Palacio Papaya

As someone with over 10 years in hospitality, I notice the details—and this villa exceeded my expectations. The home is absolutely beautiful, with gorgeous decor, and I’d definitely stay here again. The entire Loco Luxury team was outstanding, from the concierge, private chef, housekeeping, maintenance, transportation, and security. We had a few minor issues at first: the refrigerator/freezer wasn’t cold enough and a couple of door locks weren’t working. What impressed me most was the service recovery. Every issue was handled quickly and professionally, which speaks volumes about their commitment to the guest experience. The private security guard also gave us extra peace of mind. Since you’re in the jungle, expect bugs—they provide mosquito repellent, but keep your suitcase zipped and check your bed for spiders. The bedroom A/C worked great, and keeping the curtains closed helped cool the common areas. Overall, an amazing stay! They made my bachelorette party UNFORGETTABLE!

The place was beautiful and looks exactly like the pictures. Wish they had more hands and baking sheet options for cooking.

I stayed at this air bnb with 17 girls for my bachelorette. It was absolutely perfect and really made the trip. Edna, the concierge, was incredibly helpful with planning. She made all our reservations, arranged us a boat day, and organized drivers to get us around all weekend long. She also helped us place a grocery order to have the Airbnb stocked for our arrival and helped us book an amazing chef who cooked dinner for us at the villa. In generally she was super responsive when we had questions both before and during our stay. The villa was gorgeous and had tons of space for our group. The rooms were clean and spacious and the common areas were fantastic. Sitting by the pool, having drinks on the roof, and watching a movie using the projector (provided my the air bnb) in the sunken living room were some highlights of our stay. The housekeeping was also incredible. The airbnb felt so fresh and clean every day because of their amazing work. I couldn’t recommend this villa more!

House is beautiful. Just as pictured! Neighborhood is very quiet. Thank you!

This place was better than the pictures! It was perfect for my bachelorette get together, all my friends loved it. The house was stunning and the decor was amazing. We had a great time during our stay, Edna was super responsive and amazing to work with (big shoutout)!

We just got back from Palacio Papaya for a 12 person bachelorette party and it was BEYOND what we expected! The place is HUGE and looks better than the photos. Everyone had enough space and each bedroom had its own en suite. The concierge, Edna, helped us with everything we needed -- decorations, taxis, excursions, recommendations, etc. She met us when we checked in and was so sweet! We had flexible check in and check out too, which was amazing. Any small request we had, Edna addressed quickly. The area itself was super safe and the hotel next door was very convenient for quick breakfasts. It's about a 15 min ride to the beach. Wifi was super fast, people could work remotely. My friend taught pilates on the roof so Edna provided mats for us. We loved the sunken living room for gathering and the roof as well for sun bathing! The two new bedrooms they added by the pool were very nice as well! If you're looking for a perfect place for a bach party or group trip, book this spot!

I spend my 47th birthday in Tulum. It was amazing, From the moment we arrived at the house, the host was there, the house was decorated with balloons and everything was perfect. I will say that for groups that stay there keep in mind 4 of the bedrooms are actually outside of the main house by a few steps so they require a small walk to get to the main house with the kitchen. Rooms are spacious, clean, with plenty of hangars. Each room his its own split ac that works excellent. My host Edna gave us a lot of recommendations even though I had most of my days pre set with dinners and activities since it was my birthday. I will say this plan on having a car for your entire stay or have the host set u up with a private driver which is what we did, because there is really nothing within walking distance and the main road to the house is still not paved smooth so it has a lot of pit holes. But we were in the center of town and to the beach within a quick 10-20 min drive. We had the best time!

We had a great experience, Edna our concierge was amazing!