This house is great accommodation for large families or small corporate retreats. The rooms are big, the seating is ample and all the appliances are in good working order.
Note - they seem to strip the kitchen clean to bare bones after every guest so be prepared to purchase the most basic cooking ingredients. Don’t assume there is anything at all. - I found that very frustrating as the nearest grocery is an east 20 minutes one way drive. Also I always leave lots of condiments and closed snacks with the expectation it will be left for the next renter.
Also the helper lady does not speak a word of English and generally seems to have a lazy attitude - I would not relay on her for anything more than cleaning.
Lastly the concierge is decent. They did not do anything to delight and all
Of their vendors while fair prices were lackluster or pulled shenanigans. Also they don’t answer the phone.
All in all the house is great - the service leaves what to be desired at that price point.
Host Response
Hi Lenny,
Thank you so much for your comments. We appreciate your review and we are happy to know you found the house ample, and great for families and corporate groups.
We also would like to address some of your comments:
Cooking ingredients, we provide new cooking basic ingredients at every Check-In. We don't offer customers' leftovers for other guests. Olive oil, salt, pepper, sugar, and coffee are part of the amenities we offer upon arrival. Now, it's also important to mention that frequently guests like to show their appreciation to the staff by having them take all their unused groceries home. Our staff would never take anything home without guests or our approval.
About our dedicated housekeeper, it is true that she does not speak English, just like 95% of the housekeepers in the area. However, she is attentive and does her best to communicate with every single one of our English-speaking guests using a translator or some English words she has learned while working in hospitality. Believe it or not, the majority of our customers enjoy having someone who they can practice their Spanish with(The local language) and add more of the local flavor to their experience. You also could count on her for delicious breakfast, snacks, and even cocktail preparation in addition to the regular cleaning service. With all of these, we found it very surprising that you felt we did not do anything special to delight you, and that the housekeeper had a lazy attitude.
We are also saddened we did not have much information about what your real expectations were, otherwise, we would have done work even harder to exceed them.
We hope this additional information delivers more understanding about our level of service and hopefully, you can give us another chance to make your next stay with us even more enjoyable.
Pura Vida,