several problems that affected our stay. There was no hot water, no toilet paper upon check-in, and the internet connection was extremely weak and unreliable. The internet issue was only fixed on the fourth day, after multiple follow-ups. On one of the days, we had no water at all, which was only resolved later in the evening when we returned to the villa. While the issues were eventually addressed, they should not happen at this price point. The property clearly needs significant maintenance, and it does not feel fair that all cleaning, maintenance, and problem-solving seems to fall on just two staff members. The owner needs to do a better job

4

Dale

1 year ago

Great communication, very responsive. The place needs some maintenance and the communal space (kitchen and dinning) was a bit smaller than we expected for our group.

5

Katia Ortega

1 year ago

The stay was great, the whole check-in and check-out process was excellent. Delighted, I would definitely come back. As a matter of fact, some showers did not have enough water and very little water falls, it is something that can be resolved, otherwise everything 10/10 with the accommodation.

5

Guadalupe

1 year ago

well she didn't have the washer and dryer working and the water heater wasn't working and those things are very important for our vacation

5

Ahmed

1 year ago

very nice house, super nice host, but you need a car to be able to reach everything, beach and restaurant

5

Angelica

1 year ago

Pictures match the place exactly. Very easy to communicate with Elizabeth and her team. Disappointed that the fridge and washer/dryer were broken during our stay, but we made do. There wasn’t a lot that we needed to do for check out, which was very much appreciated.

5

Sabrina

1 year ago

We loved staying in this area and the airbnb felt cozy and at home! perfect space for all 6 of us. Great location close to some amazing restaurants and night life and small distance by car to all the key areas. Su and her team were extremely easy to communicate with and always very friendly!

4

Karl-Philippe

1 year ago

We had a great stay! The airbnb was beautiful. The location is very close to the town center which allowed us to visit many places and restaurants. There was a few issues with some amenities but nothing that would ruin our stay.

4

Toni

2 years ago

every father near the archaeological ruins is a nice quiet place some things were missing at home but they tried to fix it at the moment, they have repellent too many mosquitoes the common areas very good pool, billiards

Location

Location shown is approximate (within 1km radius)

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Hosted by Elizabeth

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